O: Chat buttons & Contact Form
Get leads: Facebook Messenger, Chat buttons and Contact Form
Rating
4.9
feedback
269
chart
#372
All reviews
Review RSS Feed
Dec. 7, 2021
Excellent customer service on Live Chat with Joy who helped me get the app installed as I had issues with certain browsers
Hello Finishing Touches Group, We can’t thank you enough for your kind review of your experience with our app and the assistance from Joy - a member of our support team. We are always grateful to customers like you who help us to improve our level of service. If you need our help in any case, we are available here to help you. Wish you a successful business! Kaylee - Omega Team
Dec. 7, 2021
It is very easy to set up and works pretty well on my site. The team members are so kind and they always respond very soon to solve my question. High recommend!
Hi DELOMO, Thank you so much for your review! I am so glad to hear that the app is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know. Best regards, Kaylee - Omega Team
Dec. 7, 2021
Good so far, but Im having problems actually getting this chat to show on my page. It just does not show? how can I enable it?
Hi BhomVu.com, Thank you for taking the time to share this positive rating! Our team already made the chat shown on your page, please help us to check. Our customer support agent also reached out to you if you need any further assistance, feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 7, 2021
The support were really quick response and nice UX for the user. Really good and easy to use that app.
Hi Apolo Stationery Myanmar, Thank you for posting your positive review. At Omega, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our support was provided in a timely manner. We look forward to chatting with you again soon! Kaylee - Omega team
Dec. 2, 2021
Great app, great customer support. I prefer talking one-on-one with my customers so I was interested in switching from a chat bot to a live chat. I tried out this app because it uses Facebook Messenger which almost everyone (including myself) in my target market uses. It seamlessly links with Messenger and Shopify Inbox and makes chatting and following up with customers super easy. The support team offers a variety of contact options and is extremely responsive.
Hi Chonky Bois, We’re so delighted to hear that you chose our app for your store! It’s an honor to be a part of your business, and we hope your experience here made it extra special. We wish you many more years of success and look forward to working with you for many years to come. All the best, Kaylee - Omega Team
Dec. 2, 2021
this app works so well, and with newly added features are just awesome! The CS, Joy is very helpful and responsive. Can't wait for more features coming !!
Hi Mis Claire, Thank you for sharing a review of your recent experience. Our team here at Omega is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. If you need any further assistance with our app, we are here :D Best regards, Kaylee - Omega Team
Nov. 26, 2021
Best support! They reply quick and help you with all kind of cases. Highly recommend it. Just the Facebook FAQ sync is not 100% working, but this seems to be an issue on the Facebook side (not related to the app) :)
Hi BLN PRINT, Thank you for posting your positive review. At Omega, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our support was provided in a timely manner. We look forward to chatting with you again soon! Kaylee - Omega team
Nov. 22, 2021
App works great, great service on the back end. Nice way to chat with customers and ensure conversion.
Hello FOAMIE UK! I can't say thank you enough for your wonderful feedback for our app. We will continue our best effort to make our app the most convenient to use. Please feel free to contact us if you have any questions. Wish you a successful business! Kaylee - Omega Team
Nov. 21, 2021
Perfect for me. I Like the App very mich. Its easy to set up and works with facebook! Good Job Guys!
Hi AUTOPRINTS, We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track! Please feel free to reach out if you have any questions. Thanks again! Kaylee - Omega Team
Nov. 20, 2021
Great app! I love the customizability it offers and ease of use. The user interface makes it very simple and it's a very powerful tool that nay website should offer!
Wow HumrahaGifts! It sounds like you had a great time with our app. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!\ Please contact us if you need any assistance! Best, Kaylee - Omega Team
Nov. 19, 2021
Funziona benissimo, la installo sempre tra le prime app perché è veramente il top! Assistenza eccellente.
Ciao Scriptura Pelletteria, Grazie mille per aver dedicato del tempo a fornire feedback. Siamo così lieti che valuti il nostro servizio come 5 stelle mentre ci sforziamo di fornire proprio questo a tutti i nostri clienti. Sentiti libero di scriverci una linea tramite il canale Live Chat, siamo più che felici di aiutarti! Buona giornata! Kaylee - Omega Team
Nov. 18, 2021
Easy to set up and convenient. Have been looking for an app that will work perfect for my webpage. The previous app that I downloaded did not work perfectly.
Hi Titan Badminton! Thank you for sharing your experience while using our app. We will continue our efforts to continue to meet your requirements and expectations and give you the kind of service you deserve. Please feel free to let us know if you need any further assistance from us! Kaylee - Omega Team
Nov. 5, 2021
4am in the morning, I had an issue. It was tackled and solved within 20 minutes. Excellent customer service!
Hi Athena's by Katie Amero, Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help. All the best, Omega Team
Oct. 29, 2021
Very easy to set up and works great. New cool features coming aswell :) This app makes my day easier, and that is always a nice thing :)
Hi We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app. Best regards! Omega Team
Oct. 27, 2021
Cocochine Coffee Great app and amazing customer service. Have been using this app since the start of the website and I must say I am very happy with it Highly recommend
Hi Cocochine Coffee, Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Omega Team
Oct. 25, 2021
Great app, easy to setup and fantastic customer service. I had an error in the configuration of the facebook page and they helped me to solve the error.
Hi Fajas Colombianas Shop, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! Let us know whenever you have any questions about the app. Best regards! Omega Team
Oct. 20, 2021
This team is very efficient and they responded promptly to questions. I am very grateful to Joy and her colleagues for helping me solve the problem. Recommend to everyone, they are really great! !
Hi Southood, Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Omega Team
Sept. 30, 2021
It serves me well, I will be looking forward to more. The customer service is excellent, free offer thanks
Hi vintage soccer jersey, We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app. Best regards! Omega Team
Sept. 24, 2021
Joy customer service helped me carefully test and set it up step by step, very good Solve the problem, normal use, no slowdown at present
Hi awanfi, We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions. All the best! Omega Team
Sept. 22, 2021
Very helpful and speedy customer service - I had trouble with installation, but was guided through very quickly
Hi Her Hands, Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Omega Team