Omega Messenger, WhatsApp Chat
Facebook Messenger & WhatsApp Chat for Shopify Store
Rating
4.9
feedback
521
chart
#261
All reviews
Rating Breakdown
Review RSS Feed
April 13, 2020
When it works, it's great -- but many customers reported it redirects them to my facebook page, like something is broken. Had to uninstall.
April 10, 2020
NUL. Si vous avez plusieurs pages Facebook, l'application ouvre le Live Chat sur n'importe laquelle. Du coup si vous avez des visiteurs qui ont des questions, ils voient une page Facebook qui n'a rien à voir avec votre site. Ce BUG est à corriger d'urgence !
Using app
About 19 hours
Total reviews
4
Average rating
2.3
Hello, Thanks for your feedback! The application can only connect to a single Facebook page to configure, so it depends on the page you are setting up. I have checked and found you are using another fb chat application at the same time. I think there is conflict with facebook sdk on your store. Please contact us again to resolve this issue. Regards, Kien
April 10, 2020
Doesn't seem to be working today. Not sure if the app broke down, or something like that. Reliability is important. Works perfectly again after some tweaks to whitelist my website on facebook page.
Hello, Thanks for feed our app! I have checked and see the issue: "Refused to display" from facebook api. I think the issue due fb page missing whitelist domain or setup private age, country restrict for manual add whitelist domain: https://developers.facebook.com/docs/messenger-platform/reference/messenger-profile-api/domain-whitelisting/ for setup restrict: https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#login Regards, Kien
March 30, 2020
Very Great app' ! Looks very good on my shop :) And a very responsive customer service! I recommend without hesitation.
March 27, 2020
It's an useful app, and it's what I'm looking for :) This app can be used easily. I hope the team can develop more. Thanks the team :)
March 20, 2020
App suddenly stopped working! I noticed that the replies here are that the FB page settings have age restrictions but I can assure that my page has no age restrictions. Very frustrating and I hated to delete it as I spent time to set it up with the color matching to my store, but I had no choice.
Hello there, Thanks for your feedback! When accessing Facebook, there is an error message "Sorry, something went wrong. We're working on getting this fixed as soon as we can. Go Back". This is an error due to an overloaded Facebook server or a system error so you just need to wait patiently for a while to get in. We cannot handle this error because it is related to Facebook's API system. Regards, Kien
March 18, 2020
App itself works so easy, after the customization I haven't had to give it any thought. Contacted support for help with some css to keep my widgets design consistent with their chat icon. Odd request I know, but they responded immediately and had no issues helping. Huge 5* from me, thanks very much
March 15, 2020
THIS APP HELP ME A LOT, LIVE CHAT WITH CUSTOMERS HELP ME A LOT......................................
March 10, 2020
It is very simple to install but when i install it on my shop the desktop live chat doesn't work at all :(
Hello there, Thanks for your feedback! I have checked and see you are setting up option display Only Homepage. So it's app only wok on homepage. Please change setting for it's work properly. Regards, Omega Team Support
March 1, 2020
Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well Works well
Feb. 29, 2020
this app is super easy to use. It was also super easy to download and get started. Totally recomend if youre looking for a messaging app!
Feb. 28, 2020
Very easy to set up and works well. The best chat app I have found so far. Integrates easily with Facebook and is also customizable - something the Shopify built-in app doesn't allow.
Using app
About 2 months
Total reviews
1
Average rating
5.0
Feb. 27, 2020
Great app to communicate with customers. It helps us increase our ROI and get more orders. More important, it's FREE:D
Feb. 24, 2020
I just installed the app and so far so good. Very easy to integrate and self-explanatory. What I like the most about the app is that its free
Feb. 23, 2020
Excelente aplicación me ayuda mucho a contactar con las personas que tienen dudas y poder ayudarlas al momento. recomendada
Feb. 22, 2020
App works well. We find that it helps customers have confidence in choosing our products when they can talk to a real person.
Feb. 19, 2020
Easy to use. It is the go to app if you need to link your Shopify store to your Facebook business page messenger.
Feb. 18, 2020
I found this app on my competitors' site, it works great. I hope I can offer the same customer service for my potential clients. Their is always room for improvement, I just haven't figured out what needs to be improved yet. :P
Feb. 18, 2020
Cette applis est très simple a mettre en place et sécurise vraiment mes clients qui posent très souvent des questions en direct pour se rassurer!!
Feb. 16, 2020
can you help me i all ready delete the app but the message button still in my shopify store i want to re install but the other button appear. now i delete again but still the 1 button of message logo cant erase pls help me
Hello there, Thanks for feedback! I have checked, Our app not need to add script or code to theme so it's not the icon from our app, maybe it's script embed on theme or other app. Our app not add script or code to theme. If you can, please contact to email: [email protected] I'll check and remove this. Regards, Kien