Matrixify: Data Export Import
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bad system and bad customer service upgrade but not fix anything not recommended its fraud
Hello, Our team has looked into our support systems and was not able to find any communication from you with our Support team. Upgrading a plan only affects data volume limits; it is never something we suggest as a fix for a feature or for something not working. With your imports, you were trying to set inventory and the location for your products - this is fully supported through the app’s import, and our team can help you through this process. Please reply to our message or reach out to us at [email protected]
Fraud APp Very disappointing billing and support experience. I upgraded to the $20 Basic plan because the app indicated that an upgrade was required to migrate my store. After paying, the app still did not complete the migration and then prompted me to upgrade again to a plan costing approximately $100. I was concerned that further payment might still not complete the job, so I immediately cancelled the incomplete jobs, cancelled the subscriptions and uninstalled the app from both stores within approximately one hour. On one store, no export was completed, and on the other, the import did not provide a completed or usable migration. I requested a refund, but it was refused simply because jobs had been started or were shown as “in progress,” even though the expected service was not successfully delivered. In my experience, the plan limitations and possibility of another substantial upgrade were not made sufficiently clear before I paid for the Basic plan. Customers should carefully confirm the exact plan required for their store size before upgrading.
Hello, Our records show the app was actually used on your account - jobs were run and exports completed, so this wasn't a case of the app doing nothing. During the support tickets for both your Shopify stores, the refund request was approved here, not refused. On the plans: the app never picks or requires a specific plan - when a job exceeds a plan's limits, it shows every available plan with its exact limits, and you choose the one that fits based on each plan's limits shown on the same page. We've emailed you the details and hope to resolve the misunderstanding. Please reply there or reach us at [email protected].
This is fraud app Becare Fully even is not working proper and not refund my money am just install and check the plan totly fraud
Hello, Our records show the app was actually used on your account - jobs were run and exports completed, so this wasn't a case of the app doing nothing. During the support tickets for both your Shopify stores, the refund request was approved here, not refused. On the plans: the app never picks or requires a specific plan - when a job exceeds a plan's limits, it shows every available plan with its exact limits, and you choose the one that fits based on each plan's limits shown on the same page. We've emailed you the details and hope to resolve the misunderstanding. Please reply there or reach us at [email protected].
I was looking for a fast. user friendly app for bulk changes to Shopify listings, This IS NOT IT. Unless you are an XL guru this app is rubbish. Constantly has error messages when you down load files, if there is a blank column it refuses to work or anything else for that matter. You need to have a high level of technical expertise to operate. By the time you fix the files for it to accept them you may as well have just made the changes manually. Don't bother with the free version to trial, they limit the use to nothing more than a few listings so you can't even trial it for real in the first place. Probably the worst app I've tried.
Hello, Matrixify updates real store data in bulk, so it deliberately validates uploaded files before writing anything - the errors you hit (like a column with no header) are that guard catching a file issue before it can push wrong data into your store, and they're usually a quick fix once you know what the app is looking for. There can be a learning curve to bulk data work depending on your specific use case, and that's exactly what our team is here to help with, including getting you set up so you can properly trial it on your own data. We have emailed you about this directly; please reply there or reach us at [email protected].
did nothing for me and you are still charging me
Hello, App charges on Shopify are a standard subscription that bills automatically once approved, independent of how much the app is used - so a charge can land even when the app hasn't yet been set up to do what you need. It looks like your one import was run in test mode, which by design doesn't change any store data, so we'd love to help you run it for real and get real value from it. We've already emailed you about both the charge and the setup - please reply there or reach us at [email protected], and we sure can certainly dive more into it together to resolve the issues.
existe-t-elle en version française?
Bonjour, Matrixify n'est pas disponible en français, mais l'application fonctionne parfaitement avec les outils de traduction automatique comme Google Traduction. Nous vous avons envoyé un e-mail à ce sujet et serions ravis de vous aider à configurer l'application pour qu'elle fonctionne correctement. Veuillez répondre à cet e-mail ou nous contacter à l'adresse [email protected].
Hello, We would love to understand what went wrong for you, as the review came through without any details. We've sent you an email and would love to hear more about your use-case so we can find a solution. Please reply to that email or reach us at [email protected].
The free version is completely useless. This app charges you 30usd to make an export.
Hello, Just to clear up a possible mix-up - Matrixify offers a Demo plan. As the name suggests, it is meant for testing the app on small amounts of data before deciding on a paid subscription plan. Our paid plans are priced by data volume, so smaller stores stay on smaller plans, and the entry plan starts below the figure mentioned here. We see that you have not previously contacted our support, but we have already emailed you about this and would love to help find the right setup for your store. Please reply to that email or reach out to us at [email protected].
Nul, j'ai pas utilise l'appli et facture 50$ , je demande un remboursement integral !!!!
This app has major flaws, unless you have a simple store stay aay, I have lost over 1000 hours of work, if I did it one at a time, I would have been better off. In want to be refunded.
Hello, We're sorry to hear about your experience and would very much like to help look into this. The app only modifies data that is explicitly uploaded in an import file. We'd love to dig more into the specific jobs with you to see what happened, why and how to make your data imports safer. We've already emailed you and are ready to dig in as soon as you can share the details. Please reply there or reach us at [email protected].
