All reviews

Rating Breakdown

  • 5
    97% (555 ratings)
  • 4
    1% (5 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (5 ratings)
  • 1
    2% (9 ratings)

Reviews with Text

  • 87% (503)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 10, 2023

Had to reach out this morning at 7.30 am for support. Got a response from an operator straight away. In a few minutes, my query was resolved. Great service and great product. Can highly recommend.

Store

TOYBOX

Using app

Over 1 year

Total reviews

30

Average rating

5.0

Developer Reply

Music to my ears! Thank you 💫 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

June 1, 2023

The app is wonderful, super easy to use and understand. But the best point..? The customer service ! Three letters... WOW ! Thank you so much Vanessa for your help today, I truly appreciate it. A+

Using app

About 2 years

Total reviews

11

Average rating

4.6

Developer Reply

Three letters back to you... WOW!!!! This review makes my day. Thanks for the kind words and 5-star rating 🤩 Have a lovely weekend. Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

June 2, 2023

Great communication. Problem solved and updated. LOVE the templates and so easy to use and the emails look great.

Using app

2 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your review 🙏🏼 You are right. The newest template Shopify is the "Gift card confirmation." Our developer is already working on it and will have it ready in a week. We'll reach out to you then 😀 Have a lovely weekend. Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

May 29, 2023

Great app. I have been using it since the start of my business. The support team is super helpful and very prompt in replies. Having just interacted with Shopify's support, this experience, in contrast, has been so helpful and pleasant. You really feel like you can trust them to help you.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Wow, what a compliment. Helpful and friendly support is a top priority for us, so I'm happy you noticed 😊 Thanks for the review and for using OrderlyEmails 🙏🏼 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

May 29, 2023

Salome is so responsive and patient with my request to migrate my two themes to my new stores! Thumbs up!

Using app

38 minutes

Total reviews

2

Average rating

3.0

Developer Reply

And thumbs up to you for this kind review. Thank you 🙏🏼 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

May 24, 2023

The app is not very complicated to use, but it took me a while to understand how to use it, and Ramon was very patient in showing me how to use the app and provided me with a video guide. It's really great. If I have my own store in the future, I will choose this app too. The good customer service makes me trust this app enough.

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your 5-star review ⭐️ I'll pass on your kind words to Ramon. Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

May 18, 2023

We have been using OrderlyEmails for about 7 years now. The templates are beautiful and are easy to install and work with. We've never had an issue. This week, we had a question about a Shopify update that could affect some of the templates and the response from their customer service was fast and incredibly thorough. After their help, I was able to address the issue immediately. I can't recommend this developer enough.

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Happy to hear our support was able to answer your question. You're welcome any time 😊 Thank you for your 5-star review and for using OrderlyEmails for so long 🤩 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

May 15, 2023

This is a simple yet powerful app. It replaces your normal Shopify emails with branded, stunning new ones. Gives you the opportunity to add sections like "Recommended products", Bestsellers, links to FAQ etc.. I needed support for a couple of small things, and they gave me swift and accurate responses. Five stars for sure. Greets, Olaf

Using app

12 days

Total reviews

11

Average rating

5.0

Developer Reply

Thank you so much for the five stars 🤩 Have a great day! Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

May 11, 2023

great customer service , and easy to work with , many template to choose form .thank you Salome for helping me out

Store

VELDONI

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a review 😊 Have a great weekend. Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

May 7, 2023

Wonderful app. The templates for all email notifications have a lot of different but elegant styles. There are also easy customization and set up processes. The support team is amazing, thank you. I am looking forward to use the other apps from this developer when find something for my e-commerce needs.

Using app

21 days

Total reviews

2

Average rating

3.5

Developer Reply

Thanks for the lovely review! We're so happy to hear that you find our app wonderful and our team amazing 🙏🏼 Feel free to try our other four apps if you like 🤩 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

April 11, 2023

This is a great app. Creates professional looking customized emails easily and works great with Shopify to print out orders. Their support is also top notch. I had an issue that needed a little additional coding and they took care of it for me quickly. Highly recommend!

