Omega Messenger, WhatsApp Chat
Facebook Messenger & WhatsApp Chat for Shopify Store
Rating
4.9
feedback
512
chart
#589
All reviews
Rating Breakdown
Review RSS Feed
May 28, 2024
There were some problems when the plug-in was first upgraded, and customer service had been unable to be contacted before. Later, their customer service Lynn took the initiative to contact me. Lynn is a very responsible and excellent customer service. She took the initiative to find me and actively helped me solve my problem. Thank you.
Thank you for sharing your experience! We're sorry to hear about the initial problems, but we're glad Lynn was able to reach out to you and provide excellent customer service. 😊🌟 We appreciate your kind words about Lynn's responsibility and assistance in solving your problem. If you have any more questions or need further assistance with the Omega Messenger, WhatsApp Chat app, feel free to reach out. We're here to help! 📱💬
May 20, 2024
Great customer service, Easy to navigate Thank you to customer service agent Tracy
🌟 Thank you for the fantastic review! 😊 We're thrilled to hear that you found Omega Messenger, WhatsApp Chat app's customer service great and easy to navigate. Tracy is a gem, and we're glad she could assist you. Your satisfaction is our priority! 🚀💬🌟
June 11, 2023
Simple and practical, the customer service response is immediate and patient. Offline messages on fb and ins are not available for the time being, and we look forward to making progress on this point. This would give it a higher rating.
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
Sept. 16, 2022
使用当中碰到，因FB更新导致前端图标消失。Omega定位问题比较快，在线客服很nice，问题跟进很及时。希望下次碰到类似的因为改版导致调用接口的问题，IT能及时排查跟进，并通知商家好提前做应急处理。:)
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
Aug. 29, 2022
the app is great to use. i was trying to use it for fb messenger and it seems to get the work done. Would recommend it especially because the feature which i was looking for - was free and easy to use. the app support team is good and gets work done pretty fast
Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!
May 31, 2022
The application is good and help my customer to reach me out easily and the chat support is really nice and helpful
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
May 5, 2022
Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
April 7, 2022
I just installed it. but was very easy to install and chat assistance was ready to help upon installation which was super helpful.
Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!
April 4, 2022
We have used this app for our Live Chat on our website for a long time. It works well, but does come with it's glitches. The good news is: the support is great. I will also mention that their privacy policy is unclear, which is worth noting. That being said, we have used this for months
Hi Parkit360, Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience with the privacy policy so that we can use your valuable feedback to deliver an even better experience for all users. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app! Best regards. Kaylee from Omega team
Feb. 11, 2022
I was able to receive a prompt response to my question and help from the team. They were able to fix the problem .
Hi Country Gal Thrift Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Kaylee - Omega Team
Jan. 21, 2022
Malika is a great customer service representative for this app! Helped me out with my problem in a good way.
Hi Zezam Art We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Sept. 1, 2021
This software is very convenient to use, and the operation interface is also simple, which I like. I will continue to use this Facebook Messenger
Hi SISTER WHOLESALE, Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help. All the best, Omega Team
May 19, 2020
I use this app to engage customers at real time to address questions and concerns and it works really great. It has many nice automated features and is quite to set up. It quite helpful in making customers feel cared for. Amazing! I definitely recommend.
April 29, 2020
Nous utilisons l'application mais répond uniquement en anglais. Nous l'avons mis en français et ça répond encore en anglais. Avez vous une solution ?
Feb. 24, 2020
I just installed the app and so far so good. Very easy to integrate and self-explanatory. What I like the most about the app is that its free
Dec. 11, 2019
The messenger box can not be shown on your website due to page's privacy issue below: - Age Restrictions. Please remove these limits to integrate FB Messenger to your website. Go to Page Settings
Nov. 3, 2019
Its a good app. Highly recomended. I encourage you to use this app. Its good for your start up business or your professional business.........
Sept. 25, 2019
I thinks its an easy way to communicate with your customers when offline. I will get use to as time goes by