Facebook & Instagram
All reviews
Review RSS feed
I can no longer use my Facebook with my Shopify store. Why is that happening? If I can get some help that would great.
Hi There, Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Aaron
I had to set up again the Facebook & Instagram Sales channels after a hack to our Business Page. It is SO MUCH COMPLICATED now that you never know what might go wrong. After a month we managed to set up the Facebook Channel, but Instagram keeps returning an error message each time we try to reconnect it. We have tried all possible solutions. The help team insists that the problem is not theirs but from the side of Shopify. Shopify in return suggest to contact Meta for a solution. Absolute mess, unfortunately! UPDATE: Meta Support Team says that there are more than one Shopify accounts of ours and that fact that causes the problem. We never had a second Shopify account! They also said we should resolve the problem with Shopify. Shopify insists that the problem is within Meta. The problem goes on and on without hope.
Hi There, Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Aaron
I am also unable to set this up. And when I request support, it takes to a cyclical page just saying "something went wrong"
Hi there! Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app! Best regards, Steve
What is going on with this app? "Something Went Wrong" with no way to even start setting anything up... Definitely doesn't give me confidence in continuing to use in the future...
Hi there! Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app! Best regards, Steve
easy to use ... keep it up ... you guys are working hard to make this app better and easy ... keep it up guys
Hi there! Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app! Best regards, Steve
Can I give a 0 stars?!?! And this is to the support "pro people". Every single time the conversation starts from the point zero! Please hire some people how actually helps us users...
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
this app ruins the business and wast our time and energy. We can not link and sell on Instagram. It works with Facebook only. It says our shop meets all requirments. there are 3 bugs. 1. Verify your domain We need to verify that you own the domain that you entered in your account. We'll walk you through the steps needed for verification, or you can submit a different domain for review Appeal unsuccessful Your review was unsuccessful. domain could not be connected to your shop. -> it is perfectly connected!! how can we set up our store without connecting it to shopify!!! Please think twice before you speak. 2. This website is not approved Product unavailable on your website To use this website, your products must be sold on the website connected to your account. -> they are pretty much 100% sold very clearly and surely. 4 year old boy can even see it. who does even ask for it withtou selling products!! 3. Your account has been rejected for a shop on Instagram After reviewing your submitted domain, we found that it doesn't comply with our Commerce Eligibility Requirements. If you think there’s been a mistake, you can request another review. -> Like I said there is no problem to sell on Facebook. It says account quality is good. we have asked to review over and over. no improvement. is there any workers?
[December 7 Update] Hi there! Thank you for your patience as we investigated your issue. From my understanding, we have now successfully unblocked you, so you should be all set. Thank you for taking the time to leave a review and for using the Facebook & Instagram app! Thanks, Steve
I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app . DONT USE THIS APP
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
This is the worst integration app on shopify, literally a minefield to workout i have been trying to get shop linked to my instragram account and that has been a pain! first if you do not have a facebook page dont even bother. Even when you do create one you are restricted so whats the point. I have sent all documents i can muster and still restricted. Fix it!!!
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?
Hi there! Steve from Meta here! Thank you for taking time to leave a review. I understand your frustration with the recent changes. If you would like to run campaigns on Facebook and Instagram, you will need to do so from Meta. If you would like assistance with this and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Steve
Unable to create Facebbok and Instagram shops in the Commerce Manager and link them to my Shopify account only because my business is located in Ukraine! When other companies try their best to support people in Ukraine in their fight for freedom, Meta doesn't allow businesses from Ukraine to create Facebook or Instagram shops in their Commerce Manager and link their Shopify accounts using this app! That is such a shame!
Hi there! Steve here from Meta! Thank you for taking time to leave a review. Meta has specific eligibility requirements for selling on its surfaces and your market is considered. You can review the full requirements here: https://www.facebook.com/business/help/2347002662267537 If you would like further assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Steve
I have always been able to create facebook post and ad campaigns through shopify marketing until the meta integration. Very frustrating!!!
Hi There! Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Aaron.
Após a última atualização da Meta a integração com a aba Marketing do Shopify parou de funcionar. Não aparecem opções de criar ações de marketing dentro do Shopify. Ou seja, ficou inútil. Tentei contato com o suporte da Meta mas tudo o que recebo são e-mails enormes que muito falam e nada fazem... ficam me enrolando e não resolvem o problema. A Meta é um desserviço para o varejo, impressionante como conseguem complicar o que poderia ser simples.
Olá! Aaron aqui com Meta! Obrigada por teres tirado tempo para deixar uma resenha. Gostaríamos de saber mais sobre a sua experiência com a aplicação Facebook & Instagram e fornecer-lhe qualquer ajuda que possa precisar. Se desejar assistência, por favor contacte-nos através da nossa equipa de apoio comercial (https://www.facebook.com/business/help), para que possamos assegurar-lhe a melhor experiência possível. Agradecemos-lhe, Aaron
The application worked without problems for quite a long time. Now it's installed, but I can't see it in Shopify Marketing anymore. Im asking for help. Thank you
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
The updates have made the integrations almost impossible to use without a specialized degree. Then, if you want help, good luck navigating their support system. You'll wait days to get a response, if ever. They're missing out on a lot of ad revenue simply because they've made their processes impossible for the normal user to comprehend.
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Over a month later and Instagram still won’t allow setup of my shop. What a nightmare. No feedback, no support. Meta appears to be concerned with elitist accounts only
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
I clicked and installed, but I can't find how to link to the existing Instagram account. There are no instruction, just a blank page?
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
doesn't work. can't sync products from Shopify with meta. help pages on both platforms just don's exist or give errors. e-mail links do not get send. It's all a big fat mess and there is no customer service that seems to be active. Have wasted a lot of valuable hours on this
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
My shop is rejected from Facebook & Instagram. It doesn't say why. I have requested a review and have tried to contact Facebook & Instagram with no luck. If I knew why it was rejected I could fix the problem. Is there anyone that can help?
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can help fix the problem. Thank you, Kristin
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.