ExchangeIt Returns & Exchange
Exchange It - The Shopify Returns Manager
Rating
4.9
feedback
88
chart
#3,131
All reviews
Review RSS Feed
Nov. 10, 2025
Hi LOWF team! Thanks for your review, it really means a lot to us! 🥳
June 12, 2025
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
Hi - thanks for trying our app for a few days, we're sorry the UI customization you were looking for wasn't readily available and was going to take us until the next dev cycle to get out. Keep us in mind for your future needs.
April 17, 2025
We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!
Feb. 10, 2025
Hi DPD packaging! Thanks for your review, it really means a lot to the team! 🥳
Jan. 16, 2025
ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!
Jan. 4, 2025
The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!
Nov. 20, 2024
This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !
Amazing review! Thank you so much, and we're always here if you need anything :) PS- Yes, the app will keep getting better! Thanks a lot, Adrien & the team
Nov. 19, 2024
Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.
Shayna wow, thank you so much for the glowing review! Always a pleasure to help :) Talk soon, Adrien
Oct. 24, 2024
AMAZING APP EVER!!! Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.
Thank you so much Berat! Please let me know if you need more help I'll be more than happy to contribute :) Adrien
Oct. 8, 2024
I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!
Thank you *so much*! Your words mean the world to me :) Always here if you need help, Adrien
Sept. 12, 2024
We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.
Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂 It was a pleasure showing you the app, Let me know if I can make your life easier with anything else! Adrien
Aug. 30, 2024
I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.
Hi Christian, Thank you so much for your kind words :) Adrien
Aug. 30, 2024
An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.
Hi Ingrid, Thank you for your kind words! Please get in touch again if you need help or have a feature request. Talk soon, Adrien
Aug. 26, 2024
simple and smooth
We're so glad you appreciate our app! One message away if you need help with anything :)
Aug. 22, 2024
Their customer service is excellent and catered to each store's needs. Love his app!
Hi, thank you so much for your kind words! If you every need help from us, just click the Support button and we'll be right there :) Adrien & the team
July 30, 2024
We have been using this app for more than 2 years with no issues, it's very simple to use and meets our needs. The customer support and Product Development team is amazing and attentive to help us achieve our goals.
Hey Sabina, thank you so much for your review, so kind! It was really nice doing work for you and I'm so glad you like our app and our support 🙏🙏🙏 Adrien & the team
July 30, 2024
Great app from what we have seen so far, makes the returns experience much easier for the customer.
Thank you so much for your kind words :) We're always here if you need help with anything else! Adrien & the team