Orderly Emails ‑ Templates App

Previously, we chose not to leave a review as a gesture of goodwill, but after the false accusations and lies made by Sarah against our company, we feel compelled to respond. First, all Shopify apps include a “Plans” page. From this page, you can either switch to another plan or cancel your current one if only a single plan is available. Canceling a plan does not mean using the app for free — it means the app will stop functioning once the billing period ends. Second, while nearly all Shopify apps offer monthly options, this app pushes users into a yearly plan. Even if that’s the company’s business decision, requiring customers to manually set calendar reminders just to avoid renewal is unreasonable. No reminder emails are sent as the renewal date approaches, which seems intentionally designed to make users forget — and by the time you realize, the annual fee has already been charged. Third, the email templates provided by the app are not compatible with Shopify’s native marketing automations. Fourth, the customer support team is unaware of several key issues and provides incomplete answers. Fifth, email templates must be copied and pasted manually, one by one — there is no automation or bulk transfer process. If Sarah or any team member from this company wishes, we can provide even more negative experiences. The company is clearly exploiting a market gap — since few apps support customized email templates for Shopify, they are taking advantage of the lack of competition.

Good customisation features, making it easy to customise emails. It's simple to update, and the customer support is fast, efficient, and genuinely helpful.

Highly recommend this app. I was especially impressed by their quality customer support. They even turned down my offer to provide additional payment to them for their above and beyond support. They were fast, responsive and very knowledgeable.

We have been using the app for a few years now. But how good a collaboration is... well you see when things don't go so well. We recently encountered a problem and the team was very patient with our requirements and the problem was solved. Thanks guys!

We’ve been incredibly impressed with José and the FORSBERG+two team for their outstanding customer service and support. They responded quickly to our service ticket regarding OrderlyEmails and our custom template code, and their assistance was both effective and efficient. Their attention to detail and commitment to resolving our issue made a big difference — thank you for the excellent support!

The Email templates quite easy to use and they provide prompt customer support.

toll

Great app and highly responsive and helpful support! I highly recommend it!

Very excellent customer service. Oscar was very professional!

Great support!

We were looking for an app to help us update our Shopify email templates, and we’re so glad we found Orderly Emails! The templates are clean and incredibly easy to customize, but the best part is the support team. We needed assistance with some customizations, and the team was extremely responsive and helpful throughout. We're very happy with the service and would highly recommend it to anyone looking to revamp their email templates and make them more on-brand.

Amazing product and even better team behind it. Had a unique case where we needed some customization based on conditional logic and their team was able to guide us all the way from start to finish. Highly recommend them if you want a beautifully designed email template and one that can be tailored to your business needs.

Hard to give a good review. Their templates are amazing, but its been over a year now for them to fix the abandoned checkout automation. Which is still not working as they refuse to give it priority.

Great app, great support and very helpful.

Super easy app to work with & navigate. Support is super too , Lauro sorted my issue out in no time.

I’m absolutely thrilled with OrderlyEmails! This app makes it incredibly easy to design professional and beautifully formatted email templates for Shopify. What impressed me the most was the excellent customer support – I had a specific question about using Liquid code in the order confirmation email, and the team responded super fast with the perfect solution. The combination of user-friendly design, great customization options, and top-notch support makes this app a must-have for any Shopify store. Highly recommended!

amazing app, and even more super amazing customer service, Oscar is best and i couldnt be more happier! thank you!!!

Efficace et l'assistance est très réactive !

Oscar was really helpful from the support team. :) Would also recommend using the app, it is worth the price. Very nice templates.