All reviews

Rating Breakdown

  • 5
    92% (476 ratings)
  • 4
    4% (19 ratings)
  • 3
    2% (9 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (13 ratings)
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5 / 5 Share

June 6, 2022

Great customer support and helped me solve the app issues. The customer service response was also fast.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We love helping Shopify Merchants and we truly appreciate you using our app! 🚀🚀🚀 Thank you so much for the positive feedback and 5-star review! 🥰 Much appreciated, _The Omega support team_

5 / 5 Share

June 1, 2022

Thanks so much to Lynn for helping me set up, I really appreciate the help! Great app for live chat to FB

Using app

About 1 hour

Total reviews

3

Average rating

4.7

Developer Reply

Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Lynn is on cloud nine 🥰 Hope for nothing but your business’s growth 🔥🚀 _Cheers from Lynn_ 🥰

5 / 5 Share

May 31, 2022

Carlos was very polite and understood my problem right away. Basically the widget was not showing on my website and he immediately fixed. Great customer service and look forward for my customers to start contacting us through this chat app.

Using app

About 20 hours

Total reviews

1

Average rating

5.0

Developer Reply

Yeahhhhh you are awesomee 🤗 Carlos is blushing when reading your words 🥰🥰🥰 Time to SCALE-UP guys 🔥🚀🔥🚀 _Carlos_

5 / 5 Share

May 31, 2022

Ho usato quest'app per dare un servizio aggiuntivo ai miei clienti. In fase di installazione ho contattato l'assistenza per alcuni e passaggi. Ho riscontrato un ottimo servizio. La consiglio!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Grazie mille per la tua fantastica recensione! Siamo così felici di sapere che ti stai godendo la tua esperienza con la nostra app. Facci sapere se possiamo aiutarti con qualcos'altro e grazie per aver dedicato del tempo alla tua giornata per lasciarci questa recensione super gentile.💗💗💗

5 / 5 Share

May 31, 2022

The help center is amazing! They try several solutions to solve my problem and it was super fast. The app is also great it works perfectly and almost all the chats that we have is converted to sells.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your time to leave this review! We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

5 / 5 Share

May 30, 2022

Thank you. ...........................................................................................................................................................

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Yayyyyy you rockkk!!💙💚💛🧡 Thanks big time for your kind words for Lynn's service. Let’s rock with OMEGA app🔥

5 / 5 Share

May 26, 2022

Great and quick support and good functionality, simple set up and easy to use, thanks very much!!!!!

Using app

12 months

Total reviews

3

Average rating

4.7

Developer Reply

Fast as lightning ✨🔥🚀 Our team is over the moon after reading your review and hope you keep seeing exceptional value from the app. 😊

5 / 5 Share

May 26, 2022

Quick and professional support, immediately fix the website issue without lengthy discussion. It helps my shop to connect better with customers too

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your sharing 👏👏👏! Our team will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

5 / 5 Share

May 24, 2022

It is the Best Service and Profession ! Also help you solve all the problems about Facebook Messenger!

Store

D'ami

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. Have a great day!

5 / 5 Share

May 20, 2022

the bird helped me see if it works thank you v vvvv vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Yeyew!!!! Thanks, heaps for the feedback! Time to connect with your customer browsing your store. 🤟 🤘 🤙

5 / 5 Share

May 19, 2022

Used this app to direct my customers to messenger easily to address their queries. Made it easier for customers to contact us right away. Great help!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us such a fantastic review 🍻 🍻 🍻 We’re happy to hear that you loved doing business with us. 🥰

5 / 5 Share

May 17, 2022

Your team is great! My issue was resolved quickly and I would recommend it to everyone around me!!!!

Store

Fomoloo

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

You're Sharp! 👊 Thankssss legend for the review. Our support team truly appreciates when users like you have a great experience with Facebook Messenger - Live Chat.

5 / 5 Share

May 17, 2022

thank you very much.Joy help me to solve my shopify's chat problem. thank you very much.Joy help me to solve my shopify's chat problem.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! We will share this with the whole team to let them know to keep up the amazing work. Cheers from Joy. 🥂

5 / 5 Share

May 14, 2022

The app for our business that is heavily dependant on customer made it easier for our customer to get live support through the order process and solving any doubt instantly. The support provided by the developers and customer service of the App itself SUPERB immediate and very knowledgeable about setup and further help. Thank you for all the help and hard work.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Omega. We sincerely thank you for taking the time to share your thoughts with us. Much love from Omega Facebook Messenger - Live Chat App team

5 / 5 Share

May 10, 2022

非常好用的APP,推薦給大家使用,整個客服流程都更順暢了,幫助我們許多,也讓我能即時收到客人的 疑問,也能即時的回覆,讓我們也更好管理與追蹤各種訊息,在同事交接上也比較順暢,比起官方的APP好用許多 !

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

我们很高兴听到您在使用 Omega 的 Facebook Messenger - Live Chat 应用程序时获得了很棒的体验。 您的评论成就了我们的一天! 我们的整个团队都在努力让我们的客户满意,但我们只能感谢像您这样出色的客户。 再次感谢,我们希望很快再次为您服务。

5 / 5 Share

May 9, 2022

I used this app in our company website and it's really nice and easy to use the app is very good because it helps to communicate with our customer. Highly recommended to every shopify store :) Special thanks to Ms. Joy from the support, very kind and she help me with my problem. 10/10 for the support team <3

Store

Radico

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the fantastic review. We're thrilled to hear you're enjoying our Facebook Messenger - Live Chat. Joy is one of our support team's superstars, and we're thrilled that she was able to help you. We'll make sure to forward your warm remarks to Joy, who we're sure will be ecstatic to read them. Thank you for taking the time to write this review and share it with the Shopify community! Omega Facebook Messenger - Live Chat support team

5 / 5 Share

May 9, 2022

Brilliant help from Joyce. 1-/10 Thanks for helping us get the button live again Fast and friendly service

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

You are so sweet!🥰🥰🥰. Thank you so much for leaving a review! Our team is thrilled to hear such good feedback. 🙌🙏🏻🙌🙏🏻

5 / 5 Share

May 6, 2022

Superb Customer Support, Carlos was able to help me resolve my issue and was very knowledgeable about my request.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear that you find our app amazing and easy to use. 🤩 We appreciate you taking the time to leave this lovely review; that encourages us to keep working hard to offer good quality products.❣️ 💕 💞 Feel free to reach out any time if you have any questions or if we can help along the way. 🙌 🙌 🙌 Best wishes, Carlos

5 / 5 Share

May 5, 2022

Facebook Messenger - Live Chat est facile à installer. Excellent support! Je recommande ce produit! A+

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Je vous remercie pour vos aimables paroles. Nous vous remercions pour vos commentaires. C'est notre plaisir de fournir le meilleur service possible à nos clients, et nous sommes heureux que cet engagement se reflète dans votre expérience avec notre application et notre service d'assistance. Bonne journée!

5 / 5 Share

May 5, 2022

I encountered a problem that the message could not be displayed on the webpage. Thank you very much Joy for your help, which solved my problem. It's great! Hope the speed of jumping to Facebook messages can be accelerated! That would be better.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 And we appreciate your feedback about the app! If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻 Cheers, Joy