Matrixify
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The pricing feels like a rip-off. The $20/month plan only covers 50 companies, and $50 only covers 500 companies per job. If you need more, you are pushed toward a $200/month plan. Now that Shopify has its own B2B company system, this pricing feels even harder to justify and feels like a quick cash grab. The instructions are also confusing, especially for bulk linking, approving B2B companies, and merging company/customer data. It is not as simple as copying and pasting. They also do not offer real-time chat with a real person, only AI support.
Hello, We're sorry to hear about your experience. Matrixify's plan tiers are intentionally based on data volume, so smaller stores can stay on smaller, more affordable plans rather than the higher tiers. Human support is also fully available for all users alongside the AI assistant — you can reach a real person any time at [email protected]. We've already emailed you with more detail and would love to help with whichever specific step felt confusing. Please reply there or reach us at [email protected].
This app has major flaws, unless you have a simple store stay aay, I have lost over 1000 hours of work, if I did it one at a time, I would have been better off. In want to be refunded.
Hello, We're sorry to hear about your experience and would very much like to help look into this. The app only modifies data that is explicitly uploaded in an import file. We'd love to dig more into the specific jobs with you to see what happened, why and how to make your data imports safer. We've already emailed you and are ready to dig in as soon as you can share the details. Please reply there or reach us at [email protected].
Nous sommes facturés depuis plusieurs mois alors que l'application est desintallée depuis plusieur mois et nous ne parvenons pas a contacter le service client ou dev.
We had no notice before adding three items to the API access needed by Matrixify, which broke our ability to use the app until we could get the store "Owner" to update the settings. We should get advance notice before our imports and exports are disabled.
Hello, This appears to be a misunderstanding — nothing in the app has been disabled, and your imports and exports continue to work exactly as before. We always are very careful and make sure our changes do not break any existing exports or imports. We recently added a feature to Export and Import Customer and Company store credits, which requires three new permission scopes, so we show a notification banner about the new scopes. But those only need to be approved if you want to export or import those new Store Credits columns. If you don't select those column groups or columns in the Export, the those will continue working without the new API scopes. We've already emailed you about this and would love to resolve it. Please reply to that email or reach us at [email protected].
Why does Matrixify require that every user give ITissible, Matrixify's Latvia-based parent company, their personal data including shop owner name, email address, phone number, address? Why is that data necessary for what this app does? Answer: It isn't needed. So why is Shopify condoning ITissible's requirement that Shopify paying subscribers give all their personal data to this private company in Latvia? What are they doing with the personal data? UPDATE A FEW HOURS AFTER I POSTED INITIAL REVIEW ABOVE: Someone from Matrixify called and left a voicemail seeking to "resolve the issue and explain how that owner detail, permission thing works" in Shopify. The person says they sent an email and have not heard back yet. That would be just hours ago, and there is no email not even in spam folder. I see their comment below this also. They're blaming it all on Shopify. They're complaining that I didn't open a ticket with them about this. This is crazy. Matrixify has already wasted a lot of my time, as have the AI assistants that all pointed me here. I'm not going to file support tickets with a company because their data privacy policy is shocking from the limited info they provide at install - just state in clear simple language VERY clearly and publicly what your data policies are. That's it. I'm not going to get half a PhD in this topic, nor in coder-speak (?what is a "scope string"? Why do I have to learn their jobs just to learn what their data privacy policy is?)... not on my time and dime. And no, I'm not going to call them in Latvia. As for their 'explanation' here, Shopify already has the shop owner name, address, phone number, email address, etc - why would user have to agree again to give it to them? That isn't what's happening. Clearly Matrixify has my personal data, that's how they called me on my phone and how they would have emailed me. Just wow.
