Estimated Delivery Date ‑ ETA
LEVEL 2 EDD - estimated delivery date plus shipping time
Rating
4.9
feedback
441
chart
#295
All reviews
Review RSS Feed
June 12, 2023
I have used the app for a few weeks now, there was 1 hiccup in the beginning but support advised me and it was fixed. I really like how the app shows the shipping information in the products as well as on the checkout page. The graphics that are possible with the app make the site look very nice. Definitely recommend
Thank you for sharing your experience! We're glad our app could assist you in resolving the initial hiccup, and it's fantastic to hear that you appreciate the convenient shipping information display and the visually appealing graphics it offers. Your recommendation means a lot to us! Should you ever need further assistance, we're here to help. Happy selling!"
June 1, 2023
Two updates in this review – 1 update after initial installation, and 1 after the issues I experienced were corrected. Update 1: This app on the surface appeared perfect for my needs. And to save 17% on the price, I purchased the annual plan at $79.99. Sadly, since installed on May 14th, I’m still not able to use it. Issue 1: May 15th: Tried to add a product specific message however no products would load when selecting the relevant Collection the products were part of. Raised a support ticket on May 15 and happily it was resolved the next day. However, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box. Issue 2: May 20th. Cannot even view the app – just a blank screen when it is selected from Shopify > Apps. Raised support ticket on May 20th. On May 23rd was advised “We apologize for the inconvenience you have faced. We’re very sorry. We will take care of the “issue” on top priority for you. Please hold patience with us.” May 25th, asked for an update on this top priory tissue. So, after almost 2 weeks (post app installation) I was not able to use it and only received an update after the day after this review was posted. Updated 2: On May 26th Support team contacted me and corrected the Issue 2 that was raised on May 20th . After giving them store access Issue 2 was corrected. Then after an uninstall and reinstall the app began to load again….but…..Issue 1 was now back and I could not find any collections in the “product specific message” section. After alerting their support team it was rectified within 24 hours. But again, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box (and also after it was previously corrected). Now, all that being said, the app has worked flawlessly since. It took a while and support did fix finally the issues after a bit of prodding on my behalf. Would I recommend it ? YES. But, be aware that from my experience so far the support are not as attentive as other apps I have used.
Thank you for sharing your detailed feedback and providing updates on your experience with our app. We sincerely apologize for the initial issues you encountered after installation and the delay in resolving them. Your feedback is extremely valuable to us as we strive to provide the best user experience. We appreciate your patience and cooperation in working with our support team to address the challenges you faced. We understand the frustration caused by the issues related to product messages and collections, and we have taken note of your concerns to further enhance our app's functionality. We're glad to hear that since the issues were resolved, the app has been working flawlessly for you. We are committed to continuously improving our support services based on customer feedback, and we will ensure that we are more attentive and responsive in the future. Thank you for recommending our app despite the initial difficulties. We value your trust and look forward to serving you with even better support and features in the future.
Sept. 19, 2024
I've used this amazing app for my eCommerce site for 2 years, and I couldn't be happier! The feature that displays shipping dates is a game changer. It provides customers with transparency and helps manage their expectations, which has significantly reduced my support queries. The user interface is intuitive, making it easy to integrate into my existing setup. Plus, the app’s performance has been flawless—it loads quickly and works seamlessly across devices. What really stands out, though, is the customer service. Whenever I had a question or needed assistance, their team responded promptly and efficiently, ensuring that I felt supported every step of the way. It's clear they care about their users and are dedicated to helping us succeed. Overall, I highly recommend this app to any eCommerce looking to enhance customer experience and streamline communication. It’s truly a must-have tool!
Hello Shopdecor , Thank you so much for your incredible 5-star review! We’re thrilled to hear that our app has been a game changer for your eCommerce site over the past two years. It’s wonderful to know that the shipping dates feature has helped reduce support queries by providing transparency for your customers. We’re also glad that you found the user interface intuitive and the app’s performance flawless across devices. Your kind words about our customer service mean the world to us. We're dedicated to ensuring our users have a smooth and successful experience, so it’s great to hear that you felt supported every step of the way. We truly appreciate your recommendation and your continued trust in our app. If you ever need anything else, please don’t hesitate to reach out—we’re here to help! Thank you again for your support!
May 11, 2023
All apps in Shopify can be a pain most times. Although they normally do what you need them to do, there is always a handoff. Element might not sit right on the page, fonts wrong, doesn't update, crashes. These are issues we all have to deal with. This is why it's super important to use an app developer that makes themselves readily available to always help fix these little issues and bugs. And that is something i found with this app. developers were always responsive to any problems i had through a very quick and helpful WhatsApp group. No emails, no waiting days and days for answers. Very happy with the level of support offered.
