Orderly Emails ‑ Templates App
Customizable email templates: boost your brand and marketing
Rating
3.7
feedback
693
chart
#8,295
All reviews
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March 29, 2026
Deleted our entire collection list! Currently hashing through a nightmare.
March 29, 2026
This app ruined our store like everyone else. Deleted all of our collections and also our main menu at 9am this morning with no notice. Then after they knew the issue happened, didn't even reach out to let us all know. We were all left to find out we have to essentially rebuild our stores and then find out who and what caused the damage. Should be illegal and also contacting a lawyer. Who knows how much time and money this will cost us now, unless they compensate us somehow to cover this time and expense
March 29, 2026
March 29, 2026
Absolutely unacceptable experience. This app caused severe damage to our store by deleting nearly 49 collections from our 10 year old website and altering our entire structure without any authorization. Shopify confirmed that these actions came directly from this app. This is not a minor issue. It wiped out years of work, destroyed our SEO, and disrupted our business operations. An app designed only for email templates should never have the ability to delete collections or modify critical store data. There was no warning, no safeguard, and no clear explanation. This raises serious concerns about the level of risk associated with installing this app. If you value your store, your data, and your SEO, stay away from this app. The damage it can cause is far beyond anything acceptable.
March 29, 2026
this app just deleted all my collections without any notice. just like that. be aware of the permissions you allow them to have.
March 29, 2026
Just found out that this app went rouge and deleted almost 50 collection pages, which in turn also deleted any menus linked to those collections. Now I am spending a great deal of time undoing this mess. Not happy.
March 29, 2026
This app permanently deleted ALL of my smart product collections this morning with no warning and no permission. The developer is "aware of the issue." The fact that they allowed this to happen at all is completely unacceptable. Obviously this and all other apps from this developer have been permanently deleted and banned from ever being used on our store in the future.
Feb. 26, 2026
extremely expensive
Hi there, Sorry to hear you found the app pricing to be expensive. Finding the right balance of app price, while also keeping it a viable long term business is not easy. We'll take your feedback into account for the future. Thanks again, Bjorn
Jan. 29, 2026
never replay to mail support
Hi there, That is very strange, I can see our team have replied to both of your emails the same day. For some reason they have not reached you :( If you log into the app, and click the "Help" button you can start a live chat with the team, then they can send you the replies again through there. You should also see their earlier replies automatically as soon as you log back into the app. If you have any more problems with it, or need anything else. Feel free to reply here too. Many thanks, Bjorn Forsberg Orderly Emails by FORSBERG+two
Jan. 21, 2026
app is currently now working, my emails are going out in the old format
Hi there, We can see you have not contacted our support team, they'd love to help with any issues you are having and are available 24/7. It sounds like perhaps you just need to "Export to Shopify" from the app to get the latest version of your templates setup. Please do get in contact and have a great day ahead. Kind regards, Bjorn Forsberg Orderly Emails by FORSBERG+two
Nov. 28, 2025
Very sorry to see you've had a bad experience. Since you've successfully used the app for over 4 years, we'd very much like to understand what caused you to leave a negative review now. Please do send us an email on [email protected] with any feedback or issues, we'd love to help or improve. Kind regards, Bjorn Forsberg Orderly Emails by FORSBERG+two
Nov. 27, 2025
使いやすいようで実は使いにくい。
Hi there, We'd love to hear the reason for the 1-star, so we can help or improve :) Please do send us a message at [email protected] with details. All the best, Bjorn Forsberg Orderly Emails by FORSBERG+two
Oct. 14, 2025
Their programing is messed up. Cannot order a new template without renewing the current one. I am not paying $198.00 just to get the same newer template without errors. Customer service was zero help. You have to cont them to have logos replaced or removed.
Our apologies you had a bad experience and couldn't update your email design. We've found and fixed the issue that was causing it now so you can login and update your designs again 🙂 Please do get in contact if you need anything else. Kind regards, Bjorn / FORSBERG+two
July 30, 2025
Previously, we chose not to leave a review as a gesture of goodwill, but after the false accusations and lies made by Sarah against our company, we feel compelled to respond. First, all Shopify apps include a “Plans” page. From this page, you can either switch to another plan or cancel your current one if only a single plan is available. Canceling a plan does not mean using the app for free — it means the app will stop functioning once the billing period ends. Second, while nearly all Shopify apps offer monthly options, this app pushes users into a yearly plan. Even if that’s the company’s business decision, requiring customers to manually set calendar reminders just to avoid renewal is unreasonable. No reminder emails are sent as the renewal date approaches, which seems intentionally designed to make users forget — and by the time you realize, the annual fee has already been charged. Third, the email templates provided by the app are not compatible with Shopify’s native marketing automations. Fourth, the customer support team is unaware of several key issues and provides incomplete answers. Fifth, email templates must be copied and pasted manually, one by one — there is no automation or bulk transfer process. If Sarah or any team member from this company wishes, we can provide even more negative experiences. The company is clearly exploiting a market gap — since few apps support customized email templates for Shopify, they are taking advantage of the lack of competition.