When Matrixify is installed, we request zero access scopes from Shopify (literally an empty scope string). The prompt asking you to share store owner details comes from Shopify itself by default for every app install — we have no ability to disable or opt out of it. Matrixify is a product of Latvia based company "ITissible SIA". It's not a different entity, it's the same business entity that develops Matrixify app. As a registered business, we are legally required to document our customers for anti-money-laundering, tax, and audit purposes. It's a compliance requirement on our side, not something the app uses to function. We didn't receive a support ticket from you on this, but we'd be glad to walk through it in more detail. Our Support team has reached out to you directly via email. We're a small team and take every review seriously. Renars COO & Support Lead
Hello! Please, reach out to our Support to resolve whatever issues you might have: https://matrixify.app/contact-us/ We are helping everyone who reaches out - we just need to know, what the issue is. Thank you! Maris Founding Engineer
You will continue to have this one star rating until you fix this. Works great otherwise when not directly sabotaging scalable behaviors through ignorant file labeling processes [Export ZIP internal CSV filenames not using Custom file name) Shop: redacted Job ID: redacted Job type: Export Format: Matrixify: CSV State: Finished Plan: Basic Issue / Observed behavior When exporting in Matrixify: CSV format with Zip CSV files enabled, the exported ZIP file correctly uses the Custom file name, but the CSV file(s) inside the ZIP keep generic entity/sheet filenames (e.g. Products.csv) and do not include the custom label. This causes our automation/AI pipeline to misfile the extracted CSV, because it keys off the actual CSV filename after unzip. Additionally, our AI tooling does not always accept ZIP files, so we often need the actual CSV file name itself to be labeled. Expected behavior Either: The CSV file(s) inside the ZIP inherit the Custom file name (at least for single-entity exports), or There is an option to prefix/suffix internal CSV filenames with the custom label (e.g. Export_redacted B segment test_Products.csv), or If only one entity is exported and ZIP is enabled, the single CSV inside the ZIP uses the custom name (instead of the generic entity name). Actual behavior ZIP is named with the custom label. Internal CSV filename remains generic (e.g. Products.csv), so the label is lost once extracted/processed. Job configuration details (from Job redacted) Custom file name: Export_redacted segment test Zip CSV files: Enabled Sheet(s) exported: Products only Started: 2026-04-17 23:01:34 Finished: 2026-04-17 23:01:49 Steps to reproduce Create a new export. Select format Matrixify: CSV. Select Products (or any entity). In Options, set Custom file name to any label. Keep Zip CSV files enabled. Run export and download the ZIP. Unzip the file and check the internal CSV filename(s). Impact Automation/AI misfiles the extracted CSV because the meaningful label is not present on the actual CSV file(s) used downstream. Extra processing is required to rename files after extraction, reducing reliability and increasing complexity. References (current documented behavior) Matrixify format template (Matrixify: CSV is a ZIP that contains per-entity CSV files) Matrixify Import and Export Job Options (Custom Name; Zip CSV files) Request: Please advise if there’s any supported way to have internal ZIP CSV filenames include the Custom file name, or if this can be added as an option.]
Done
A disastrous app. Absolutely terrible. It doesn't solve a single problem because the user interface is a total nightmare. It constantly throws errors at you without providing any explanation or solution. Using this app is practically impossible—it feels like it was designed with no clear purpose in mind. And here is the most critical part: The moment you start using it, you are instantly charged $20, regardless of whether it actually works for you or not (this bill will hit your account next month). Throw it away. Do not let sellers like us get lost in this sea of useless apps only to lose our hard-earned money. Avoid it at all costs!
We're sorry the experience didn't meet your expectations. For the imports done with Matrixify, the app UI provides a summary of any data errors, and you can also download a detailed Import Results file to review comments, warnings, and errors for every item in the import. This allows you to fix your data directly in the Results file and reimport it. For simple use-cases you can and should use the native Shopify admin Import. Matrixify app resolves various more advanced issues use-cases which are not natively supported in Shopify Admin export/import. Paid charges only occur after a user actively selects a plan and approves the charge through Shopify's billing confirmation. We recommend testing with available free Demo plan before committing to a paid subscription. Using the available free plan would not generate any charges in the store until user manually selects plan and approves the app charge. We would love if you could respond to our support messages so that we can together look into what issues you had with your imports and help you use the app to the fullest.
