Omega Facebook Pixel, Meta Ads
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We contacted support regarding serious issues with data tracking – key parameters like fbp and fbclid were missing. The response? “No worries, our app shares everything Meta needs.” Two days later: complete tracking failure, event errors across the board, and deduplication issues on every event (red warning triangles everywhere). We reached out again, and they denied any problem, blaming a supposed “Meta server-side issue.” After multiple follow-ups and a direct conversation with Meta’s technical team, it became clear: Meta had no server-side issues at all. The fault was entirely on Omega’s side. After 11 days of delays, false claims, and no transparency, they finally admitted: “Yes, there's a deduplication error on the purchase event.” At no point were we given logs, real support, or any kind of meaningful resolution. We lost thousands of euros during one of the most critical sales periods of the year (Easter), while Omega support kept us in the dark. Had they simply told us, “our app isn’t working with your setup,” we would’ve switched instantly. Instead, we wasted 12 days and a lot of money. We uninstalled the app and requested a refund. An app that causes this level of damage, denies accountability, and offers no escalation or real tech support should not be listed on the Shopify App Store.
Hi, We are truly sorry for the frustration and losses this situation caused you. There’s no excuse for the delays and miscommunication you experienced, and we deeply regret not providing the level of support you deserved. We should have been more transparent and proactive in resolving the issue, and we take full responsibility for that. Though we understand you’ve already uninstalled Omega, we genuinely appreciate the time you took to share this feedback. It’s a hard but necessary reminder for us to improve—especially in handling critical issues with honesty and urgency. Our Dev team was actually checking your case this morning and realized that you had already uninstalled the app. We truly regret missing the chance to resolve things in time. If you ever decide to give Omega another try, we would love the opportunity to support you again and make your case our top priority to ensure everything runs smoothly. Until then, we sincerely wish you success in your business, and if there’s anything we can do to make up for this experience, please don’t hesitate to let us know. With our deepest apologies, The Omega Support team
I love this app. The tracking works perfectly and there is no loss of data. Accurate reporting. Quite simply a game changer.
Wow! 🤩 Thank you for your amazing review! We're thrilled that Omega Facebook Pixel Meta Feed app is a game changer for you! 🚀💙 Accurate tracking and reporting are what we strive for, and we’re so happy it’s working perfectly for you. If you ever need anything, we’re always here to help. Happy tracking! 📊✨
They supported me very enthusiastically in the installation part, should use
Thank you for your great feedback! 😊 We're so happy our team could assist you enthusiastically with the installation of Omega Facebook Pixel Meta Feed app! 🚀💙 Definitely a must-use! If you ever need more help, we’re always here. Happy tracking! 📊✨
:)
Thank you for the 5-star review! ⭐⭐⭐⭐⭐ We're so happy you're enjoying Omega Facebook Pixel Meta Feed app! 🚀💙 If you ever need any help, our team is always here for you. Happy tracking! 📊✨
Ben was really professional and resolved the problem in minutes!
Thank you for your feedback! 😊 We're so glad to hear that Ben provided professional and speedy support for Omega Facebook Pixel Meta Feed app! 🚀💙 If you ever need assistance again, we're always here to help! ✨🎉
Support is excellent. Ben helped me within 5 minutes. Highly recommended!
Thank you for your awesome feedback! 😊 We're thrilled to hear that Ben provided excellent support for Omega Facebook Pixel Meta Feed app and solved your issue within 5 minutes! 🚀💙 Highly appreciate your recommendation! If you ever need anything, we're here for you. ✨🎉
教程不够清晰，客服回答问题不够明确
感谢您的反馈！🙏 我们很抱歉听到 Omega Facebook Pixel Meta Feed app 的教程和客服回答未能满足您的期望。💙 我们会不断改进，为您提供更清晰的指南和更精准的支持！如果您有任何具体问题，请随时联系我们，我们一定会尽力帮助您！✨😊
I dont know how did this App got 1700+ reviews, the app is glitchy almost incomplete, App has basic glitches, have to connect meta account again and again,you cant save views, data is NOT accurate at all,and alot more. The chat support is completely uneducatied in terms of the app workings, highly NOT RECOMMENED
Hi, We’re truly sorry to hear that your experience with our app has not met your expectations. Your feedback is incredibly valuable to us, and we never want our users to feel frustrated or unsupported. We understand how important accuracy, reliability, and ease of use are, and we take concerns like yours very seriously. Our team is always working to improve, and we’d love the opportunity to learn more about the specific issues you encountered so we can address them properly. Our support agent has already reached out via email to offer priority assistance. Please don’t hesitate to reply—we genuinely want to help resolve any concerns and make things right for you. Thank you for sharing your experience, and we hope to have the chance to turn things around.
