Matrixify
Matrixify - Bulk Import Export Update Migrate
Rating
4.9
feedback
718
chart
#45
All reviews
Review RSS Feed
Jan. 29, 2025
I just wanted to take a moment to express how impressed I am with the quality of both your customer service and technical teams! I had completely forgotten about a request I sent a few months ago, which Matrixify was unable to address at the time—but your team didn’t forget! And now, you’ve just informed me that you’ve found a solution to my problem. A big thank you to the entire team for demonstrating such great professionalism.
Happy to be of service, and thank you for appreciating those efforts! 🤗 Matrixify Team
Jan. 23, 2025
If you're looking for a powerful and seamless tool to manage data migration to Shopify, I highly recommend the Matrixify app. Whether you're uploading, migrating, or downloading historical and incremental data, this app is designed to handle it effectively. We used Matrixify to migrate five years' worth of customers and orders data—a challenging task for all parties involved, including us, Shopify, and the Matrixify team. Despite the complexity of issues like API rate limits and record failures, the support provided by Renars and Maris at Matrixify was outstanding. Their diligence, quick response times, and commitment to resolving issues were truly impressive. Once you set up an enterprise plan, Matrixify provides dedicated support through a Slack channel and a point-of-contact to ensure smooth communication and troubleshooting. Overall, Matrixify is a reliable solution for businesses looking to manage complex data migrations to Shopify. Keep up the great work!
We have no words - our team all have wet eyes from the feeling you transmit with your feedback. 🥹 Thank you so much! 🙏 This is a very special review - it will serve back to us as a reminder who we are, especially in most challening projects and moments. 🫶 Maris Founder & Engineer
Jan. 23, 2025
This app is a highly stable and feature-rich data manipulation tool. The skilled support team is responsive and accurate in addressing various issues. I can confidently say that this app and team are indispensable for Shopify development.
Thank you, thank you for your amazing review! You made our week! 🙌 Cheers from our whole team! 👏
Jan. 20, 2025
Excellent app! Importing inventory is a breeze. Been using this app for almost 1.5 years and cannot imagine our life without it. Default Shopify inventory export/import is a pain! Thank you for solving this problem, Matrixify! Cepuri nost tautiešiem!
Oh, wow - liels paldies, šis ir kolosāls hug mūsu komandai! Thank you so much! 🇱🇻 Māris
Jan. 14, 2025
it works fine but a bit expensive for a monthly fee
Thank you for your Matrixify app review and sharing your experience. We aim to keep the app prices affordable, including not changing our plan Pricing for many years now. But we do understand that, depending on your import/export needs you might need a more expensive plan. Here are a few tricks and notes to keep in mind helping you to keep the costs lower: -The plan limits are for each import/export separately, there are not monthly, daily or weekly limits for our app -You can use Filters in your export jobs to not export all items from the store but only those matching the filters. -For usage in multiple stores, we offer 1 additional free subscription per every 1 paid subscription. For example, to migrate data between 2 Shopify stores, you only need to take paid app subscription in one store. The other store can be activated to the same plan for free by linking it in the paid stores Matrixify Settings. Our Support team has tried to reach you to look more into the app charges in the store, requirements you have and how we could further assist your specific use-case. Please contact us so that we can look more into this and better document your specific use-case for future developments.
Jan. 8, 2025
Please stay away form this APP, they have made continuous errors on my website, and although I cancelled the subscription 2 months ago, they are still taking money from my account (over £100). I am speaking with Shopify to help me stop this robbery and fraud.
Matrixify team has not been able to reach the store owner but has contacted the Shopify store developer regarding the issues in the store. The specific issues caused in the store are related to migrating over manually updated data and merchants own source data not exactly matching the merchants requirements for the new store. Our team is in contact with the developer to resolve the said issues and help merchant to clean up and correct their data. The Matrixify app charges in the store are billed by Shopify automatically when the Merchant chooses the paid plan and approves the charge. After the subscription is cancelled, the last charge in the store would be for a charge period while the app subscription was still active. Due to this the bill for the last app charge might come after cancelling the app subscription as it comes together with your next Shopify bill. The app subscription was cancelled on December 24, 2024. Merchant has contacted us regarding refunding of the app charges but has not further replied to our Support team questions regarding the app charges and billing which we needed to ensure that correct charges and bills are refunded for the correct store. Our team has issued refunds for the app charges anyway, but the Merchant has not acknowledged the refunds or our attempts to address the billing issues reported in the review. We feel this review is unjust and therefore is particularly painful for our team. Please reply to our Support team messages regarding the review and app charges in the store. Or feel free to send a new message to [email protected]. Our team will be happy to look more into this and provide further details if needed to resolve the issue reported in the App Store review.