Nous sommes facturés depuis plusieurs mois alors que l'application est desintallée depuis plusieur mois et nous ne parvenons pas a contacter le service client ou dev.
We had no notice before adding three items to the API access needed by Matrixify, which broke our ability to use the app until we could get the store "Owner" to update the settings. We should get advance notice before our imports and exports are disabled.
Hello, This appears to be a misunderstanding — nothing in the app has been disabled, and your imports and exports continue to work exactly as before. We always are very careful and make sure our changes do not break any existing exports or imports. We recently added a feature to Export and Import Customer and Company store credits, which requires three new permission scopes, so we show a notification banner about the new scopes. But those only need to be approved if you want to export or import those new Store Credits columns. If you don't select those column groups or columns in the Export, the those will continue working without the new API scopes. We've already emailed you about this and would love to resolve it. Please reply to that email or reach us at [email protected].
Why does Matrixify require that every user give ITissible, Matrixify's Latvia-based parent company, their personal data including shop owner name, email address, phone number, address? Why is that data necessary for what this app does? Answer: It isn't needed. So why is Shopify condoning ITissible's requirement that Shopify paying subscribers give all their personal data to this private company in Latvia? What are they doing with the personal data? UPDATE A FEW HOURS AFTER I POSTED INITIAL REVIEW ABOVE: Someone from Matrixify called and left a voicemail seeking to "resolve the issue and explain how that owner detail, permission thing works" in Shopify. The person says they sent an email and have not heard back yet. That would be just hours ago, and there is no email not even in spam folder. I see their comment below this also. They're blaming it all on Shopify. They're complaining that I didn't open a ticket with them about this. This is crazy. Matrixify has already wasted a lot of my time, as have the AI assistants that all pointed me here. I'm not going to file support tickets with a company because their data privacy policy is shocking from the limited info they provide at install - just state in clear simple language VERY clearly and publicly what your data policies are. That's it. I'm not going to get half a PhD in this topic, nor in coder-speak (?what is a "scope string"? Why do I have to learn their jobs just to learn what their data privacy policy is?)... not on my time and dime. And no, I'm not going to call them in Latvia. As for their 'explanation' here, Shopify already has the shop owner name, address, phone number, email address, etc - why would user have to agree again to give it to them? That isn't what's happening. Clearly Matrixify has my personal data, that's how they called me on my phone and how they would have emailed me. Just wow.
When Matrixify is installed, we request zero access scopes from Shopify (literally an empty scope string). The prompt asking you to share store owner details comes from Shopify itself by default for every app install — we have no ability to disable or opt out of it. Matrixify is a product of Latvia based company "ITissible SIA". It's not a different entity, it's the same business entity that develops Matrixify app. As a registered business, we are legally required to document our customers for anti-money-laundering, tax, and audit purposes. It's a compliance requirement on our side, not something the app uses to function. We didn't receive a support ticket from you on this, but we'd be glad to walk through it in more detail. Our Support team has reached out to you directly via email. We're a small team and take every review seriously. Renars COO & Support Lead
Hello! Please, reach out to our Support to resolve whatever issues you might have: https://matrixify.app/contact-us/ We are helping everyone who reaches out - we just need to know, what the issue is. Thank you! Maris Founding Engineer
A disastrous app. Absolutely terrible. It doesn't solve a single problem because the user interface is a total nightmare. It constantly throws errors at you without providing any explanation or solution. Using this app is practically impossible—it feels like it was designed with no clear purpose in mind. And here is the most critical part: The moment you start using it, you are instantly charged $20, regardless of whether it actually works for you or not (this bill will hit your account next month). Throw it away. Do not let sellers like us get lost in this sea of useless apps only to lose our hard-earned money. Avoid it at all costs!
We're sorry the experience didn't meet your expectations. For the imports done with Matrixify, the app UI provides a summary of any data errors, and you can also download a detailed Import Results file to review comments, warnings, and errors for every item in the import. This allows you to fix your data directly in the Results file and reimport it. For simple use-cases you can and should use the native Shopify admin Import. Matrixify app resolves various more advanced issues use-cases which are not natively supported in Shopify Admin export/import. Paid charges only occur after a user actively selects a plan and approves the charge through Shopify's billing confirmation. We recommend testing with available free Demo plan before committing to a paid subscription. Using the available free plan would not generate any charges in the store until user manually selects plan and approves the app charge. We would love if you could respond to our support messages so that we can together look into what issues you had with your imports and help you use the app to the fullest.
I've tried to export the product variants. But, it doesn't work.
Hello! Very sorry to hear that, but there is some issue with the data in your store, and so the Shopify API fails with the Internal Server Error when we try to read the data from your store. We have reported this issue to Shopify and are waiting for their response and a solution on their side. Please, work with our Support on solving this, we are in between you and Shopify here - doing whatever we can. Sometimes such issues happen, but in most cases Shopify can solve it by fixing the API issue.
No option to downgrade or cancel
Hello! There is - on the side menu of the app: the "Plans" menu item.
deduction payments for "free" subcriptions
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