All reviews

Rating Breakdown

  • 5
    94% (381 ratings)
  • 4
    3% (14 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (9 ratings)
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5 / 5 Share

Oct. 18, 2022

It a nice app. vey useful for small business ! loving it and using it from last 6 months no issues at all

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 29, 2022

Helps streamline our Return process and has excellent support. Should not look at any other apps. Thank You.

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 29, 2022

We are Using Shipway for the last 1 month, Nice experience. The team is very supportive and provides quick solutions.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 26, 2022

Great app. It was recommended by Kajal Yadav, and she is in touch with our company, Kajal has been very helpful and consistently helping us to achieve our goals with shipway. Great work team.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 29, 2022

This is very good one stop logistic automation. Kajal form support team is great. Currently I am using this app form my 2 store. Really love it.

Using app

29 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2022

I am Using Shipway since last 3 month, amazing experience. Team is very supportive, provide quick solutions.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

I have just started to use Shipway automation, erstwhile Ezyslips and must say that I am really excited to be onboard! It kind of covers almost everything an ecommerce merchant (like us) would require to run our business more efficiently! From order processing, to return and exchange module, to notifications, they seem to have covered a lot of ground. A special note of thanks to their wonderful team, Mohit/Kajal for hand-holding me through the entire onboarding process and also for getting us excited about the journey with them! Looking forward to interacting with my account manager, Ankit! Would definitely recommend their service. Thank You!

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

It has been over a month since I am using this app for my order processing and returns and I can already see the difference in the quality of work! The app is great in terms of automations and suits most of my needs. They constantly have new developments and their softwares are up to date. The app has helped reduce manual work tremendously and has improved efficiency. I have been in constant touch with Kajal, Laxmi and the entire team who have been of great help and support right from on boarding till today. Highly satisfied with their services!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 7, 2022

Great Application for shipping solutions, the service is smooth and straightforward. Great customer support from beginning to end of the process. I would surely recommend others to use this application.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 4, 2022

Best app in the market. We have tried all other app but cannot beat this in everything like rates, service, etc. We have 2 ecommerce website & using this for both the website.

Using app

9 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 13, 2021

Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

Using app

4 months

Total reviews

5

Average rating

4.2

Developer Reply

We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future. Thanks for having patience with us, happy to serve you better. Team Shipway

1 / 5 Share

Oct. 14, 2021

Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

We apologize for the bad experience you had with us, We are deeply analysing the issue and make you believe that it will not happen again in future. Thanks for having patience with us, happy to serve you better. Team Shipway

5 / 5 Share

Sept. 10, 2021

We use this App and find it very useful and as per it's name the automation is there in every step and integration. Very easy to use and all the plugins / integrations are readily available. The support team is giving us 24*7 support from the day one.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 23, 2021

BEST APP FOR HEADACHE FREE SHIPPING I DEFINITELY RECOMMENDING THE APP THEIR TEAM SUPPORT IS ALSO TOP NOTCH...

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 19, 2021

This app helps me to get my return orders back and that's helped me refund or exchange the orders as well!!! Notification at the right time to my customer with tracking details and shipment status is very impressive. Customer support is very good and they reply to me on my all query, highly recommend.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2021

Great app! We shifted our entire operations from Unicommerce to Ezyslips. Its easy to understand and operate. It also has a lot of features that helped us eliminate Thirdwatch (Risk checker for mainly COD) as well. They could have better download options and bulk update options, but overall a great app & great support!

Using app

5 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 13, 2021

We are using it to fulfill our orders and creating shipping labels for last 6 months. We have no issues so far. Customer service is very good. They are constantly improving their panel. We are really happy with their app and service.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 31, 2021

One of the best shipping automation services. This app has made it extremely easy and efficient for me to ship orders in a systematic manner. Incredible customer service - special thanks to Kajal & Rekha for always getting back to us on time and with a solution for everything.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 28, 2021

A very useful, helpful and much needed app for processing the shipments. i am using it since a year and it's nice to provide great customer experience by provding them their order status.......

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2021

Love the automated return option! It was really easy to set up and it looks more credible and legitimate than other formats I've seen being used by other companies. Thanks Team for this feature. I will surely recommended to this to others.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0