Facebook Chat Box ‑ Chatbot
Live chat with customers through Facebook Messenger.
Rating
4.4
feedback
505
chart
#10,182
All reviews
Rating Breakdown
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Feb. 5, 2024
I tried to get this to work on my store and it simply would not show the chat box or icon. I had Shopify look into it and they could not help, due to it being a 3rd party app. I messaged the company Autoketing but due to time zone differences, the process was going to be problematic to get their support in a timely manner. I have opted to remove the app for these reasons.
Jan. 13, 2024
Does not work. Keeps telling me I do not have a fan or business page when I clearly do.
June 6, 2023
got error. we could not connect you because of your country or age. Not a plugin that should crosschecking about country. If facebook is country in my country then what is your issue.
We apologize for the error. We will check our app again to make sure it works properly.
Feb. 26, 2021
I've had this app for about a year and I was really happy for it. But recently, I think 1-2 months ago, they made an update which no longer allows me to choose the logo of the chatbox, and more importantly, it seems like it's causing my webshop to be running a script update in the background every 2-3 seconds, you can see it because the chatbox logo is jumping a bit. And because of this, none of the links on my webshop is working - only if I manually refresh the page on the browser. After deactivating the chatbox, my webpage now works normally again. I really recommend Autoketing to look into this problem/bug, and solve it. Because before the update, it worked well.
Dear Coach -Club, Thanks for leaving a review. Firstly, we really sorry for this problem. We updated a new version and fixed all problems on your website. If possible, please reinstall our app and allow us to serve you best. Thanks a lot!
Nov. 23, 2020
This app stopped working for no reason after they have done an update. Normally, they should notify the users about any change.
We're sorry for the error. We check your store and the chat icon shows now. It's working. Please contact us if you have any questions Regards,
Oct. 10, 2020
I used this app but now it is not working at all, chat icon is not displayed but setup is completed. Not sure what more needs to be done. https://swativijaivargie.com/ I used this app but now it is not working at all, chat icon is not displayed but setup is completed. Not sure what more needs to be done. https://swativijaivargie.com/
We're very sorry for the error. We will check your issue and send a ticket to your email address to support you. Please check it. Regards
July 21, 2020
Why does the CHAT ICON on mobile not working when clicked? when i say its not working as in . nothing happens when i click the chat icon unlike on desktop
We are very sorry for the error. If you reinstall our app, we can check the issue. Please email us if you have any questions Best regards Autoketing team
July 14, 2020
i install the app and icon is displayed but nothing pop ups and its not working, really disappointed.
Thanks for your feedback. We will check it and send you an email to support your case. Best regards
May 15, 2020
I really thought this would be a great app but unfortunately it wasn't. I asked for the pop up not to be shown and it shows up on every page of website. I cleared my caches more than once and it still showed up. Very annoying.
We are sorry for the error. Our app has a conflict with the current Facebook updated version. Please contact us if you have any questions Kind regards
Dec. 12, 2019
Too bad i can't go lower then a 1 star because this app doesn't even work. I connected my Facebook account and received a chat icon on my website but when i click the icon it doesn't even open! Hope to get a solution or your app will be deleted real fast
Thanks for your feedback. The cause may be from a lack of whitelist. If you reinstall our app, we can check the issue. Kind regards Autoketing team
Sept. 6, 2019
does not work. fails to connect to facebook. seems to be a good app if it would actually work. going to keep looking for a good app.
Dear GlassSlipperFormals, Sorry to hear that, our support team will contact you soon to resolve issue, or please send your issue to [email protected] Here are some of our solutions that can help you: https://autoketing.freshdesk.com/support/solutions/42000045394 Best regards!
June 25, 2019
every time customer comes on my website he had to login to facebook account to chat with me. not woth it.
Dear Swag my style, Our app depends on the Facebook platform, so your customers need to log in their Facebook account to chat with you. Therefore, the conversation is saved on the Messenger platform and you can keep in touch with your customers even when they leave your website. If you need any help, please contact us via live chat on your dashboard or email: [email protected] Thank you so much! Regards, Autoketing team.
May 27, 2019
does not work the 30 second video that shows what to do I did and it does not work, oh and i guess you need to put a Minimum 100 characters, in order to write a review too
Dear Refined Wears, So sorry for hearing this inconvenience! If you have any problem please let us know via email: [email protected] or live chat in dashboard. Regards, Autoketing team!
May 8, 2019
the setup video has no audio! I've tried to set it up by watching the video, but the maximize page feature on the setup video is also disabled. ...you should just type the instructions.
Dear Sin City Sex toys, We are so sorry to hear that inconvenience. Besides, if you have any question or problem with settings, please send us a message via live chat on your dashboard or email. By the way, I see that you uninstall the app, so I can't check the issue. If you have any question, I'm always willing to help! Autoketing team, Regards!
May 6, 2019
Useless i GREETING MESSAGE - Don't show popup automatically and it still shows automatically i dont know what is wrong. When this problem is resolve i will give you 5 Star but for now NO!
Dear Ronini Official, Sorry to hear that. About the "Don't show popup automatically" feature, maybe there is something wrong with the cache. You just need to delete your cache and reload your site. About the Greeting Message, you can adjust it on the dashboard. If you have any question, please contact us via email: [email protected] or live chat on the dashboard. It's our pleasure to help you! Regards, Autoketing team.
April 18, 2019
Appli does not work ! when we click on the LiveChat nothing appears ! ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Sublima Couture, We very sorry to hear that, May be that issue related facebook whited not added, Please follow this link to add your domain to whitelised manually. https://autoketing.freshdesk.com/support/solutions/articles/42000044933-why-have-i-connected-my-facebook-page-successfully-but-facebook-chat-box-still-does-not-work- If you have any problem please let contact us via email: [email protected] or leave us message in dashboard. Autoketing team, Regards!
April 17, 2019
not chekd it whyyyy force me for review so early. now take this 1 star.........................................................................................
Dear Sixthgalleria, We very sorry about that. if you have any question, contact us via freshchat on your dashboard and we are always willing to help you. Thanks a lot! Autoketing team, Regards!
March 30, 2019
This app dosen't work. I have installed it and set it up, it shows on my store but it seems to only be there for show as wheni click on it nothing happens
Dear Elegant Boulevard, We very sorry hear that, may be we have problem with Facebook api, could you please follow this email to add whitelisted domain to Facebook settings please. https://autoketing.freshdesk.com/support/solutions/articles/42000044933-why-have-i-connected-my-facebook-page-successfully-but-facebook-chat-box-still-does-not-work- If you have any problem please contact us via email: [email protected] Best regards! Autoketing team
March 20, 2019
The app doesnt help me, it never appears in my store... i dont know why, because its "active" all the time, never appears in the pc version of my page, neither in the mobile version.
Dear Magenta Glamour, We very sorry, our tech team is checking your site, maybe it conflict with other app, we will contact you when found your problem Autoketing team Regards!