Omega Facebook Pixel, Meta Ads
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I use this app to track conversion API. I'm not good at this so I go to contact the support to give some assistance. Anna helps me to check my setting and some issue with my order. So patient and helpful. Great support!!!
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Super useful, the assurance that comes from having an amazing customer service team is greatly appreciated!
You're amazinggg 🥰🥰🥰. I'm blown away by your positive words, really appreciate the time you took to write such a nice review. Let’s boom your sales MASSIVELY 🚀🚀🚀 Cheers from the Omega support team 🥰
Awesome app and support team. this app is a real game changer for your attribution data and i recommend it
Hi, it’s great to hear that you had a positive experience with the Omega Facebook Multi Pixel app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. 💗💗💗
I used this app to help me do Facebook API. Good online support speed too.I hope to support multilingual customer service
We're happy to see that you had a 5-Star experience with the Omega Facebook Multi Pixel app. Thanks for sharing!
Excellent! Anna solved my problem quickly and she's very kindly. The app now works properly and fine
Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Anna is on cloud nine! 🥰 Hope for nothing but your business’s growth 🔥🚀 _Cheers from Omega support team_ 🥰
gerat job , thank you joy to helo me slove the problem, I have few store using this app, great and suitable for shopify store.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega Facebook Multi Pixel app. We look forward to serving you for many years to come!
Tracy was so helpful and prompt in her approach to resolving my issue. The app is seamlessly useful. Highly recommended.
Yeahhhhh you are awesomee 🤗 Tracy is blushing when reading your words 🥰🥰🥰 Time to SCALE-UP guys 🔥🚀🔥🚀 _Tracy _
这个app很好用，有关像素的问题都会帮我解决。比起Facebook的客服好多了，它们只会给你丢链接，根本解决不了问题。而且Joyce的服务很好。她还会中文。对于中国卖家来说简直不要太棒！用这个插件来设置api真的很简单快捷！非常推荐！
非常感谢您抽出宝贵时间留下好评。 我们非常感谢您的业务。 请让我们知道我们将来能为您做些什么。
Buena app, buena atencion al cliente, los asesores son muy atentos y muy rapidos, el equipo de soporte siempre esta al tanto de lo que uno necesta
Muchas gracias por tomarse el tiempo para dejar una calificación excelente. Realmente apreciamos su negocio. Háganos saber qué podemos hacer por usted en el futuro.
Solved my problems about data tracking, perfect supporting, really helpful. Thanks Omega team! Thank you sooo much!!
Yeahhhh You’re awesome 💙💚💛🧡 We will share this with our team to let them know to keep up the amazing work Thank You so much for your words! 🙏🏻😊🙏🏻😊🙏🏻😊
very helpful and very enthusiastic customer care. The team was really helpful and the app works really good!
Hi, it’s great to hear that you had a positive experience with the Omega Facebook Multi Pixel app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. 💗💗💗
Helps managing pixel stuff, it's much faster and easier to understand than to work with the facebook page. Very fast and helpful support, so far it seems great!
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Omega Facebook Multi Pixel app!
The team was really helpful and the app works really good! Tracy was so cute and helpful The app tracks 80-90% of my sales, good job
We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track!
My cost per purchase was around $6-10 (sometimes even higher) before installing this app and it has literally gone down to $1 at times. It still ranges from $1 to $5 but something is CLEARLY working with this app. My ads feel like they did prior to IOS14. Seriously, if you're struggling with FB's pixel data not being super accurate give this app a shot. Customer service has also been unbelievably helpful- going above and beyond at times. I haven't been compensated for writing this review or anything. I am just seriously blown away and relieved to see my ads performing so well!
Hi, thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!
Features are very useful, customer service is very professional. Automated submission of data to fb. Perfect
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega Facebook Multi Pixel app. We look forward to serving you for many years to come!
Great, I have solved my problem, and customer service is very patient to me.GreatGreatGreatGreatGreatGreat
Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀
Joyce was awesome! Best customer support ever! She knows what she is doing! Thank you so much for the great service you provided
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Customer service is very enthusiastic, and the problems I raised quickly helped me solve it. Thank you very much.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
App xài rất ok cho anh em chạy FB nhé, cài CAPI trên App cũng rất tiện, lại dễ dàng hơn set up với bên khác, bên mình được free 1 CAPI. Support cũng nhiệt tình, có team dev xịn hỗ trợ set up từ A-Z
Omega team rất cảm ơn review của bạn! Sự hài lòng của khách hàng khi sử dụng app là điều Omega team luôn hướng tới, trân trọng, và luôn coi đó là động lực để nỗ lực hơn nữa trong quá trình phát triển app. Rất mong team Omega và App Facebook Multi pixel sẽ luôn được đồng hành với bạn và store trong tương lai dài lâu!
This software is nonsense. At first, I have to say I had difficulties with Facebook Pixel (FB was not tracking my data accurately), so that was the main reason to install this app. Did you know the data will be shown in your FB ad manager with 3 days delay? I also did not. But if that is the case, I think, it should be written in the title, and then significantly fewer people will place trust in this app. That is not the only issue. While it does track events (that's why it gets two stars and not one), it does not do it correctly. The actual difference between the number of sales and purchase events tracked is having around 20% error margin in my opinion. When I tried to address the issue to Support reps, the answer I got was pretty surprising: they told me my other sales are organic :) I mean I wish that was true, but I have not even written meta tags yet, I have 2 subscribers across all my social channels and that is absolutely impossible. I also think the tone in which this was said is absolutely unacceptable: a guy named Andy told me that with 99% confidence he can assure me the software is working correctly and my sales are all organic. He also seemed quite arrogant and was very far from helpful. He also used a lot of laughing emojis, I don't know what made him so happy, but that is definitely not how you handle the customer complaints. At least I don't see what's so funny about my case. I don't like writing bad reviews, but this genius send me a link asking for it, so here you get it, a true and detailed review.
Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience. I apologize on behalf of everyone at Omega. We know that dealing with Facebook reporting is very essential to optimize your ad campaign, but we are also aware that we can’t control other third parties, therefore, we have built an attribution report feature to track your campaign performance and I hope that you can give it a try. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We will investigate further on your case and give you an answer to your problem. I hope you will give us another chance so you can get the kind of excellent experience we’re known for. Sincerely, Kaylee, Leader of the Customer Support Team
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