O: Chat buttons & Contact Form

The reviews are overwhelmingly positive. Most merchants praise the app for being easy to set up, simple to use, and effective for improving customer communication through chat and social media integrations. A major strength repeatedly mentioned is the support team: reviewers describe the staff as fast, responsive, patient, friendly, and highly helpful, often resolving issues within minutes and even assisting with custom changes or troubleshooting beyond the app itself. Many users also value the free plan, multi-channel support, and customization options, saying the app helps improve customer service and pre-sales communication. Negative feedback is limited but important. A few users reported technical issues during installation or after upgrades, including problems with themes, missing product images, or the app not working properly. Some reviewers also noted that certain features were missing or incomplete, such as offline messages for Facebook and Instagram, or that the default widget appearance needed customization. In one case, a customer felt support was unhelpful when the app failed to install. Overall, the reviews suggest a strong app with excellent support, but with occasional compatibility and feature-gap concerns.