Nova: GDPR Cookie Consent
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Seemed simple enough but I had an issue where using the default Ride theme on Shopify, I had a red circle icon appear when hovering over 'Got It' on my Cookie Bar. The chat support were immediate and are going to help me sort out the matter but it involves editing the cursor code for a default template! Not quite the simple procedure I wanted but the support is very good.
Hi Kanpeki Dog Grooming Scissors team! 👋 Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a positive experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team here at Nova will be delighted to assist you! Best regards, Kevin
It has been a great conversation, which has resolved my doubts and provided ideal solutions and suggestions, with a professional and friendly treatment.
Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 - Kevin
The app works well in providing a cookie bar for my store. Trish and team from Booster SEO helped me a lot with the issues I faced with the app. Overall, a positive experience with them.
Thank you for your positive feedback! We're delighted to hear that our app has been effective in providing a cookie bar for your store. We strive to provide a positive experience for our customers, and your satisfaction is important to us. If you have any more questions or need further support, please don't hesitate to reach out. - Kevin
Very easy and very quick to install, and very good and responsive support from the technical team. thanks
Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. - Kevin
Great app, exactly what I needed! And fantastic customer service, super quick and helpful - thanks, Jon!
Wonderful! We are always here to help, and super excited that our app was exactly what you needed! 🎉 Thanks so much for the positive feedback and review! - Kevin
Super easy to install and when I had a little question Izzy from the support team answered it within minutes. Thank you!!
It's great to hear that we were able to assist you with your questions and provided excellent customer service. Thank you for your feedback and let us know if there's anything else we can do along the way. - Kevin
There are some issues with compatibility, but Therese was able to provide a solution and it works great now.
Thank you for your feedback! We're glad that we were able to address the compatibility issues and provide a satisfactory solution. We appreciate your patience and hope you continue to enjoy using our product. - Kevin
Trish dzieki za ekspresowa pomoc!! Super apka, super zespół supportu. Na początku banner u mnie nie działał, ale ogarnięcie tego zajęło Trish jakieś 6 minut. Serdecznie polecam.
Twoje miłe słowa wiele dla nas znaczą i jesteśmy wdzięczni za możliwość służenia Ci. Dziękujemy za polecenie nas! - Kevinie
Bonne expérience avec l'application, rapide d'installation, personnalisable, le bandeau ne prend pas de place sur le site. Service d'aide extrêmement efficace, merci à Jon d'avoir répondu à toutes mes questions avec une rapidité impressionnante.
Kevin ici de Nova! Merci beaucoup pour votre avis et vos commentaires - j'ai remarqué que vous nous avez donné 4 étoiles sur l'application - je me demande simplement comment nous pouvons améliorer votre expérience avec l'application de notre équipe d'assistance ? 🙂 Nous serions ravis de l'entendre ! 💓
alles perfekt! macht was es soll! bei fragen wurde mir auch sofort geholfen (also support gut und super schnell)
Danke für Ihre netten Worte! Wir sind begeistert, dass alles perfekt war und unser Produkt Ihren Erwartungen entsprach. Wenn Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir freuen uns über Ihr Feedback und hoffen, Sie in Zukunft wieder bedienen zu dürfen! - Kevin
The app works well and I like how I can customize the colors and text. Customer service is awesome. EJ was so helpful and kind. Thank you!
We're so glad you're happy with our app and customer service! Thanks so much for the positive 5-star review! 🌟 - Kevin
Great customer service from Izzy! :) I needed help setting up the cookie banner and it was so easy!!
We greatly appreciate your feedback and if there's anything else we can assist you with, please feel free to let us know. Our team here at Nova will be delighted to help you. - Kevin
Thank you, Mary for all the help! <3 You're the best and the app is great! <3 <3 <3 <3 <3 <3 <3 <3 <3
5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our app and services, and thanks for leaving an excellent review! We're always striving to top your expectations and love the feedback! - Kevin
The response was so quick! I managed to sort my issue out very quickly. Alex was the person that helped me.
Thank you for your positive review! We're glad we were able to respond quickly and sorted out your issue promptly. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to provide fast and efficient support whenever you need it! - Kevin
Greate help fra Izzy! Thank you! Looking forward for further cooperation!.
Thank you for sharing your positive experience with us! Please don't hesitate to reach out if you need any further assistance or have any questions! - Kevin
Very good app. Simple to use but you can customize everything for free. Also the support ist very fast and very helpful.
We're glad you're finding our app easy to use and efficient. Thank you for your positive feedback. It means a lot to us! Cheers, Kevin
Very helpful and the app is working great, the help center also helped a lot resolving the problem. Reccomended
So glad to hear that we were able to meet your needs and provide you with the assistance you needed. Thank you for taking the time to share your positive experience with us! Much appreciated, Kevin
Lester a été très compréhensif et m'a aiguillé comme il fallait pour que je puisse trouver la solution à mon problème. Cela a été un très bon échange, il a été clair et précis dans ces explications.
C'est de la musique à nos oreilles que vous soyez satisfait de notre support client ! Votre avis 5 étoiles est très apprécié ! 🌟 Merci, Kévin
trish helped me immediately installing the app, thank you so much for your help!! it was really quick
Thank you so much for the feedback and 5-Stars! So glad that we were able to help with the setup process. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin
Awesome app looks great on my store. Easy to install and customise to your liking. The customer service adviser Ej was very polite, helpful, professional and efficient. I would highly recommend this app to anyone. Thank you Ej for your assistance.
So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
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