Omega Messenger, WhatsApp Chat

Hello, Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had. Regarding your comment, as per our check, you have just installed our app today and we still can see the app is still installed in your store. Please contact us via the live chat box in the app or email [email protected] to describe more about the issue so we can support you with this situation. We are terribly sorry again for any inconvenience caused. Best regards, Omega Team

Dear everyone at Sherelynn Boutique, Thank you for taking the time to leave us feedback, First of all, I am so sorry for any inconvenience that may have caused you. I would be grateful if you could give us another to work with you and support your business. Our support agents Malak and Joy have just contacted you via email and WhatsApp to assist you to resolve issues with Facebook Messenger - Live Chat. Could you please check your email to get our support quickly? Our team is willing to help you. Look forward to hearing from you. Thank you for your consideration and understanding. Best regards, Kaylee from Omega team

Hello Jiby Dog Crew Team, Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had. Recently, Facebook has made some changes on their side which have affected a lot of our app loading, our team is still working to deal with those changes and we will keep you posted on this. The conflict between our app and your theme also made the change not successful as we explained to you before and it's fixed. Regarding the error message that pops up, unfortunately, this is also a Facebook issue that happens on some pages, and they do not state clearly the reason behind it. This definitely doesn't sound like the service we try to provide to our customers as we completely understand how frustrating it can be to take the time to complete an app for it to be unsuccessful. We are terribly sorry again for any inconvenience caused. Best regards, Omega Team

Hello there! Thanks for taking your time to let us know about your experience and we are sorry about the delay due to the weekend. Our team has reached you again after receiving your reply from the chat support system. Could you please check again and let us know? It is the customer like you to help us move on and we always want you to be happy with our app. Looking forward to hearing from you back. Best regards, Omega Team

Hello, Thanks for your feedback! I have responded to your email 2 days ago, please check email [email protected] I have checked and see the issue: "Refused to display" from Facebook API. I think the issue due to fb page missing whitelist domain or setup private age, country restrict for manual add whitelist domain: https://developers.facebook.com/docs/messenger-platform/reference/messenger-profile-api/domain-whitelisting/ for setup restrict: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#login Regards, Kien

Hi there, Thanks for taking the time to leave a review for us, I'm sorry to hear that you've been having trouble with our app. Our app auto-detects and displays on your store, so you do not need to add code or script to the theme. Unfortunately, our application only support for Shopify platform, not for others. We do hope to serve you in the near future. Regards, Kaylee

Hi there, Thank you for taking the time to leave a review for us. I'm sorry to hear you weren't happy with our Facebook app. I may know these are auto response settings from your Facebook page, not the settings from the app. Please help us to check it in Facebook's settings. If you need any support, please feel free to let us know. Regards, Kaylee

Hello, Thanks for your feedback! The application can only connect to a single Facebook page to configure, so it depends on the page you are setting up. I have checked and found you are using another fb chat application at the same time. I think there is conflict with facebook sdk on your store. Please contact us again to resolve this issue. Regards, Kien

Hello there, Thanks for your feedback! When accessing Facebook, there is an error message "Sorry, something went wrong. We're working on getting this fixed as soon as we can. Go Back". This is an error due to an overloaded Facebook server or a system error so you just need to wait patiently for a while to get in. We cannot handle this error because it is related to Facebook's API system. Regards, Kien

Thanks for your feedback. The cause may be Facebook page missing whitelist domain or setup private age, country restrict. If you reinstall our app, we can check the issue. And we have feedback when you ask about this problem on the support system of Shopify (ticket 15548696) Kind regards Omega team

Thanks for your feedback. The cause due to Age restriction in Facebook page. This is Facebook's policy: If your Page has age or country restrictions set in Page settings, the customer chat plugin will not render for users who are not logged into their Facebook account when they visit your website. https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#login Kind regards Omega team

Dear Dogsunflower! Thanks for your feedback. I have checked the issue and sent email. The cause due to Age restriction in Facebook page. This is Facebook's policy: If your Page has age or country restrictions set in Page settings, the customer chat plugin will not render for users who are not logged into their Facebook account when they visit your website. https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#login Kind regards Omega team

Hi there, Thanks for your feedback and we are sorry to hear about your bad experience, Even though this case happened for few years ago, but we still would like to raise our concern as we always put our customers on top priority. We are sure that our team has reached you with your case and would like to support you if you reinstalled the app. If you need any assistance from us for our other apps, feel free to contact us. Kind regards, Kaylee