ExchangeIt Returns & Exchange
Exchange It - The Shopify Returns Manager
Rating
5.0
feedback
100
chart
#1,400
All reviews
Rating Breakdown
Review RSS Feed
Feb. 10, 2025
Hi DPD packaging! Thanks for your review, it really means a lot to the team! 🥳
Jan. 16, 2025
ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!
Jan. 4, 2025
The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!
Nov. 20, 2024
This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !
Amazing review! Thank you so much, and we're always here if you need anything :) PS- Yes, the app will keep getting better! Thanks a lot, Adrien & the team
Nov. 19, 2024
Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.
Shayna wow, thank you so much for the glowing review! Always a pleasure to help :) Talk soon, Adrien
Nov. 7, 2024
Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.
Oct. 24, 2024
AMAZING APP EVER!!! Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.
Thank you so much Berat! Please let me know if you need more help I'll be more than happy to contribute :) Adrien
Oct. 11, 2024
App recently installed, not used yet. Easy to install and excellent customer service! Adrien is very approachable and offers immediate solutions. If they don't exist for your needs yet, he thinks along with you and tries to get it sorted as soon as possible. For now, really great and highly recommended!
Thank you very much Dragana, I trust that by now you have had time to use and enjoy the app! It's been a pleasure improving the app for you, Talk soon, Adrien
Oct. 8, 2024
I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!
Thank you *so much*! Your words mean the world to me :) Always here if you need help, Adrien
Oct. 1, 2024
Sept. 30, 2024
Their customer service is great and caters to each store's needs. What a cool app.
Store
My Store
Using app
23 days
Sept. 12, 2024
We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.
Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂 It was a pleasure showing you the app, Let me know if I can make your life easier with anything else! Adrien
Aug. 30, 2024
I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.
Hi Christian, Thank you so much for your kind words :) Adrien
Aug. 30, 2024
Great customer service, thank you so much for helping!
It's our pleasure! Thank you for your trust :) Adrien & the team
Aug. 30, 2024
An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.
Hi Ingrid, Thank you for your kind words! Please get in touch again if you need help or have a feature request. Talk soon, Adrien
Aug. 28, 2024
Great product and the team is easy to work with! Their customer service from this company should be the industry standard. Great job!
So high praise, thank you so much! We're always available if you need anything else :)
Aug. 26, 2024
simple and smooth
We're so glad you appreciate our app! One message away if you need help with anything :)