Matrixify
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Hello, We'd love to understand what we could do better for you. If you have questions, ran into an issue, or have suggestions for Matrixify, please reach out to us. We've emailed you directly, or you can always contact us at [email protected].
Very effective tool for batch updates. Could be a bit faster and the price is steep but definately easy to use and gets the job done.
Hello, Thank you for the honest feedback, glad the app is working well for your batch updates. Speed is something we're constantly balancing against Shopify's API rate limits, since pushing too hard can trigger throttling which slows jobs down further - but if you share the specific job IDs that felt slow, there may well be optimizations we can suggest in your import or export files. For the app pricing, based on your import volumes you might be able to downgrade to a lower tier plan for the app, if other higher plan features and limits are not needed. We've already emailed you with more detail and would love to dig into both points. Please reply to that email or reach us at [email protected].
I had a simple task of migrating historical orders from one Shopify store to another. I followed the step-by-step instructions they sent me. However, since I used a 3rd party fulfillment service to fulfill the original orders, Matrixify was unable to create the order fulfillments upon importing the orders, which left me with thousands of unfulfilled orders that started to be automatically fulfilled again in the new store by my fulfillment service (nightmare). Nowhere in the documentation was I warned that this was a limitation of their system (the docs have now been updated per my suggestion). My only option was to manually update the fulfillment locations of thousands of old orders and fulfill them manually. Otherwise, it seems to be a good app and was easy to use.
Thank you for your honest review and sorry for the trouble you had to go through. 🙏 Indeed different systems and integrations in Shopify stores might have different effects on the data imports. Some of which we have listed in our tutorials, but as usually not possible to list all of them. Thank you very much for your suggestions on improving our tutorials, we are sure it will give a great value for other merchants in the future. For large data migrations and imports it is important to check what services and automations you have set up in your store before doing major imports. It helps to test import with a few Orders before going all-in to see and ensure how other such systems might act on the migrated data. We have now also added ability in Matrixify to first move Fulfillment to the Location as per the uploaded file and only then try to fulfill it which should resolve most of similar cases in the future. But indeed we cannot control how other services will act and process any created Order regardless of actions we try to do on it after the creation. Very sorry once again, and thank you so much for bringing this issue up, and being so understanding to resolve this. 🫶
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