Exemptify
EU VAT ID validation
Rating
4.1
feedback
49
chart
#1,574
All reviews
Rating Breakdown
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May 24, 2024
The app requires a Shopify VAT include/exclude setting which makes it impossible to define the same VAT inclusive prices for B2C customers in all countries. Support by Exemptify feels patronising as the guy blames the customer to be ignorant in stead of admitting that Exemptify lacks this functionality. The required functionality is easily available in the Woocommerce EU VAT plugin, which indicates we don’t ask a silly or impossible question. The app might be ok for B2B only companies. A combination of B2B and B2C customers doesn’t offer basic functionality which took us a long time to hear from Exemptify.
This merchant does not understand, that the Shopiy tax inclusion setting has to be activated, otherwise Shopify will never deduct taxes - regardless of tax-exemption or location of the customer. There is nothing we can do about that.
April 17, 2024
Selten bekommt man so einen Top Service! Derr Herr T.H. ist beeindruckend!
Nov. 28, 2023
Getting the app to function correctly has posed some challenges. The VAT was accurately deducted from the prices, but unfortunately, it was added back in the final step of the payment process. Currently, it seems to be working (after assistance from customer service), though it doesn't appear very stable. Unfortunately, we have been unable to determine the source of the error.
Sept. 25, 2023
Works perfectly and helps us manage VATID within the EU. Easy installation and configuration. The support is great as well if you ever have questions. Highly recommend!
Nov. 27, 2022
Perfect app for us and great customer support! Very easy to install and working great. We have been using this app for few years.
Aug. 11, 2022
It's ok if you only do VAT deduction and your sales strategy is ok with having different total price for every EU member state. So, If you run EU wide advertising (for example finalprice on product X is 19.99 across EU states) then this app will not work as it will require the shopify option "calculate tyxes based on customer location" to be enabled. And that makes it impossible to have the same price with VAT, as it will always be calculated based on the price without your store's location VAT and then VAT will be added on top for every market in OSS system. So 19.99 will be 21.30 or 17.56 in some coutnries... After reply from support this is not a feature they'd care about.
Unfortunately merchant doesn't understand the Shopify tax system and chose to vent his frustration on our app. Second time they installed Exemptify, apparently after looking for an app that can do what can't be done.
June 10, 2022
Been using this app for a while now and despite a few hiccups in my configurations its now working great! We had a small issue at the cart page recently due to a recent shopify update and the support team replied to my query within 10 minutes and within 30 minutes they connected as a collaborator and the issue was resolved, excellent support service thank you.
April 6, 2022
App is working fine as long as all your customers are subscribed into VIES. If some of them are not, they can't proceed with their purchase which I believe is a strong limitation. They should just go ahead with VAT included, as simple as that
Hi the app description clearly says it validates VIES VAT IDs. Not sure why you installed Exemptify?
Oct. 27, 2021
We have used Exemptify since migrating to Shopify & it has been great for our needs. Recently, we had an issue caused by coding added by a developer so I contacted the app developer for help. Thorsten was so helpful, responded very quickly & resolved the issue for us.
July 29, 2021
Incredible good app for those who want to be setup for sales in Europe and Export. Easey to install, easy to setup pf VAT taxes and direct assitance if necessary. I gif it 5 stars!!!
July 1, 2021
App is easy to configure and works great, also with the new EU tax regulations starting July 2021. The fastest and most uncomplicated support so far. Thank you.
June 10, 2021
Mit dieser App haben wir endlich eine Lösung gefunden, die technisch auch funktioniert. Kein Problem in Verbindung mit Bruttopreisen und funktioniert in Verbindung mit der App easybill, die wir für die Fakturierung verwenden. Neben dem steuerfreien Einkauf sind auch Rabatte möglich. Neben der Angabe der Bruttopreise, die wir für die Endkunden benötigen, ist parallel die Angabe der Nettopreise möglich, was für unser B2B Kunden perfekt ist. Der Support ist außerordentlich kompetent, schnell und lösungsorientiert.
April 15, 2021
5 stars because of the excellent support! The app works very well and does its job. I had troubles with importing the customers VAT to our invoice system, but Exemptify Support respondend fast and helped with all issues!
Feb. 2, 2021
This app works very well with the right settings! Furthermore, the support is available to answer any questions!
Jan. 26, 2021
The app is decent I had some sales with VAT Registered customers, everything went smooth there is only 1 drawback once customers put their VAT ID prices do not instantly change only on the check out page before they make the actual payment which might be a bit confusing for the customers that they are not getting a VAT exemption.
Nov. 12, 2020
They are amazing! The app it self is great, customers services are the best I have ever worked with shopify. I wish these guys the best!
Nov. 8, 2020
The app and customer service is first-rate. Thorsten is knowledgeable and always responded quickly to my emails. While his answers may be short - he is professional and over the years he has proven to be the most reliable person I've dealt with on the Shopify platform. 10 stars.
July 20, 2020
Concept of the app is great but unfortunately prices in Shopify must be net of VAT. If this had an option to deduct VAT from the price rather than only add VAT then it would have been fantastic. If you are in the EU and your prices are already net then this is great.
Hi, I understand that the requirement of having net prices is inconvenient for some merchants. However, there is nothing I can do about that as Shopify itself cannot deduct taxes if the prices already contain them.
July 1, 2020
Hi! The App works fine at the Shop but how can I connect Products to facebook Shop by showing the Price incl. the Tax? Thanks for help!