The merchant demanded to use the app without a subscription, and threatened to leave a one-star review if we did not comply 🤷🏼♀️ Regards, Sarah / FORSBERG+two
March 14, 2025
The emails dont work with shopify's new workflow system but the company doesn't tell you that. They Misinform you and also tell you they are working on adding that support and then do nothing and take your money. The customer support is terrible. After trying to contact them about the ETA of the added support they blanked me several time. just not responding. Then they cancelled my subscription without my prior confirmation leaving me completely high and dry with all my email notifications. This company appears to be full of idiots including the owner Bjorn whos only issue was that fact i called one of his staff an idiot for what they had done. Failing to realise the gravity of anything his staff had done prior to cause such an outburst. Avoid the headache avoid this app like the plague. be warned
Thanks for your detailed review! We're glad to hear you like the template designs and ease of editing. I appreciate your feedback on Shopify’s Marketing Automations. You're absolutely right that templates are currently not compatible with the Shopify Email Marketing app, we’re actively working on making them compatible. We also understand that manually copying templates is a rail pain, and wish there was a better way. Unfortunately this is a Shopify limitation, that we've been asking them to improve for years, so we're very attentive to any updates they make that could improve it in the future. Thanks again for your input—it helps us make the app even better! 🚀 Kind regards, Bjorn Forsberg Founder - Orderly Emails by FORSBERG+two
March 31, 2026
EDIT - March 31, 2026 How on God's green earth can an Email only app have full access to delete collections??? You're supposed to be be an email app... and like most, you deleted my collections, and all you can say is "Oops sorry". I call BS and you should be compensating us ALL for the headache and lost revenue your BS app has caused many many merchants.
What can I really say...Thank you 🙏🏼 Thanks for taking the time to leave us a 5-star review 🤩 Kind Regards, Sarah / FORSBERG+two
April 2, 2026
Lovely templates that are easy to set up, professional, and offer a variety of options for upsell/cross-sell. I'm very pleased with OrderlyEmails. UPDATE: This app accessed and DELETED all of my Custom Collections--all Collections, tags, content, etc. that related to the two dozen I had spent years creating and perfecting for my e-commerce site. My site entirely depends upon the Custom Collections for everything from menus to page layout to product categorization and, overnight, they inserted a bug into my site that deleted, without any ability to recover, everything and merely said "apologies." Their suggested processes for recovery are useless to me and I have to now spend days upon days rebuilding my site. It would have only been worse if they deleted products. What a massive breach of protocol, coding, common sense, trust, and management from an absolute abortion of a company. They are just paid to minimally beautify my e-mails--NOT TOUCH MY SITE STRUCTURE IN ANY WAY. I simply cannot believe this happened and am stuck drowning in this mess for the foreseeable future while my sales plummet.
Thanks for the awesome review 🤩 We're so happy to hear that you love our templates and that they're easy to set up. Kind Regards, Sarah / FORSBERG+two
Nov. 15, 2019
You have to pay for all the templates... Make some free templates, and some premium ones so that everyone can use the app.
“I see you sell coffee, but I didn’t find any free ones. At least make some free and some premium so everyone can have coffee!” 1-star! ;) On a more serious note though, I'm sorry you found the cost of the app prohibitive. Luckily, Shopify comes with standard designs for all of the emails out of the box, and you can make some minor customisations yourself. See this help article: https://help.shopify.com/en/manual/sell-online/notifications/edit-template#add-a-logo-to-your-email-templates OrderlyEmails is really built for businesses that want to invest in their brand and customer experience, and costs a one-time fee of $49 for an email theme (24 email templates), with free updates for life. I'm an independent app developer, so offering free design, development, server costs, and support (the big one) for everyone is just not feasible. I know some giant companies offer free services, but that's so they can make money from you in different ways. That's just not how I want to do business. Thanks for your understanding, and have a great Friday! Bjorn Forsberg OrderlyEmails by FORSBERG+two