Nova: GDPR Cookie Consent

Happy to hear you're satisfied with our quick help and the app! Your thanks mean a lot to us. Enjoy and feel free to reach out anytime! - Kevin & Nova Apps Team

Hi Marco, Darrel here from Nova Apps. I've read your recent app store review and I sincerely apologize if the app didn't work on your store. Unfortunately, we have run into some instances of incompatibility between our app and your theme. We are working to address these issues and provide a full and permanent solution so that any user can enjoy this app for free! However, since there are hundreds of themes out there, a permanent solution may take time. In the meantime, we will continue to look into this to determine what may be causing this issue. Rest assured, that even though this is a free app, we don't take it for granted. We also sent you an email regarding the issue. If you have any other questions, please just let me know. Cheers, Darrel

You're welcome! Thrilled to hear you had a great experience. Thanks for choosing us! 😊 - Kevin & Nova Apps Team

So glad we could help you out! Thanks for the kind words. If you need anything else, we're here for you. 😊 - Kevin & Nova Apps Team

Je suis ravi que vous appréciiez notre application et notre service client ! Si nous pouvons faire autre chose pour rendre votre expérience encore meilleure, veuillez nous le faire savoir. - L'équipe des applications Kevin et Nova

Hi there, I've read your recent feedback about our app, and I'm truly sorry for any inconvenience you may have faced. However, it seems that there might be a misunderstanding regarding our app's compliance with Google Consent Mode (GCM V2) based on your previous interaction with our chat support. I want to clarify that our app is indeed compliant with Google Consent Mode (GCM V2). However, we were simply trying to explain that it's important to note that using our app alone does not automatically ensure full compliance with GDPR as there certain guidelines that you need to follow and fulfill on your own such as having the right settings in Shopify and crafting/displaying your own privacy and GDPR policy pages. I have sent you an email discussing this in further detail. So, please feel free to discuss this further with us as we're more than happy to help. We hope to hear back from you soon. Cheers, Lester

So glad we exceeded your expectations and offered helpful tips! Your feedback is much appreciated. Thanks for sharing! 🌟 - Kevin & Nova Apps Team

We strive to provide our customers with efficient and reliable service around the clock, and we're glad to hear that we've exceeded your expectations. Thank you for the awesome review! - Kevin & Nova Apps Team

So happy to hear about your great experience! We aim for top-notch service, and your feedback is truly appreciated. Thank you! - Kevin & Nova Apps Team

¡Es fantástico saber que pudimos ayudar con la instalación! Gracias por tus comentarios. 😊 - Equipo de aplicaciones Kevin y Nova

Ravi de savoir que vous avez trouvé la configuration simple et notre équipe utile ! Nous sommes toujours là pour vous aider si vous avez besoin de nous. - L'équipe des applications Kevin et Nova

¡Muchas gracias! Estamos encantados de que haya encontrado nuestra aplicación fácil de usar y nuestro soporte eficiente y amable. ¡Su satisfacción es nuestro éxito! 😊 - Equipo de aplicaciones Kevin y Nova

Sono entusiasta di sapere che il nostro team di supporto ha risolto rapidamente il tuo problema! La tua raccomandazione significa molto per noi. Grazie per averci scelto! - Team di Kevin e Nova Apps

Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂 - Kevin & Nova Apps Team

Hi there, I've carefully reviewed your recent feedback regarding our app, and I want to extend my sincerest apologies for any inconvenience you've encountered. Upon reviewing your website, we did not find any traces of our cookie app remaining. It seems that our app's code has been successfully removed from your store. However, to provide you with the most accurate assistance, we kindly request a screenshot of the issue you mentioned in your review. Without a visual reference of what you are experiencing on your end, it is challenging for us to pinpoint the exact problem and provide a solution. Your cooperation in providing a screenshot of the issue would greatly assist us in resolving this matter efficiently. Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it. Waiting to hear back from you soon. Please let us know if you have any other concerns. Best Regards, Pat

Thrilled we could solve your problem on time and improve your work! Thanks for sharing your experience. We're always here to help! 😊 - Kevin & Nova Apps Team

Happy to hear you found our replies quick and informative! Thanks for the shoutout. If you need anything else, we're here for you! - Kevin & Nova Apps Team

¡Me encanta saber que la instalación fue muy sencilla y que nuestro equipo pudo resolver su problema tan rápido! Gracias por la respuesta. ¡Estamos aquí para ti en cualquier momento! 🚀 - Equipo de aplicaciones Kevin y Nova