Facebook Chat Box ‑ Chatbot
Live chat with customers through Facebook Messenger.
Rating
4.4
feedback
505
chart
#10,182
All reviews
Rating Breakdown
Feb. 28, 2022
Works well as expected and on top of that, it's free. However, the icon jumps a bit after page reload, but I see this happens in other apps too, wondering if this can be improved.
Thanks for your feedback. Our team will try to improve the app. Please contact us if you have any questions. We're pleased to support you.
Oct. 12, 2020
aplicativo muito bom ainda gratuito so tenho a agradecer, pôs ainda estou descobrindo mais sobre o app
Thanks for your feedback. Please contact us if you're confused while setting up features. We're ready to help. Regards,
Aug. 31, 2020
I wish that this app did NOT allow the customer to continue as a guest. EVERY customer continues as a guest. Even if they could continue as a guest but type their name in so we have a starting point, that would be great. Other than that it seems to work pretty good.
Thanks for your feedback. You cannot remove the guest mode. We published an instruction article to help merchants hide that mode. Please read https://autoketing.freshdesk.com/a/solutions/articles/42000079055 Contact us if you have any questions Regards
July 24, 2020
I just got the app. Can't wait to see how well it works. It was a quick and easy download and set up. Thanks !
Thanks a lot. Hope our app can meet your needs and work properly in your store. We're ready to hear your feedback. Please contact us if you need any help. Best regards Autoketing team
June 29, 2020
I use this app to be more engaging with online customers. It's been great so far. I would recommend it to anyone.
Thank you for taking the time to give us a review, your feedback is highly respected and it helps our team maintain outstanding quality levels for our customers. Your friend, Autoketing Team.
June 17, 2020
Beautiful Layout. Easy to use. Recommend heaps to use. Easily usable by customers and store owners and adds conversions
Thank you so much for your review. We do appreciate you taking your time to share your rating with us. Please contact us if you have any questions Your friend, Autoketing Team.
June 4, 2020
It is a very good application I like it but I hope a french application. Thanks your this application
Thanks for your review. The Team are working hard in an effort of improving and perfecting the application. Wait for the change! Your friend, Autoketing Team.
April 26, 2020
It could be better if we can control when we wanted the chat box to pop up. Popping Up right-away when customer goes to the page just disrupt the purchasing process. And if it does not pop up, customer might not know there is a messenger. We want customer to focus on our products first before showing them there's a messenger here to help. This can be easily fix with a timer setting on when to pop up the question. I hope my feedback can help you guys. Leaving the 1 star so that you guys can be BETTER. Thanks for this Free App and Good Job!
Thanks for your advice. We will try improving our app in the next version Kind regards
Dec. 31, 2019
Its working so far...its a godsend. Looked for so many seamless ones and finally found one. thank you
Dec. 8, 2019
Would be amazing if we can put a link on the welcome message because we need the visitor to fill in a few fields so we can better assist them
Dec. 2, 2019
Very nice app to use! Didn't had any problems with installing the app and so far it works pretty fine for me!
Oct. 5, 2019
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Sept. 26, 2019
Bien cependant je vois des messages en anglais alors que cela devrait etre en français. Parfois je ne reçois pas les notif de messages client
Aug. 14, 2019
These app has help me keep in touch it my customer. while i am on the go. By using this app customer feel they can trust me more! Which helps me grow my website #Hooka's 13th closet. Thank you
July 16, 2019
All good at the moment, but there is a small problem with the location, the problem is that it appears in front of the cookie bar and covers the letters, I can not put the cookie bar at the top of the screen either, this happens when I visualize it in the mobile
July 3, 2019
I used this app and help me to improve the experience to my customers. I will be nice to set more options like when and where I want the chat box appearing. Sometimes is too much intense and that disturb the customer in my opinion. I highly recommend this app though
June 5, 2019
This app has good reviews that's why I decided to give it a try, is easy to install, I just downloaded the app, hopefully, it will help my store!
May 9, 2019
Nice app, easy to install, and I hope it will help driving sales to my store. It's worth a try. Thank you.
Dear Sheratique, Thank you for your great review, your feedback is our motivation! Autoketing team, Regards!
May 9, 2019
I added this app so I could utilize Facebook messenger chat for my store. Setting it up was easy and everything and it works decently. My biggest complaint and reason I got rid of it is because you only have the option to have the chat bubble at the bottom of your store. I already have other features there and not being able to move it just made it cluttered. I found other chat apps that allow me to put it in different locations.
Dear Teosmilee shop, Thank you for your great review, your feedback is our motivation! Besides, about the position, you can adjust it on the "high position" field on the settings. If you have any question, leave a message on the live chat on your dashboard or email us. I'm always willing to help you! Autoketing team, Regards!
May 8, 2019
I added this app so I could utilize Facebook messenger chat for my store. Setting it up was easy and everything and it works decently. My biggest complaint and reason I got rid of it is because you only have the option to have the chat bubble at the bottom of your store. I already have other features there and not being able to move it just made it cluttered. I found other chat apps that allow me to put it in different locations.
Dear Barn Burner Apparel, Thank you for your great review, your feedback is our motivation! Besides, about the position, you can adjust it on the "high position" field on the settings. If you have any question, leave a message on the live chat on your dashboard or email us. I'm always willing to help you! Autoketing team, Regards!