All reviews

Rating Breakdown

  • 5
    93% (248 ratings)
  • 4
    5% (13 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 96% (258)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 3, 2023

Diego was very thorough and patient. He made sure I was taken care of. He did his job well. Thank you

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi, your comments have been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.

5 / 5 Share

Dec. 15, 2022

I recently had a great experience with the chat support team for a company I was using. The support agent was very friendly and helpful and was able to quickly resolve my issue. They were patient and took the time to explain things to me in a way that was easy to understand. Overall, I was very impressed with the level of service and support provided by the chat team. I would definitely recommend using this method of support for any issues or questions you may have.

Store

Rubysta

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

5 / 5 Share

Nov. 3, 2022

A very good service team, the software is also very smooth to use, and they have helped me a lot....

Store

Bawaut

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

Nov. 2, 2022

This app works great. Customer service is very prompt and patient. highly recommended. This app works great. Customer service is very prompt and patient. highly recommended.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

5 / 5 Share

Oct. 28, 2022

I'd like to say it's a great app, it can really help assist us with pre-sales problems and improve the customer experience. Highly recommended. And thanks a lot for the help from Rosie and her team.

Store

BEZGAR

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

5 / 5 Share

Oct. 18, 2022

Customer service is very good, and Joy helps me a lot. Besides, online chart can help us to reply quickly.

Using app

26 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

5 / 5 Share

Oct. 5, 2022

Great app, does what you expect from it. For now there are no problesms. Great app, does what you expect from it. For now there are no problesms.

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Excellent! 🎵 It's music to our ears that you are happy with our app and customer support! Thanks so much for the 5-stars! 🤩 Best wishes, The Omega support team

5 / 5 Share

Sept. 19, 2022

Excellent app, a very flexible app design. Also, customer support always speedily replies when we have any questions. The solutions/instructions are easy to follow and very helpful.

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 Stars as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!

5 / 5 Share

Sept. 8, 2022

I love this app, it was super easy to set up and customize. It gives me a simple, straightforward way to provide top quality customer service to my customers.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.

5 / 5 Share

Aug. 26, 2022

Nice service so far! I will see if it works in the future, but not bad for now. It's convenient to communicate with customers on Facebook messengers.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

5 / 5 Share

Aug. 24, 2022

Always responsive, available and even jumped onto a Google Meet to look through my website and look through how the app looked and functioned. Great team that care a lot about their product.

Using app

About 14 hours

Total reviews

1

Average rating

5.0

Developer Reply

Your review means the world to us! We are grateful that you like the app so far. 😊 We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟 Cheers, The Omega support team

5 / 5 Share

Aug. 17, 2022

Exceptional customer support. Always feel welcome. Very rare these days! Highly recommend...........

Using app

21 minutes

Total reviews

1

Average rating

5.0

Developer Reply

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback! Thanks, Lynn

5 / 5 Share

Aug. 16, 2022

Estoy comenzando a utilizar esta app. Diego fue muy amable y de gran ayuda. Hasta ahora, muy buen servicio.

Using app

About 5 hours

Total reviews

4

Average rating

5.0

Developer Reply

¡Estamos muy felices de ver que haya tenido una experiencia de cinco estrellas! ✨ ¡Siempre nos esforzamos por ayudarlo a usted y a su negocio a tener éxito! 🍻 Salud, Diego

5 / 5 Share

Aug. 16, 2022

This app met my requirements. What is more, the support team is very professional, and provided timely service. I would highly recommed this app for both of the app and support team

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

5 / 5 Share

Aug. 15, 2022

Truly flawless. The best customer support I ever experienced........................................

Using app

38 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

5 / 5 Share

Aug. 15, 2022

Great service. I used this app for Facebook messenger and they helped me set up the widget in no time.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

5 / 5 Share

July 25, 2022

I've just installed Omega messenger chat to our site, and it's been fabulous! The support team, in particular Lynn, were so wonderful to work with - they responded immediately and were so helpful and their support/Dev team went into my store and fixed the issues straight away, and even did it in time for the weekend! Loving the app and now let's hope customers start chatting with us on there! Thanks guys!

Using app

15 days

Total reviews

4

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻 Cheers, Lynn

5 / 5 Share

July 7, 2022

Una aplicación sencilla de usar. La versión gratuita cumple bien con lo básico necesario. Muy buen servicio de soporte. Respuestas rápidas y claras.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Eres mi ángel con un corazón bondadoso 🥰🥰 Nuestro equipo estuvo muy feliz de leer tus comentarios sobre la facilidad de configuración y el soporte rápido. Muchas GRACIAS 🤗

5 / 5 Share

June 27, 2022

good app, we used it over 1 year it helped us a lot, and the important thing is this app never have trouble

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

It's great to hear such kind comments about our app 🌞🌞🌞 We try our best to ensure the best experience. So, thanks for trusting us and for this wonderful review!❣️ 💕 💞

5 / 5 Share

June 7, 2022

Tracy is super helpful, responsive, and patient in helping us customizing our initial setup! Top-notch customer service!

Store

Mpact

Using app

41 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your sharing 👏👏👏! Our team, especially Tracy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