Jan. 5, 2025
Amazing tool, couldn't operate my business without it. We have a store with over 5k items and love the ease of use.
Amazing review, thank you so much from our whole team! 🤝
Dec. 23, 2024
Worked seamlessly and support was very helpful. Would recommend for any bulk import/export needs.
Thank you so much for your heart-warming review! And Merry Christmas from our whole team! 🎄
Dec. 23, 2024
I had 1,500 old orders to import from a Wordpress ecommerce site. The Matrixify app did an excellent job and now all of my old orders are in my Shopify site. It wasn't easy, though. VERY steep learning curve to get my data formatted in a spreadsheet correctly. But when I had a question, the staff responded immediately and helpfully. So overall it's a really great app but it's mighty complex for the average user.
Thank you very much for the positive review. Orders migrations can be quite complex as they can contain a lot of small details, each of which need to have a specific structure and place in the import file. For this reason, we have developed the app to migrate Orders directly from the most popular WordPress plugin WooCommerce. With this developed process the bulk of work to put WordPress Orders data into our template structure is done by the app automatically - https://matrixify.app/tutorials/migrate-store-from-wordpress-woocommerce-to-shopify/ Our Support team has reached out to you directly to better understand what plugin/system you were migrating from, understand your struggles and document your specific use-case for future developments. Thank you for helping us grow the Matrixify app and for writing such detailed and helpful review for our app.
Dec. 11, 2024
The documentation for Matrixify is incredibly thorough! I was able to successfully migrate my Woocommerce products, customers, and orders to my new Shopify shop. I did have a few questions in the beginning, just to double-check that I understood everything correctly, and customer service response was prompt and helpful.
Thank you so much for your effort to read our documentation, and to be so attentive to details in doing your migration. Also, a big hug from our whole team for your amazing review. 🤗
Dec. 2, 2024
good documentation, flexible, and powerful! quick and helpful support.
Using app
Over 4 years
Total reviews
5
Average rating
4.2
Thank you so much for your positive review - our whole team really appreciates that. 🙏
Nov. 29, 2024
Useless app, also the support not responding for days
Thank you for raising your concern regarding the Matrixify app. Our reply here is around one day late as it takes around a day or two until Shopify approves and publishes app store reviews, which is when we first see it. From our Support system we can see that both your email ticket and in-app feedback was replied to on the same day within few hours since receiving them. Please check your mailbox spam and other folders for our replies from mailto:[email protected]. Our team is quite shocked to receive such a negative feedback seeing that our support have replied to your messages and hope that we can resolve the issue. As it is suspected that email is an issue here, we recommend joining our Slack workspace where you can also contact our support directly - https://matrixify.app/contact-us/. We are sure that this is just a misunderstanding and are looking forward to get in touch with you so that you can use the app to the fullest. Matrixify Support
Nov. 21, 2024
Very good application
Very huge thank you for your lovely review... 🫶 Maris
Nov. 21, 2024
Saves a lot of time! Moving from BigCommerce to Shopify was initially daunting, and I was skeptical about paying for a subscription for what seemed like just importing and exporting CSV files. However, the service proved to be well worth it. It streamlined the entire process, saving hours of manual work and ensuring everything was transferred accurately. Highly recommend for anyone switching platforms!
Wow, thank you so much for your amazing and blazing review. You made our week! 🙏 Maris
Nov. 17, 2024
works very well
Thank you, really, for your nice review! 🙇♂️
Nov. 10, 2024
Perfect import/export. Easy to use and super nice interface.
Perfect review - thank you so much from our whole team! 🙏 Maris Founding Engineer
Nov. 7, 2024
The app works well and the team provides absolutely great support.
OMG - thank you for this super great review of yours! 🫶 Maris Founding Engineer
Nov. 4, 2024
A app em si funciona bem se souberes mexer com codigo ou tiveres o mínimo de conhecimento desta área. Penso que podiam ser mais ativos e ajudar nas dúvidas dos clientes como outras app fazem em vez. No entanto, resolveram o meu problema no final. Obrigada.
Oct. 23, 2024
Love it! An absolutely essential app if you are migrating from another platform or if you have a large database of products.
Love you back! Thank you so much for your great review, and for trusting Matrixify with your large migration! 🫶