Experiences: Events & Tickets

Thank you for the opportunity to clarify what the Experiences app does. In short, it does much more than just create a customizable booking page: - It sends out customizable confirmation emails and reminders to customers so they show up for the day/time they reserved. - It creates a dashboard of all upcoming events and bookings so you can see who's coming, when, and to what experience. - It allows for pre-paid, free, and reservation booking types to accommodate different ways of doing business. If not a pre-paid booking type, it skips the Shopify checkout step because no upfront payment is required. - Our app has a Shopify POS app to check-in/check-out customers and to create new bookings using your iPad. - Instead of having to use a third-party booking app with a different customer record, the Experiences app combines all your customer's purchases into one record so you get an accurate lifetime story of all their interactions with you. - It has a (growing) API that allows for further customizations. - And more... Shopify, like most other eCommerce systems, doesn't have a built-in appt/booking tool. If you're like one of our successful merchant customers who both sell experiences and other merchandise, our app is super helpful in selling both product goods and time-based offerings. I'm sorry you didn't have a chance to explore all the features we provide and we wish you well in finding a booking tool that seamlessly integrates with your store and meets your needs.

We are very sorry you had a bad experience. We reached out to you twice and you viewed our replies both times. A follow-up from us to you was left unanswered, perhaps it got lost in your email. One of our replies was assigned to a team member who was looking into your account and we regretfully failed to inform you of the fix we were making with your theme. If you'd like to give us another chance to make the app work for you, please contact us at [email protected] and we'll publish the fix that was necessary for your particular theme. If not, good luck and we're sorry for your negative experience.

Yep, our "improvements" broke some critical stuff on the app. We have been working around the clock and are happy to say all the issues you've complained about have been addressed and are going live soon. I'm sorry the app is not sufficient for your needs and we wish you well. I would encourage others to not heed our friend's advice to stay away from Shopify for event-based business. Although apps like ours are still relatively young to the platform, I can guarantee you that the combination of apps like ours and Shopify's fantastic retail solution is going to be transformative for many businesses. Don't be afraid to contact us and ask your questions, we'll be here just like we were with adapt for every single question and frustration they had.

We're sorry that we were unable to deliver the specific features you were looking for in a satisfactory timeline. Software being what it is, it has taken a lot more time to deliver a solid feature release. We're sorry that you felt like we strung you along, however, our correspondence shows that we were very courteous but weren't able to give you free months while you were proving your business model. We'd love to have you back in the future but hope you thrive regardless of the tools you use. Good luck out there!

Thanks for you review! We're super stoked to have you as a customer and love what you're doing for the glassblowing community in beautify Revelstoke, BC. BTW, we are going to be adding the ability to remove the "how many people" language sooner than later.

Thank you for your review. We plan to add multi-day bookings sooner than later. It's at the top of our roadmap. We'll let you know when we have that done and we hope to see you using our app again soon!