O: Chat buttons & Contact Form
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The customer service/support team was amazing. Diego and Joyce helped me to integrate everything for my store. They are very motivated and willing to help you out. This app is amazing, easy to customize, and includes tons of features. In the beginning it didn't work and nothing was responsive, but Joyce from customer service team helped me to set up my facebook settings in order for the app to be responsive in our store. On the other hand, Diego answered all of my questions prior to downloading the app. They are very patient. 5 stars to the app, its features and the support team!
Hi Liviqon.co, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We made sure to share this feedback with Joyce & Diego to give them the recognition that they deserve. Feel free to contact our customer service team if you have any questions at all via live chat or email. We’re very grateful for customers like you and hope you stick with us for years to come! Thanks again! Kaylee - Omega team
Easy set up of the facebook messenger chat app on my shopify site. It was simple to do and the customer support from Joyce was excellent. It works straight away.
Hi Freed Electric Scooters, Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help. All the best, Kaylee - Omega Team
This app is useful. Also, the customer service is good. I was catered to by Stella and she answered and help my concern about the app.
Hi InvoSpa, Thank you for taking the time to provide a rating and your compliment to Stella! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need our help in any case, we are available here to help you. Hope your day is as awesome as you! Kaylee - Omega Team
This is exactly the plugin I need, and even better it has a very productive team. Very fast response and solved my problem very well, I highly recommend
Hi Fomolooo We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Great app, I like the icon that appears on the screen. The app works well, and the support team was quick to fix an issue when it happened.
Hi Tielka, Thank you for posting your positive review. At Omega, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our support was provided in a timely manner. We look forward to chatting with you again soon! Kaylee - Omega team
Diego from the Help Center was really helpful and responsive to my questions :) Very happy with this chat app.
Hi The Posture Pal, Thank you for taking the time to provide a rating and your compliment to Diego! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need our help in any case, we are available here to help you. Hope your day is as awesome as you! Kaylee - Omega Team
Excelente aplicación! funciona perfecto. Lo recomiendo ampliamente para que lo integren en sus tiendas.
Hola DluchiUSACaribe, Estamos encantados de saber que te gusta usar nuestra aplicación. Muchas gracias por tu revisión. Continuaremos brindando una excelente experiencia a nuestros usuarios. No dude en ponerse en contacto con nosotros si tiene alguna pregunta. Todo lo mejor! Kaylee - Equipo Omega
funciona muy bien la aplicación. realmente útil para poner en contacto las necesidades de los clientes directamente con las atención a cliente.
Hola MercadoGlam, Estamos encantados de saber que eligió nuestra aplicación para su tienda! Es un honor ser parte de su negocio y esperamos que su experiencia aquí lo haya hecho aún más especial. Le deseamos muchos años más de éxito y esperamos trabajar con usted durante muchos años más. Todo lo mejor, Kaylee - Equipo Omega
Just set up this great app. Easy to do. I had one small thing I needed sorting out...I was setting the time that the chat button displays on my site and didn't realise it was a 24hour clock. I got in touch with Omega via their chat and they responded immediately (on a Sunday). They helped me get it sorted out straight away. Very impressed with app and quickness of support. Thanks guys.
Hi Knitting Utopia Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Provide some detail about how we can integrate our fb and ig account in our website very informative and kind and willing to help
Hi Comvita Philippines Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Très pratique sur ma boutique je recommande de mettre un bouton messenger afin de conseiller au mieux vos clients
Salut Merci d’avoir pris le temps de partager cette note positive! Nous nous assurerons de partager cela avec l’équipe du magasin pour leur faire savoir qu’ils continueront le travail incroyable. N’hésitez pas à nous contacter si vous avez des questions. Tous les meilleurs! Kaylee - Équipe Omega Kaylee - Omega Team
just awsome this is very good app i really like expectiing more feature in future line instagram plugin and product catalogue in messenger chat
Hi Andaaz Collection Deals, We’re so delighted to hear that you chose our app for your store! It’s an honor to be a part of your business, and we hope your experience here made it extra special. We wish you many more years of success and look forward to working with you for many years to come. All the best, Kaylee - Omega Team
great support! i had some issues but could connect with the support and solve it very quick. appreciate the help
Hello PardonMyKicks! Thank you so much for giving us such wonderful words. Our Team here is very delighted to see your comment, especially our support team. We always would like to provide you the best service that you deserve. Please feel free to contact us if you need our assistance! All the best, Kaylee - Omega Team
Although many of my customers usually contact us via email, I still recommend the app to the merchants who need to communicate with your customers in real-time. I like the feature of sending the order information to messenger, it creates a better connection between buyer and seller.
Hi Homeinnk Print! I so appreciate you taking the time to share your experience with our app. It is customers like you that help keep our lights on, and we couldn't be more grateful to see you with us. Thank you again for your honest feedback! Kaylee - Omega Team
service was excellent really satisfied with the help that was given, maybe just work on how quickly the team can resolve issues
Hi Dress Me Up Dress Hire, We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app. Best regards! Kaylee - Omega Team
Big thank from Samadoolcoffee we love you guy so much this app working really well with our shop and our customer appreciated your hard work
Hello Samadoolcoffee I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you satisfy with our app and our support team. We will not be able to stand in this market for this long without customers like you. If you have any questions or need assistance from us, we're more than happy to support you! Kaylee - Omega Team
Very nice application and customizable at will. It stopped working without me knowing why, but the support team solved my problem very quickly. Thanks to the whole team.
Hi Le Vintage Illuminé Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work Let us know whenever you have any questions about the app. Best regards! Kaylee - Omega Team
App works great - Really like the features - Still working on connecting to Mobile.. But the virtual assistant, Malak was very helpful and got me connected to support and collaborators.. Understand that every theme is different and may require some tweaks get working correctly however I am confident this is a great app once you get it running..
Hello devildaves.com, We can’t thank you enough for your kind review of your experience with our app and the assistance from Malak - a member of our support team. We are always grateful to customers like you who help us to improve our level of service. If you need our help in any case, we are available here to help you. Wish you a successful business! Kaylee - Omega Team
Nice app and GREAT supports provided by Joy. I am actually a guy with endless questions. So do appreciate the kind and patient help provided by Joy!
Hi ALTHEANRAY, Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Kaylee - Omega Team
We had been looking for live chat app with customization options and this app has it all. Great customization options and very user friendly!
Hello Zaytun Vitamins! I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you satisfy with our app. We will not be able to stand in this market for this long without customers like you. If you have any questions or need assistance from us, we're more than happy to support you! Kaylee - Omega Team
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