Orderly Emails ‑ Templates App
Customizable email templates: boost your brand and marketing
Rating
3.7
feedback
693
chart
#8,295
All reviews
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March 31, 2026
On 29th March, Orderly emails broke my website completely. Dozens of collections disappeared. Many of these were part of the Main Menu - so the navigation broke as well. The number of hours that this will take to figure out the issues is enormous. It is always a risk giving store access to apps. But I never expected this level of irresponsibility. How could this have happened without human involvement? This is absolutely inexcusable because as a business we depend on tech providers to ensure that their work is impeccable. This is simply inexcusable. I hope Shopify will remove them from the app store so that no one else suffers this way in the future.
Using app
Over 8 years
Total reviews
1
Average rating
1.0
March 31, 2026
Your app removed collections and menu from my store and I had a horrible day in sales. Your app is an email template app how the hell would it even remove collections without any approvals - this is a violation of policies and privacy issues and raises concerns on all your apps.
March 31, 2026
deleted our colections out of the blue cost us 2-3 days of sales at minimum
March 31, 2026
This app DELETED MOST OF MY PRODUCTS AND COLLECTIONS on my website. I'm missing out on thousands of dollars in orders. DO NOT DOWNLOAD.
March 31, 2026
Years of work vanish overnight. They should be hold accountable or a law firm should start a class action. This is unacceptable they cost hundred thousands in dommage if not millions
March 31, 2026
This app deleted most of my collections. Why would an app that just simply helps you create pretty emails even have access to delete collections? Years of hard work, down the drain due to this app. Was it hacked? Did the developer go rogue? I guess we'll never know since there's absolutely no communication from the developer about this. This is absolute total fraud. Who knows what else this app has been able to do in the background This developer should be permanently banned from Shopify and legal action taken.
March 31, 2026
Your app deleted all of our collections ...and you clearly know about this because others have left reviews below and yet you said nothing??? I had to discover it on my own after two days of running paid traffic to a broken website and you didn't think to maybe get ahead of this? Seriously, F you. Let me guess... you started using AI to do your coding?
March 31, 2026
We experienced the same issue. More than 60 collections were deleted across several of our stores, and it will take days to rebuild everything. What is particularly concerning is how an email app, which otherwise performs well in its core function, has the ability to delete critical store data. This should simply not be possible.... Will need compenstation for this.
March 31, 2026
App caused significant damage to our business overnight with no warning. Developer never reached out (and still hasn't) with any information. We understand that glitches happen, but not communicating is completely unacceptable.
March 31, 2026
This app messed up our store. They deleted over a HUNDRED collections without permission or warning whatsoever! This messed up our loyalty app, links, categorisation etc and there is no way to recover these deleted collections other than to manually set them up again one by one, product by product! We demand an explanation, apology and a resolution for this ASAP.
March 31, 2026
DO NOT INSTALL. Just like everyone else, this app deleted majority of our collections with barely an apology. How an email template app has the ability to delete an entire stores collections is beyond me... Absolutely will be removing this app
March 31, 2026
Woke up this morning to having all of my collections deleted by this app as well as my main menu being deleted. No recovery by the looks of things and no idea this was going to happen. Gutted to say the least
March 30, 2026
We have been long‑term customers of Orderly Emails, but an incident on Monday at approximately 00:30am caused severe and immediate damage to our business. We tried to provide the company the opportunity to make it right by their mistake; however, sadly we had no choice by their poor handling to write this review. Due to a bug in the Orderly Emails app, our collections were deleted, which caused our entire website to stop displaying products to customers. As a result, we experienced zero sales, suffered significant revenue loss, and were forced to urgently hire a Shopify expert at our own expense just to get our store operational again. According to Orderly Emails’ own support team, the incident occurred because a bug in their app unintentionally deleted collections. This was verified in the Shopify store logs. These deletions were executed as “valid API calls,” meaning there were no error logs, no rollback mechanism, and no record of what was deleted. They confirmed they have no copy of our data, are unable to restore anything, and that recovery depended entirely on us and they were not willing to help. The communication and incident response were completely unacceptable. Customers reported the issue to our support team and when we made contact with this developers live chat, they already knew of the incident and said they notified Shopify but didn't think it was important to notify their own customers via email. We received no proactive email notification when the incident occurred. The only public acknowledgment appeared approximately 15 hours later in the form of a small banner within their chat widget, which many merchants would never notice. During this time, we were left chasing support while our store was broken and actively losing revenue. Despite the severity of the incident, there was no direct outreach, no remediation plan, and no clear ownership taken. In terms of accountability and leadership, we requested a video call with the founder and CEO, who according to their own advice is also responsible for coding decisions. This request was declined, with the explanation that they only offer email support. For an incident that took down live stores, deleted merchant data, and cost businesses real money, this response demonstrates a complete lack of accountability. Despite a confirmed bug on their side, proven financial losses, and emergency costs incurred to fix their mistake, Orderly Emails refused to discuss compensation of any kind. There are also serious concerns about development and testing practices. In the company’s own blog, the founder mentions using AI tools (such as Cursor AI) for coding. This raises an unavoidable and serious question: was this destructive code properly reviewed, tested, and safeguarded before being executed on live merchant stores? If an app can delete core store data, lacks an audit trail, has no rollback mechanism, and pushes untested cleanup processes to production, it should not be trusted with live commerce infrastructure. This was not a minor bug. It was a business‑crippling incident, handled with poor communication, no recovery tools, no accountability, no compensation, and no leadership involvement. If your store relies on collections, products, or uptime, think very carefully before installing this app. When something goes wrong, you are entirely on your own.
March 30, 2026
March 30, 2026
App accessed our products and collections. I woke up to find my website in disarray as this app wiped out all our collections. No email notification, nothing. I had to email and ask and get this standard response. This is a huge breach of trust and security. I will be deleting this app and do not recommend.