Shipway All in One Shipping
Best eCommerce Shipping Solution in India
Rating
4.6
feedback
412
chart
#661
All reviews
Rating Breakdown
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March 10, 2023
Great service with good customer support, any eCommerce platform doesn't ask more than this and Shipway is very adequate to fulfill them both. customer support is also very helpful to resolve escalations
March 9, 2023
We have been using Shipway app for the past 6-7 months. Reliable and quick response customer support and reasonable prices. Would advise and recommend this app before any other giant.
March 9, 2023
I am Using Shipway since last 3 month, amazing experience. Team is very supportive, provide quick solutions.
March 9, 2023
It a nice app. vey useful for small business ! loving it and using it from last 6 months no issues at all
March 9, 2023
Helping hand for my small business! In spite of technical glitches, it ensures for timely delivery!!
Nov. 17, 2022
All of the customer support team are very supportive throughout the integration process. They do fast respond to give feedback on my issues and are always straight to the point with the solutions. They helped me very well. Thank you
Oct. 18, 2022
It a nice app. vey useful for small business ! loving it and using it from last 6 months no issues at all
July 29, 2022
Helps streamline our Return process and has excellent support. Should not look at any other apps. Thank You.
July 29, 2022
We are Using Shipway for the last 1 month, Nice experience. The team is very supportive and provides quick solutions.
May 26, 2022
Great app. It was recommended by Kajal Yadav, and she is in touch with our company, Kajal has been very helpful and consistently helping us to achieve our goals with shipway. Great work team.
April 29, 2022
This is very good one stop logistic automation. Kajal form support team is great. Currently I am using this app form my 2 store. Really love it.
April 20, 2022
I am Using Shipway since last 3 month, amazing experience. Team is very supportive, provide quick solutions.
Jan. 13, 2022
I have just started to use Shipway automation, erstwhile Ezyslips and must say that I am really excited to be onboard! It kind of covers almost everything an ecommerce merchant (like us) would require to run our business more efficiently! From order processing, to return and exchange module, to notifications, they seem to have covered a lot of ground. A special note of thanks to their wonderful team, Mohit/Kajal for hand-holding me through the entire onboarding process and also for getting us excited about the journey with them! Looking forward to interacting with my account manager, Ankit! Would definitely recommend their service. Thank You!
Jan. 13, 2022
It has been over a month since I am using this app for my order processing and returns and I can already see the difference in the quality of work! The app is great in terms of automations and suits most of my needs. They constantly have new developments and their softwares are up to date. The app has helped reduce manual work tremendously and has improved efficiency. I have been in constant touch with Kajal, Laxmi and the entire team who have been of great help and support right from on boarding till today. Highly satisfied with their services!
Jan. 7, 2022
Great Application for shipping solutions, the service is smooth and straightforward. Great customer support from beginning to end of the process. I would surely recommend others to use this application.
Jan. 4, 2022
Best app in the market. We have tried all other app but cannot beat this in everything like rates, service, etc. We have 2 ecommerce website & using this for both the website.
Nov. 13, 2021
Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.
We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future. Thanks for having patience with us, happy to serve you better. Team Shipway
Oct. 14, 2021
Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.
We apologize for the bad experience you had with us, We are deeply analysing the issue and make you believe that it will not happen again in future. Thanks for having patience with us, happy to serve you better. Team Shipway
Sept. 10, 2021
We use this App and find it very useful and as per it's name the automation is there in every step and integration. Very easy to use and all the plugins / integrations are readily available. The support team is giving us 24*7 support from the day one.