I wanted to take a moment to express my gratitude for your kind words and positive review. Your feedback means a lot to me, and I'm thrilled to hear that you had a great experience with the product. It's always wonderful to receive positive feedback, and it motivates me to continue delivering excellent service to all our customers. Your review helps other potential customers feel confident in choosing us, and it's truly appreciated.
April 25, 2023
Service pratique, et le support est très réactif. Ils ont modifier du code dans notre thème pour que le module fonctionne.
Thank you so much for taking the time to leave such a positive review! We are thrilled that you enjoyed your experience with us and hope to see you again soon.
April 24, 2023
The app works great and they have good customer support. They worked with me diligently on an issue I was having. I'll keep using it.
Your positive review means the world to us! Thank you for taking the time to share your thoughts and for allowing us the opportunity to serve you.
March 27, 2023
Good Customer Service! The app works well and the support staff has been responsive to our requests.
It's wonderful to hear that you had a great experience with us. Thank you for your positive review and for giving us the chance to exceed your expectations.
March 6, 2023
I absolutely love this app! It's so easy to use and has all the features I need to stay organized and on top of things. I would definitely recommend it to anyone looking for a great productivity tool
We appreciate your kind words and are glad to know that you had a great experience with us. Thank you for taking the time to share your thoughts!
March 2, 2023
The app works as promised and support is always helpful and responds within 24 hours. Excellent value for the price.
Your positive review is like music to our ears! We're so glad to hear that you enjoyed your experience with us and that our products/services met your expectations. We strive to provide the best possible service to each and every customer and your feedback lets us know that we're on the right track. Thank you for your kind words and for sharing your experience with others.
Feb. 8, 2023
Enfin une application qui fonctionne très bien pour les ETA ! Petite remarque : Ce serait bien de pouvoir traduire les champs.
Votre avis sur notre application a été incroyablement généreux et réfléchi. Nous sommes très reconnaissants pour vos aimables paroles et pour le temps que vous avez pris pour partager votre expérience avec les autres.
Jan. 23, 2023
Needed a small modification in the app so it would show in or out of stock also with articles that had more variants. Fixed in 2 days, clear communication, extra amount they ask was ok!
We truly appreciate your positive feedback and are happy that you found our communication clear throughout the process. We always strive to keep our customers informed and up-to-date.
Jan. 12, 2023
not working properly - cannot adapt to per variant instead of product. I think its good for small stores but forget about it if you plan to scale product amounts and work with variants. useless. had the app for over 1 year.
Hello Playoffside, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. You can connect with us on live chat, WhatsApp chat(+918511963839), or via email at [email protected]. Thanks & regards, SetuBridge Support team
Nov. 18, 2022
at first, I set up everything but nothing show up then I uninstall this app. the support time contact me to help me solve the problem. clear browser cookies and all good now. Support team is excellent. App Working Good.
Thank you so much for your kind words. We really try our best to serve you better. We really appreciate you taking the time to share your experience with us & recommend our app. Also, contact us freely for any help. Thanks again! :)
Oct. 18, 2022
They have excellent support, They configured the app in my store I really recommend using it . Thanks
Sept. 28, 2022
L'application est complète et permet de personnaliser les messages de livraison en fonction du pays et du produit. Très utile !
Sept. 12, 2022
Amazing support team! Helped us to solve a little bug quickly. The app the performing very well and the support team is just amazing
Hi there, This is Dipen from the Estimated Delivery Date App Support Team. It was a pleasure to receive this review from you. We thank you for your time and effort. We value your opinion greatly. Our service will always be improved to ensure the highest quality. Please feel free to contact us any time through our live chat or by email at [email protected] if you require assistance. Regards, Dipen Estimated Delivery Date Support Team
Sept. 5, 2022
These people are GENIUS. Giving 5 stars is not enough. I wish I could give it more stars. They did each and every customization I asked for. Their customer service goes above and beyond my expectation.
Aug. 31, 2022
I do not recommend this app. Support is very poor. They try to make good impression by "helping". I asked for a specific thing if they app could do it and they told me they could do it if I gave access to the store. I expressly told them not to publish live anything without my consent. Their development was not working and they ignored my texts and after a morning without sales I realised they activated their app wrongfully without my permission. Don't give permission to access your store. I don't recommend it.
Aug. 12, 2022
Good App. Working Good. Support team is very good. You can make different delivery date for each product and country wise.
We are incredibly grateful that you spared the time to share your experience with us.
July 29, 2022
Awful experience. I discussed my needs which they said they could accomdate with custom work. That wasn't true part of it couldn't be done but I understood as the checkout can't be modified. They did the other part at a cost of $140 plus I also paid a yearly premium subscription. The custom feature didn't reallly worked properly and half the time didn't even show to my customers. They were looking into it but stopped responding, I am not going to keep chasing a developer who can't be bothered to get back to us. This is an important part for our customer shopping experience, I'm not prepared to put it in this teams hands. I found a better alternative with real customer support! I would not recommend at all. Big waste of time and over $200 spent for nothing.