Shipway: Logistics Aggregation

There is no proper customer service and even they dont respond for your emails i tried raising multiple tickets no one would respond dont trust this company

Very Poor App..I have installed the app 5 days back. It asks to sign up, after entering all information, it says Error Please Accept terms and conditions and surprisingly there is no terms and conditions to accept. No way to reach them out too.

Customer support is very immature & they do not seem to even have a proper team in place. Highly disappointing technical support !

It's been more than 6 months we are using Shipway. I won't say it's seamless, but the customer support is truly commendable. I would especially like to highlight the name of our KAM, Harsh — he's always available when it's urgent, even beyond working hours. His responsiveness and problem-solving attitude have made a significant difference to our operations. Having a dependable POC like him really builds trust in the service.

Very seamless tech driven company . Easy to work and analyze the insights of business logistics . Great CRM and Tech Support Naveen our KAM has been outstanding . Harsh has been exceptional in tech support

Read this before you finalize to install Shipway after reading the positive feedbacks here. I have been using their service since a year now. First few months were so great and upon asked I left a 5 star review for them. But today my thoughts are completely different. Once you start using their platform the charges for couriers increase without any notice. They even stop showing couriers that are affordable and you have to choose the high price couriers. Also, once you face any issue their whole team seems to vanish and they keep on changing managers and least they care to reply for weeks. My 2 issues are still unresolved for the past 4 months and they take weeks to even reply to simplest queries. I even tried to raise my issues in the Google meet sessions but they simply ignore. If you are just starting your business - DO NOT GET INTO THE TRAP OF SHIPWAY.

Hi, Have been using this for 6 months now and experience has been good overall.

i was using their service form 3-4 months in starting the POC they gave me was so good in his work he immediately take actions on any issue i faced he done that ASAP but in Dec they assigned me a new POC that poc was so lazy in his work he didn't even pick my calls and whenever he picks he just says yes sir i will do but didn't escalates my problems. they have hold my payment from 26dec and they just kept postponed the date as the day comes of payment i have called many times my POC he said to write a mail i did that but nothing happened whenever i calls him he just says sir i have already told my seniors to do resolve it and it's been a month more then that they didn't gave my payment. I'm a student i need my money

SHipway has been a boon for our D2C business model. Seamless portal, timely service and best part is the POC .. Chetna she is always there to take our queries and resolve them on time basis. Highly recommend Shipway for all D2C brands.... logistics well handled by them, is peaceful sleep for us.

good support team of shipway team (chetna helped me a lot in rectifying issues)

We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities. A special thanks to Pooja Chetna , our point of contact, who has been exceptionally polite and helpful.

We've been using Shipway as our courier partner, and the experience has been excellent! Their customer support is extremely helpful, especially Chetna, who has been incredibly supportive and responsive. Tracking updates are timely, deliveries are efficient, and any issues are resolved quickly. Highly recommended for businesses looking for a reliable and customer-friendly logistics partner!

They don't take responsibility for ensuring delivery of orders let alone in time. Experienced so many losses due to their ill-managed systems. They asked us to raise tickets since they can't respond on call, since they are always "busy in meetings". Tickets don't get any resolutions, and are often closed without so much as a response from the support team. POC's don't respond. They say you won't get attention until your order volume is high. How exactly will our order volume increase if they keep messing up the deliveries? Even the tracking details often contain misinformation like 'Shipper Not Available for Pick-Up', which is outrageous and alarming, when no pick-ups were assigned. Our company's reputation is at stake if we continue with them. Extremely disappointed at the onset, will definitely not continue with them once our funding comes through and our order volume increases.

Shipway has been a game-changer for our order management process! The platform is incredibly user-friendly, and the real-time tracking updates have significantly improved our customer satisfaction. It seamlessly integrates with our operations, saving us time and effort. Highly recommend it to businesses looking for efficient and hassle-free order management solutions

I am using shipway for last month and their service is very good and KAM support is also good my Key account manager Hritik is very supportive . Overall Good support

Using shipway for last someday and their service is very good and our KAM hritik is very supportive .

We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities. A special mention goes to Shivam Sharma, our point of contact, who has been exceptionally polite and helpful throughout. In my experience, this is a must-have shipping app for any small or medium D2C brand in India.

Shipway has been a fantastic addition to our toolkit! The customer service team is responsive and reliable, always ready to assist with any inquiries. The app is flexible and open to feature additions, making it ideal for starter brands looking for a tailored solution. It's also easy to integrate and streamline order processing, helping us deliver a smooth experience for our customers. Highly recommended for brands starting out!

Fantastic service from this logistics platform! Kajal was incredibly efficient and helpful, ensuring timely and smooth delivery. Highly recommended!

they can't fix a easy invoice GST issue, you should think before downloading.