All reviews

Rating Breakdown

  • 5
    101% (408 ratings)
  • 4
    3% (14 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (8 ratings)
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5 / 5 Share

July 19, 2023

Brilliant as always..... Top shelf service every time......Very easy to use!! Keep up the good work!

Using app

4 months

Total reviews

1

Average rating

5.0

4 / 5 Share

July 19, 2023

The staff are very professional and they helped me move all my items without any damages.I have been working with (company) 3+ years now. They are really wonderful. Great service & rates.

Using app

About 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

July 19, 2023

Great service and supportive staff. Prince is available anytime for support, Satisfied with the service quality and also they deliver the desired results.

Using app

5 months

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 22, 2023

The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation. Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, they don't answer calls or messages. It seems like they only care about hitting their targets and not about helping customers. It's just bad service after a while. They need to do better.

Using app

5 months

Total reviews

2

Average rating

3.0

5 / 5 Share

July 19, 2023

The Shipway Panel is use friendly. 1. Prettly simple design & use-case, covers most of the Logistics Needs. 2. Reports and analysis helps for understanding of your progress. 3. Might face glitches sometimes (but that is resolved by team in no-time) 4. Team is Prompt in response & supportive. (delivery escalations take some Turn Around time) 5. KAM support is a big help. 6. Panel can improve in real-time responses

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 4, 2023

extremely bad service have been asking them to complete the account setup so that we can start shipping but no one responds. At the end tired of following up and deleting the app. Not happy with the customer support , they are not prompt about the commitments and don't care about what customer wants to do with the app.

Using app

4 days

Total reviews

3

Average rating

3.3

5 / 5 Share

May 30, 2023

The overall panel is really easy to use. Far better than the others in the market. The team is also quite supportive as well. However the logistic services need to be improved a lot. The KAM support is close to zero if you don't have much orders yet. Hope this improves in future.

Store

Case It

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2023

End to end shipping solution. Extremely Happy with the service and support received from Shipway team. I can hands down say its way better than shiprocket. A big Thanks to Mr Azeem for onboarding us and resolving all our queries in quick time.

Using app

11 months

Total reviews

3

Average rating

4.3

5 / 5 Share

March 29, 2023

I love shipway service; the customer team is perfect and resolves queries quickly. Thank you, Prince and Nikhel for helping.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

The customer support team was incredibly helpful, and order processing has become quite smooth. Great app!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2023

The customer support team was incredibly helpful, and order processing has become quite smooth. Great app!

Store

TONOTO

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

Best app in the market. We have tried all other app but cannot beat this in everything like rates, service, etc. We have 2 ecommerce website & using this for both the website.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2023

The Shipway order panel is super easy to use, and the customer team is friendly and resolves queries efficiently. Thank you Prince for helping us out.

Store

Skyzi

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 10, 2023

Great service with good customer support, any eCommerce platform doesn't ask more than this and Shipway is very adequate to fulfill them both. customer support is also very helpful to resolve escalations

Store

ALANNA

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 9, 2023

We have been using Shipway app for the past 6-7 months. Reliable and quick response customer support and reasonable prices. Would advise and recommend this app before any other giant.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2023

I am Using Shipway since last 3 month, amazing experience. Team is very supportive, provide quick solutions.

Store

Mellow

Using app

2 months

Total reviews

12

Average rating

5.0

5 / 5 Share

March 9, 2023

It a nice app. vey useful for small business ! loving it and using it from last 6 months no issues at all

Using app

10 months

Total reviews

7

Average rating

3.9

4 / 5 Share

March 9, 2023

Helping hand for my small business! In spite of technical glitches, it ensures for timely delivery!!

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 17, 2022

All of the customer support team are very supportive throughout the integration process. They do fast respond to give feedback on my issues and are always straight to the point with the solutions. They helped me very well. Thank you

Store

Yuhuman

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

It a nice app. vey useful for small business ! loving it and using it from last 6 months no issues at all

Using app

About 1 year

Total reviews

2

Average rating

5.0