Nova: GDPR Cookie Consent
Nova Apps – One Click Cookie Bar & GDPR Banner
Rating
4.5
feedback
3,179
chart
#170
All reviews
Rating Breakdown
Review RSS Feed
March 29, 2024
Must have app, 100% recommend it. Izzy was really helpful with the live chat customer support
Thrilled you love the app and found our live chat helpful! Thanks for the 100% recommendation. 😊 - Kevin & Nova Apps Team
March 28, 2024
Great customer support.
Thanks for the compliment! Our team is here for you anytime. - Kevin & Nova Apps Team
March 28, 2024
Application simple et intuitive ! J'ai eu un problème avec un double affichage de la banner et Jon a été ultra réactif. Problème résolu en 10min je n'aurais pas pu espérer mieux.
Je suis ravi que vous ayez trouvé notre application intuitive et notre assistance rapide ! Vôtre satisfaction est nôtre priorité absolue. Merci d'avoir partagé votre expérience! - L'équipe des applications Kevin et Nova
March 27, 2024
I had a problem with getting the cookie banner on my shopify webshop and Jon helped me in quick way! The problem was solved within 1 minute. Thank you Jon!
So glad we could help and get your cookie banner fixed quickly! Thanks for the shout-out, and if you need anything else, just holler. 😊 - Kevin & Nova Apps Team
March 26, 2024
Jon from Nova helped me out with the issue I had; very fast to reply, he's been of great help. Thanks a lot.
So glad we could help and you found our response quick! Thanks for the shout-out. We're here whenever you need us. 😊 - Kevin & Nova Apps Team
March 25, 2024
I adore this app. It's like super easy to use and I'm fascinated that it's completely free. I had I minor issue that the banner didn't show on a preview and on the website itself. But Alex saved the day. She sent me a useful guide with screenshots and all... So yeah, fast customer support, great app, and it's free yall!
Thrilled you love the app and our support could help! Thanks for your fantastic feedback. Enjoy the app, and remember, we're here for you! 😊 - Kevin & Nova Apps Team
March 23, 2024
izzy was reliable and competent, I am grateful for her help and highly recommend her.
Thanks for your kind words and recommendation! We're thrilled to hear you found our support reliable and helpful. Grateful for your trust in us! - Kevin & Nova Apps Team
March 20, 2024
Alex and her team really helped me out after a major cookie error caused our site traffic to drop by 90%! Thanks so much guys!
Wow, we're so glad we could help get your site back on track! A 90% drop is no small feat to recover from. Thanks for the shoutout, and we're here anytime you need! - Kevin & Nova Apps Team
March 18, 2024
Very quick response for help, thank you Alex van Booster. Very happy with this app!
Happy to hear you're satisfied with our quick help and the app! Your thanks mean a lot to us. Enjoy and feel free to reach out anytime! - Kevin & Nova Apps Team
March 18, 2024
It's not working. I asked for assistance but they were not able to fix it.
Hi Marco, Darrel here from Nova Apps. I've read your recent app store review and I sincerely apologize if the app didn't work on your store. Unfortunately, we have run into some instances of incompatibility between our app and your theme. We are working to address these issues and provide a full and permanent solution so that any user can enjoy this app for free! However, since there are hundreds of themes out there, a permanent solution may take time. In the meantime, we will continue to look into this to determine what may be causing this issue. Rest assured, that even though this is a free app, we don't take it for granted. We also sent you an email regarding the issue. If you have any other questions, please just let me know. Cheers, Darrel
March 16, 2024
Izzy is amazing! Thank You for the support
You're welcome! Thrilled to hear you had a great experience. Thanks for choosing us! 😊 - Kevin & Nova Apps Team
March 13, 2024
I could not get the cookie app to show on my website, but after chatting with Yaci- a very friendly support- the app was showing on my website. Thanks again Yaci for the Great Support.
Using app
About 2 months
Total reviews
1
Average rating
5.0
So glad we could help you out! Thanks for the kind words. If you need anything else, we're here for you. 😊 - Kevin & Nova Apps Team
March 11, 2024
J'ai été satisfait du service à la clientèle. L'application est très bon et facile à utiliser.
Je suis ravi que vous appréciiez notre application et notre service client ! Si nous pouvons faire autre chose pour rendre votre expérience encore meilleure, veuillez nous le faire savoir. - L'équipe des applications Kevin et Nova
March 10, 2024
*STOP* Don't waste your time. This app is free, but is NOT Google GCM V2 compliant. So using it doesx not help you ANYTHING here in the EU. If you need a GDPR cookie consent tool - this is the one to skip and not consider sinceit's useless. Best regards, Agnes
Hi there, I've read your recent feedback about our app, and I'm truly sorry for any inconvenience you may have faced. However, it seems that there might be a misunderstanding regarding our app's compliance with Google Consent Mode (GCM V2) based on your previous interaction with our chat support. I want to clarify that our app is indeed compliant with Google Consent Mode (GCM V2). However, we were simply trying to explain that it's important to note that using our app alone does not automatically ensure full compliance with GDPR as there certain guidelines that you need to follow and fulfill on your own such as having the right settings in Shopify and crafting/displaying your own privacy and GDPR policy pages. I have sent you an email discussing this in further detail. So, please feel free to discuss this further with us as we're more than happy to help. We hope to hear back from you soon. Cheers, Lester
March 7, 2024
she helpt me better then i think she could and she gave me extra tips that helpt a lot
So glad we exceeded your expectations and offered helpful tips! Your feedback is much appreciated. Thanks for sharing! 🌟 - Kevin & Nova Apps Team
March 7, 2024
My support person Therese was awesome! She went above and beyond to make sure that I got a tricky issue figured out. Support was very quick even though I contacted them at 3am in the morning. The app is easy to use and offers the needed customization settings without being overly complex.
We strive to provide our customers with efficient and reliable service around the clock, and we're glad to hear that we've exceeded your expectations. Thank you for the awesome review! - Kevin & Nova Apps Team
March 5, 2024
Reached out for help and Alex replied to me within seconds. She was super nice and helpful and the issue was resolved in no time :) Customer service 10/10 !
So happy to hear about your great experience! We aim for top-notch service, and your feedback is truly appreciated. Thank you! - Kevin & Nova Apps Team
March 5, 2024
Genial , me ayudaron en el proceso de instalación. Graicas
¡Es fantástico saber que pudimos ayudar con la instalación! Gracias por tus comentarios. 😊 - Equipo de aplicaciones Kevin y Nova