Facebook Chat Box ‑ Chatbot
Live chat with customers through Facebook Messenger.
Rating
4.4
feedback
505
chart
#10,182
All reviews
Rating Breakdown
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Jan. 27, 2023
after playing around with the app settings it is not showing up on my page. www.jjzdesignz.com.au.
Thanks for your review. Do you turn on app embed in theme? Please read this instruction https://autoketing.freshdesk.com/support/solutions/articles/42000081459-how-to-set-up-facebook-chat-box-marketing- We will contact you to support further.
Jan. 29, 2021
When i chatting with store, chat box being transparent and normal. It repeats when I push to space button every time. Probably this is a bug but I think you have to solve this problem. Have a nice day
Thanks for your feedback. Our developers will check this issue. Please contact us if you have any questions. Regards
June 18, 2020
We cannot configurate a lot the chat (time to appears, if we want to have it since the beginning of in certain pages etc...)
Thanks for your review. We haven't launched the features you mentioned yet. The team is working hard to release more updated features. Hope the upcoming version meet your expectations. Your friend, Autoketing Team.
Feb. 25, 2020
Just installed it. Haven't used it. But installation was super easy, so that's a start. I'll check back in once I've had some experience with it.
Thanks for your review. Please contact us if you have any questions. It'd be great if you update the review when you satisfy with our app. Best regards
Feb. 17, 2020
so easy! looooooooooooooooooooooove it. really guided. not expensibe actually quite affordable. one of my fav apps
Dec. 4, 2019
can't figure out if it works or not. no analytics of how many customers actually use it, will run it for more time
Thanks for your feedback. We check and see our app works in your store now. Our app doesn't have the feature to count how many customers actually use it. Please sympathize for us. Kind regards
Oct. 9, 2019
chat shows up on website but customers are unable to press the icon. If this gets fixed I will update this review.
Thanks for your feedback. We sent you an email to support you and solve the issue. Look forward to hearing from you. Kind regards
Sept. 23, 2019
I used FB Chat to enhance by business. The route to it is narrow and tough. Hope to pass through the terrains with less struggle. Not technically inclined and hope you could come out with 1) simple SOP for the beginner and 2) Intermediate for the learned user and 3) Advance SOP for the expert user.
Aug. 29, 2019
Chatbox was working fine, now it won't open up and I can't seem to get a response from support after trying several times!
Dear Manic Muscle Labs, Sorry to hear that, our support team will contact you soon to resolve your issue, if you have any issue please let us know via email [email protected] Best regards! Autoketing team
July 2, 2019
It's really good, could see it coming to use.. but it's just a basic messenger app with some extra features. It does have it's own bugs too. One of them being really annoying for mobile customers, the message that automatically pops up despite being disabled still pops up on mobile sites, it covers a good percentage of the viewing area and therefore could become increasingly annoying to any customer. What's worse is that the X on the chat box doesn't even close the bubble, you have to actually tap the button. Could see it pushing away customers so I'll be disabling this for now, it might just be a bug with the "Venture" theme not playing well with it.
May 22, 2019
I havent used the app yet so there isnt much input that I can put i yet but when I try it I will come back and leave another review.
Dear Candy's Closet and Auction, Thank you for your review, if you have any problem please let us know via email: [email protected] or live chat in dashboard. Thank a lot!
April 18, 2019
very easy setup installation of all services was very quick and simple but also good to use and fast to get started with the help bideos
Dear Love At First Pet, Thanks for your review, your feedback is our motivation! Autoketing team, Regards!