I've tried to export the product variants. But, it doesn't work.
Hello! Very sorry to hear that, but there is some issue with the data in your store, and so the Shopify API fails with the Internal Server Error when we try to read the data from your store. We have reported this issue to Shopify and are waiting for their response and a solution on their side. Please, work with our Support on solving this, we are in between you and Shopify here - doing whatever we can. Sometimes such issues happen, but in most cases Shopify can solve it by fixing the API issue.
No option to downgrade or cancel
Hello! There is - on the side menu of the app: the "Plans" menu item.
deduction payments for "free" subcriptions
cannot accept xml files. Does not reliably pull files from an ftp server. Very restrictive file name requirements that are not compatible with manufacturer pushed inventory feeds.
A waste of 20$. The app is made terribly for transferring a store. I've bought a plan on this store to export my data. Then, I switched to the new store and installed Matrixify in order to import the previous file. Now, it asks me to subscribe again to import. The app isn't designed to transfer stores. Keep that in mind.
You sure can use the Matrixify app to transfer data between two Shopify stores without paying for a separate subscription in the second store. We offer 1 additional free subscription for every 1 paid subscription. You can link the stores in the app via the Matrixify app Settings > Shop Sponsoring section. There have not been any support tickets or messages from you prior to this review, but our team has now reached out to you to clarify the app pricing and functionality. Please reply to the email ticket and let's resolve the misunderstanding.
Hi! I need help with a billing issue. I installed the Matrixify app on November 2, realized the same day that it didn’t work for my needs, and uninstalled it immediately. I also contacted Support that day to make sure I would not be billed. However, my latest Shopify invoice includes a Matrixify charge — and the invoice even shows the app as “uninstalled.” This is an incorrect app charge for an app that was removed the same day. Can you please escalate this to the Billing Team for a refund of the Matrixify fee and ensure no further app charges occur.
Sorry about your troubles with the app billing. The app charges in the store are automatic by Shopify and not individually controlled by us. The moment you approve the app subscription charge, Shopify will automatically add the app charge to your next Shopify bill and you will be billed for the app once your next Shopify bill comes which might be after you had already uninstalled the app from your store. Our support team replied to your initial email about the refund and asked further details which we needed to check and issue the refund, but did not hear back from you until the review was already left for our app. Once you responded to us with further details we confirmed and issued a refund and explained how Shopify app billing works. Our team has called you and sent multiple emails to further resolve any issues or questions you have about our app, though we have not heard back. Please let us know what other questions you have. Hope to stay in touch and resolve any issues or concerns you still have about our app.
NO funciona favor de reembolsar
Hola! Nuestro equipo de soporte está siempre disponible para ayudarte con cualquier problema o consulta que tengas sobre nuestra aplicación, incluyendo los cargos y sus reembolsos. No hemos recibido ningún intento de comunicación por parte del comerciante. Hemos intentado contactar con la tienda constantemente durante dos semanas por correo electrónico y teléfono, pero no hemos podido comunicarnos con nadie. Por favor, ponte en contacto directamente con nuestro equipo para que podamos ayudarte con cualquier problema que tengas con la aplicación, incluyendo la tramitación de un reembolso: https://matrixify.app/contact-us/ ---- Hello! Our Support team is always here to help with any issues or concerns you have regarding our app, including charges and their refunds. There have not been any support communication attempts from the merchant. We have tried to contact the store constantly for two weeks via Email and Phone, but have not been able to reach anyone. Please contact our team directly to help you with any issues you might have in the app, including processing a refund - https://matrixify.app/contact-us/
Even I selected orders to export, current system doesn’t work well. The app picks all orders, or different orders.
