All reviews

Rating Breakdown

  • 5
    92% (492 ratings)
  • 4
    4% (19 ratings)
  • 3
    2% (9 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (13 ratings)
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5 / 5 Share

Aug. 17, 2022

Exceptional customer support. Always feel welcome. Very rare these days! Highly recommend...........

Using app

21 minutes

Total reviews

1

Average rating

5.0

Developer Reply

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback! Thanks, Lynn

5 / 5 Share

Aug. 16, 2022

Estoy comenzando a utilizar esta app. Diego fue muy amable y de gran ayuda. Hasta ahora, muy buen servicio.

Using app

About 5 hours

Total reviews

3

Average rating

5.0

Developer Reply

¡Estamos muy felices de ver que haya tenido una experiencia de cinco estrellas! ✨ ¡Siempre nos esforzamos por ayudarlo a usted y a su negocio a tener éxito! 🍻 Salud, Diego

5 / 5 Share

Aug. 16, 2022

This app met my requirements. What is more, the support team is very professional, and provided timely service. I would highly recommed this app for both of the app and support team

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

5 / 5 Share

Aug. 15, 2022

Truly flawless. The best customer support I ever experienced........................................

Using app

38 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

5 / 5 Share

Aug. 15, 2022

I highly recommend to everyone use this app personally I’m using for my brand it’s Helped me a lot customers get automatically emails whenever orders get any updates so it’s this really amazing app and show to my customer live updating on my store must try it once for sure you’ll like it

Store

Dlav

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Lost of and Thank you so much! 🙏🏻😊🙏🏻😊🙏🏻😊 Glad to hear you've found our app easy and helpful to work with your business. That is our goal. Let’s rock together 🔥🚀

5 / 5 Share

Aug. 15, 2022

Great service. I used this app for Facebook messenger and they helped me set up the widget in no time.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

5 / 5 Share

July 25, 2022

I've just installed Omega messenger chat to our site, and it's been fabulous! The support team, in particular Lynn, were so wonderful to work with - they responded immediately and were so helpful and their support/Dev team went into my store and fixed the issues straight away, and even did it in time for the weekend! Loving the app and now let's hope customers start chatting with us on there! Thanks guys!

Using app

15 days

Total reviews

4

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻 Cheers, Lynn

5 / 5 Share

July 20, 2022

Joy <3 was very nice and understood my problem right away. My website's widget was not displaying, and she fixed it immediately. I am happy to receive great customer service, and I'm looking forward to receiving my clients' questions through this chat app.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a ton for taking some of your time to share these great comments! 🥰🥰🥰Feel free to reach out any time if you have any questions or if we can help along the way. Your review is very much appreciated! 🙌 Best wishes, Joy

5 / 5 Share

July 7, 2022

Una aplicación sencilla de usar. La versión gratuita cumple bien con lo básico necesario. Muy buen servicio de soporte. Respuestas rápidas y claras.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Eres mi ángel con un corazón bondadoso 🥰🥰 Nuestro equipo estuvo muy feliz de leer tus comentarios sobre la facilidad de configuración y el soporte rápido. Muchas GRACIAS 🤗

5 / 5 Share

June 27, 2022

good app, we used it over 1 year it helped us a lot, and the important thing is this app never have trouble

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

It's great to hear such kind comments about our app 🌞🌞🌞 We try our best to ensure the best experience. So, thanks for trusting us and for this wonderful review!❣️ 💕 💞

5 / 5 Share

June 24, 2022

Todo genial, Carlos, el asesor que me ayudó, tuvo tooda la paciencia del mundo, fue estupendo, atento y proactivo, gracias a él pude gestionar todo muchos mas rápido y eficiente que silo hubiera hecho sola. 100% satisfecha.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hola, gracias por tomarse el tiempo para dejarnos una reseña tan fantástica. Nos alegra saber que le encantó su experiencia con nuestra aplicación y el equipo de soporte. Su satisfacción es nuestra prioridad y, como afirma su evaluación, nos enorgullecemos de nuestro servicio excepcional. ¡Gracias nuevamente por sus comentarios!

5 / 5 Share

June 10, 2022

Very friendly & helpful. Diego helped & guided me to set up the app. I Haven't used the app yet but it looks great on my website!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

You’re so nice 💙💚💛🧡Thanks big time for your kind words for Diego's service. Hope for nothing but your business’s growth 🔥🚀 Cheers from the Omega support team 🥰

5 / 5 Share

June 8, 2022

Very friendly and quick customer service. I just started using this app on my website. So, I am sure it will be a great help for my store.

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the fantastic review. We're thrilled to hear that Facebook Messenger - Live Chat is a hit with you. We go above and above to assist every merchant, and I'm delighted we met your expectations. We wish you and your business the best of luck! 💙💚💛🧡 Cheers, Omega Facebook Messenger - Live Chat team

5 / 5 Share

June 7, 2022

I use Facebook to communicate with lots of customers so it was a no brainer to get this app since it would integrate with my business needs perfectly. While setting up the app I ran into some problems and Carlos helped me out, turned out I did everything right and there was just a simple upgrade they needed to do. Everything was perfect and now my site is flowing the way it needs to be Thanks for such an amazing app, and such great support

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

We’re pleased that Carlos was able to provide you with exceptional service! We sincerely thank you for taking the time to share your thoughts with us. 🌻 🌞

5 / 5 Share

June 7, 2022

so far is the easiest and free messenger app on shopify. quiet ok to use and service person is very supportive.

Using app

31 minutes

Total reviews

3

Average rating

5.0

Developer Reply

You rock! Thanks for your amazing review 🤗 our customer support team was doing cartwheels after reading your review of their work🥰 Hope for nothing but your business’s growth 🔥🚀

5 / 5 Share

June 7, 2022

Tracy is super helpful, responsive, and patient in helping us customizing our initial setup! Top-notch customer service!

Store

Mpact

Using app

41 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your sharing 👏👏👏! Our team, especially Tracy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

5 / 5 Share

June 6, 2022

Great customer support and helped me solve the app issues. The customer service response was also fast.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We love helping Shopify Merchants and we truly appreciate you using our app! 🚀🚀🚀 Thank you so much for the positive feedback and 5-star review! 🥰 Much appreciated, _The Omega support team_

5 / 5 Share

June 1, 2022

Thanks so much to Lynn for helping me set up, I really appreciate the help! Great app for live chat to FB

Using app

About 1 hour

Total reviews

3

Average rating

4.7

Developer Reply

Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Lynn is on cloud nine 🥰 Hope for nothing but your business’s growth 🔥🚀 _Cheers from Lynn_ 🥰

5 / 5 Share

May 31, 2022

Carlos was very polite and understood my problem right away. Basically the widget was not showing on my website and he immediately fixed. Great customer service and look forward for my customers to start contacting us through this chat app.

Using app

About 20 hours

Total reviews

1

Average rating

5.0

Developer Reply

Yeahhhhh you are awesomee 🤗 Carlos is blushing when reading your words 🥰🥰🥰 Time to SCALE-UP guys 🔥🚀🔥🚀 _Carlos_

5 / 5 Share

May 31, 2022

Ho usato quest'app per dare un servizio aggiuntivo ai miei clienti. In fase di installazione ho contattato l'assistenza per alcuni e passaggi. Ho riscontrato un ottimo servizio. La consiglio!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Grazie mille per la tua fantastica recensione! Siamo così felici di sapere che ti stai godendo la tua esperienza con la nostra app. Facci sapere se possiamo aiutarti con qualcos'altro e grazie per aver dedicato del tempo alla tua giornata per lasciarci questa recensione super gentile.💗💗💗