Using app

Over 2 years

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for your kind words about OrderlyEmails and our support team🙏🏼 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

April 6, 2023

Great experience with using OrderlyEmails. The support is really great and we're very pleased with the results. They also update the templates occasionally based on changes done by Shopify which is helpful.

Using app

Almost 3 years

Total reviews

5

Average rating

4.0

Developer Reply

Thank you for taking the time to share your positive review ⭐️ We always strive to provide top-notch support, and we're glad we could meet your expectations. Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

March 28, 2023

I really love the orderly e-mail templates. They make your e-mails look instantly professional and have plenty of room to customize to your brand's wishes. Next to that the customer support is outstanding! The team reacts fast and really thinks along with you. I can highly recommend Orderly for every business.

Using app

2 months

Total reviews

10

Average rating

5.0

Developer Reply

Wow, fantastic review. Thank you so much 🤩 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

March 26, 2023

Needed assistance with an issue while upgrading our site templates to the latest version. Support was outstanding - quick response time, excellent and cordial communication, and technical proficiency... could not ask for a better support experience.

Store

Stash

Using app

Over 5 years

Total reviews

14

Average rating

4.7

Developer Reply

Your review made my day! Thanks for the kind words about our support team. I'll make sure to pass it on 😊 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

March 22, 2023

Still pretty new user, but only good things to say. Great template and customer support! Highly recommend!

Using app

7 days

Total reviews

8

Average rating

5.0

Developer Reply

That's music to our ears - Thank you for your 5-star review 🤩 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

March 6, 2023

Great service! I have been in contact with several people and they have all been very helpful and patient with me. Also they reply quickly and communicate in an easy and friendly way. I will continue to seek their advice and assistance, should I need it in the future!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Fantastisk at høre at vores support kunne hjælpe dig videre. Du er altid velkommen med spørgsmål 😊 Tusind tak for din positive bedømmelse af OrderlyEmails👌🏼 Kærlig hilsen Sarah / FORSBERG+two

5 / 5 Share

Feb. 15, 2023

This app is CRITICAL to our business, it's barcoding capability and customisation ability has saved us thousands in productivity as well as reduced errors. Fantastic support as well!

Using app

About 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Thanks! It makes our day to hear that we were able to provide you 5-star experience 🤩 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

Feb. 10, 2023

Have used OrderlyEmails for many stores and enjoyed the app and support. Can highly recommend it to anyone creating different stores, and want to upgrade their email notifications.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a 5-star review and for using OrderlyEmails for multiple stores 🤩 Kind Regards, Sarah / FORSBERG+two

5 / 5 Share

Feb. 2, 2023

These guys really are exceptional at what they do, super responsive too. We've used them for 7 years and don't even contemplate moving away from them.

Using app

About 6 years

Total reviews

10

Average rating

5.0

Developer Reply

So honoured you have been using our app for so many years! We really value your loyalty 🙏 Thanks for taking the time to leave us a review. Have a great day! Kind regards, Sarah / FORSBERG+two

5 / 5 Share

Jan. 27, 2023

Die App ist Umfangreich und dennoch einfach und intuitiv zu handhaben. Der Kontakt mit dem Support war sehr schnell und super freundlich. Auch das Problem ist innerhalb kürzester Zeit gelöst worden. Vielen Dank hierfür! Die Templates sind responsive aufgebaut und tun genau das was sie sollen! Ich kann die App nur jedem Empfehlen, der seine Kommunikation einheitlich und professionell gestalten möchte...

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much 🙏🏼 We appreciate your kind words about our app, and we're thrilled to hear that you'd recommend it to others. Thanks for choosing us and for your support 😊 Kind Regards, Sarah / FORSBERG+two