Hello! Please, be so kind to contact our Support via e-mail about this issue. We are checking the Orders export and can confirm that everything in the app works as expected. We would need to know a specific Job ID, which for you didn't work as needed - then we can zoom in and understand what happened. Thank you very much! 🙏 ===================== UPDATE 2025-09-15: ===================== Merchant did contact our support and the issue was that merchant had misunderstood existing app functionality. Based on details that merchant had provided to us we also adjusted the app to fit the specific use-case (to be able to apply Export Filters when changing the Preset, when coming from Admin "Export Items with Matrixify" menu). After we added the requested feature to the app, the merchant no longer responded to our contact attempts to resolve this issue. We would still love to get in touch to clarify if the app now works as you expected and if the issues mentioned in the review are now resolved.
This app will mess up your data. Then when you don't use it/uninstall it they threaten to freeze your Shopify. Can't reach anyone. Take it from a certified data specialist...don't use. UPDATE: I am writing to formally address a serious issue caused by your company with my account, which was frozen despite my attempts to resolve the matter. I was charged $20 for a service I did not use, and the product caused significant data issues. Despite notifying your team of these problems, my account continue to be held hostage until the disputed charge is paid. I request an immediate refund of the $20 and stay away from my account. Failure to address this promptly will result in this review remaining public. I am disappointed by the lack of accountability and urge you to rectify this situation to restore trust.
Hello! Prior to the app store review, our team received one support ticket which did not explain the issues with the app in the store or charges in the store. Our team had replied to that ticket 20 minutes after it was received but we did not hear any response back. Without further context or details we could not know of the scope of the issues with the app charges in your store. After the review was placed we again tried to contact merchant via multiple email addresses we could find linked to the store, from one of which the merchant replied to us to provide more context only on the charges but not what was the actual issue with the app in the store. The app charges in the store are managed by Shopify automatically. The store was not being "held hostage" by our team. Shopify charges the store automatically and if the Shopify bill is not paid the Shopify automatically might froze the store until any outstanding Shopify bills are paid. We as an app developer do not have ability to see or affect these unpaid/pending Shopify bills in your store. Once the app charges were paid we issued refund for them after which we have tried to contact the store multiple times but have not received any responses. Our team is still hopeful to resolve the negative review and help you to correct errors and issues you have in your import file so that you can use the app to the fullest. Please reply to our support emails so we can further assist you with the app and resolve any outstanding issues.
Please stay away form this APP, they have made continuous errors on my website, and although I cancelled the subscription 2 months ago, they are still taking money from my account (over £100). I am speaking with Shopify to help me stop this robbery and fraud.
Matrixify team has not been able to reach the store owner but has contacted the Shopify store developer regarding the issues in the store. The specific issues caused in the store are related to migrating over manually updated data and merchants own source data not exactly matching the merchants requirements for the new store. Our team is in contact with the developer to resolve the said issues and help merchant to clean up and correct their data. The Matrixify app charges in the store are billed by Shopify automatically when the Merchant chooses the paid plan and approves the charge. After the subscription is cancelled, the last charge in the store would be for a charge period while the app subscription was still active. Due to this the bill for the last app charge might come after cancelling the app subscription as it comes together with your next Shopify bill. The app subscription was cancelled on December 24, 2024. Merchant has contacted us regarding refunding of the app charges but has not further replied to our Support team questions regarding the app charges and billing which we needed to ensure that correct charges and bills are refunded for the correct store. Our team has issued refunds for the app charges anyway, but the Merchant has not acknowledged the refunds or our attempts to address the billing issues reported in the review. We feel this review is unjust and therefore is particularly painful for our team. Please reply to our Support team messages regarding the review and app charges in the store. Or feel free to send a new message to [email protected]. Our team will be happy to look more into this and provide further details if needed to resolve the issue reported in the App Store review.
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