EXELLENT SERVICE
Thank you so much! 😊 We're glad you had an EXCELLENT experience with Omega Facebook Pixel Meta Feed app! 🚀🎉 If you ever need anything, we're always here to help. 💙🙌
Useful app that improved my event match quality! Great and quick customer service when you need help with anything. These guys never sleep lol
Thank you for your awesome review! 😊 We're thrilled that Omega Facebook Pixel Meta Feed app helped improve your event match quality! 🚀🎯 And yes, our support team is always here—almost like we never sleep! 😆💙 If you ever need anything, just reach out. 🎉🙌
Fast and good service
Thank you for your feedback! 😊 We're glad you’re happy with the fast and good service from the Omega Facebook Pixel Meta Feed app! 🚀🎉 If you ever need anything, we’re here to help! 🙌
Very good, the people help you very good and great experience
🚀 Thank you for your kind words! We're thrilled to hear you had a great experience and that our team was helpful! 😊🌟 If you ever need anything else, we're here for you! 💪✨
good nice ！！！！
🚀 Thanks for your feedback! We're glad you're enjoying the app! 😊✨
This is the best app and total game changer! the support is fast and professional. Tracy helped me with her knowledge to fix a few issues. Highly recommend it and it is a must have app for all shopify stores.
✨ Thank you so much for the amazing feedback! We’re thrilled to hear the Omega Facebook Pixel Meta Feed app is a game changer for your store! 🚀 Huge shoutout to Tracy for her expertise and quick support — we’re lucky to have her on the team! Your recommendation means the world to us. 🌟
Super snelle reactie en goede hulp. Deze app zeker een aanrader!
Dank je wel voor de geweldige beoordeling! 😊 We zijn blij dat je tevreden bent met de snelle reactie en hulp. Veel succes met de app, en als je ooit iets nodig hebt, staan we voor je klaar! 👍🌟
Thank you so much for the 5 stars! 🌟 We're thrilled to hear you're happy with the app and service! If you need anything else, don't hesitate to reach out. 😊👍
Omega was easy to install and is at a great price point. I used the online chat to ask some questions and Joy went above and beyond to help me. She double checked the set up and found a configuration issue. We were immediately able to solve this on the spot with one of their developers. Such amazing customer service! It is early days but we are feeling confident that Omega is going to help maximise our meta ads budget.
Thank you for the fantastic review of the Omega Facebook Pixel Meta Feed app! 😊 We're thrilled to hear that you had such a positive experience with our team, especially with Joy's outstanding support. We're confident Omega will help you maximize your Meta ads budget too! If you need any more help, don’t hesitate to reach out. We're here for you! 🚀
Thank you for the 5 stars! 🌟 We're so glad you're enjoying the Omega Facebook Pixel Ad Report app. If you ever need anything, don't hesitate to reach out! 😊🚀
always get fast respond and help from the support, the tracking is accurate most of the time but not 100% but that's better than not having Omega at all. So overall worth it!
Thank you for your honest feedback! 😊 We're glad to hear that the support team is always there for you and that the Omega Facebook Pixel Ad Report app helps with accurate tracking. 🚀 While no tracking system is 100% perfect, we're constantly working on improvements to get as close as possible! Thanks for choosing Omega – we appreciate you! 🙌✨
I was helped very quickly and well. The customer service is top notch and the app is easy to use. Definitely recommended!
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service and found the app easy to use. 💪✨ Your recommendation means the world to us! 🌟 If you ever need anything, we’re here to help. ❤️🙌
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