All reviews

Rating Breakdown

  • 5
    93% (93 ratings)
  • 4
    4% (4 ratings)
  • 3
    2% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 10, 2025

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi DPD packaging! Thanks for your review, it really means a lot to the team! 🥳

5 / 5 Share

Feb. 21, 2025

Great app. Great support.

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 16, 2025

ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2025

Best exchange app ever

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2025

The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Using app

About 2 months

Total reviews

9

Average rating

4.1

Developer Reply

Amazing review! Thank you so much, and we're always here if you need anything :) PS- Yes, the app will keep getting better! Thanks a lot, Adrien & the team

5 / 5 Share

Nov. 19, 2024

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Shayna wow, thank you so much for the glowing review! Always a pleasure to help :) Talk soon, Adrien

5 / 5 Share

Nov. 7, 2024

Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2024

AMAZING APP EVER!!! Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much Berat! Please let me know if you need more help I'll be more than happy to contribute :) Adrien

5 / 5 Share

Oct. 16, 2024

works great

Using app

Over 8 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 11, 2024

App recently installed, not used yet. Easy to install and excellent customer service! Adrien is very approachable and offers immediate solutions. If they don't exist for your needs yet, he thinks along with you and tries to get it sorted as soon as possible. For now, really great and highly recommended!

Store

NewOn

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much Dragana, I trust that by now you have had time to use and enjoy the app! It's been a pleasure improving the app for you, Talk soon, Adrien

5 / 5 Share

Oct. 8, 2024

I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!

Store

Se-Luna

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you *so much*! Your words mean the world to me :) Always here if you need help, Adrien

5 / 5 Share

Oct. 1, 2024

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 30, 2024

Their customer service is great and caters to each store's needs. What a cool app.

Store

My Store

Using app

23 days

5 / 5 Share

Sept. 12, 2024

We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂 It was a pleasure showing you the app, Let me know if I can make your life easier with anything else! Adrien

5 / 5 Share

Aug. 30, 2024

I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.

Store

Q30

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Christian, Thank you so much for your kind words :) Adrien

5 / 5 Share

Aug. 30, 2024

Great customer service, thank you so much for helping!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

It's our pleasure! Thank you for your trust :) Adrien & the team

5 / 5 Share

Aug. 30, 2024

An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ingrid, Thank you for your kind words! Please get in touch again if you need help or have a feature request. Talk soon, Adrien

5 / 5 Share

Aug. 28, 2024

Great product and the team is easy to work with! Their customer service from this company should be the industry standard. Great job!

Using app

25 days

Total reviews

2

Average rating

5.0

Developer Reply

So high praise, thank you so much! We're always available if you need anything else :)

5 / 5 Share

Aug. 26, 2024

simple and smooth

Using app

Over 7 years

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad you appreciate our app! One message away if you need help with anything :)