Facebook & Instagram

Sept. 1, 2023

Excellent service. A++++++

Aug. 30, 2023

AGRADABLE TODO BIEN EXPLICADO.LA ESPERA FUE MUY CORTA. AFORTUNADAMENTE ESTUVE APROBADA ANTES DE 24 HORAS

Sept. 19, 2023

always something not working, looks like developers don't give a damn is it working or not. Not sure how shopify allows it to be here.

Aug. 24, 2023

I don't know what's wrong, I haven't been able to update the sales channel, I also contacted customer service, but it feels very useless. Very annoying.

Aug. 24, 2023

I was busy setting up sales campaigns to promote our products on facebook and instagram - sadly when it came to publishing the campaigns it failed. Upon closer investigation we found that the "shops" disappeared only to find that the whole integrations has been removed with actions saying that the app requires attention. Further to this I was an absolute nightmare to figure out what was happening, I eventually got an article that advised the shops function is removed. Now we don't event have shops on facebook or instagram in our region, which is completely insane. I started the Shopify platform because of the seamless integration with meta. This is no longer the case. Very upset that we can't have shops in South Africa anymore.

Aug. 23, 2023

All of my Shopify products had became grey and I was no longer able to tag any of my approved products on my IG posts

Aug. 19, 2023

I love the app experience. I am still waiting to see if someone will buy from the social media platform to see how it works. I have had people viewing my products so that is exciting!

Aug. 18, 2023

The app completely does not load. At all. This has been causing problems for my business and impacting it negatively.

Aug. 15, 2023

The Facebook pixel is mistakenly firing the purchase event on product pages, making the campaign algorithm confused and performing poorly. I don´t recommend this app and don't count on getting any support from Meta.

Aug. 1, 2023

I have been using this app for a while and I really joy using it for my ads and facebook post for my products

Aug. 1, 2023

This app is free and it allows your customers to check out directly on Facebook and Instagram. I highly recommend it!

Aug. 1, 2023

I have to say Facebook & Instagram has been very user friendly and has really helped me get my business off the ground. Keep up the goodwork! I hope they continue to keep it user friendly and maybe integrate some easier ways to advertise. Overall a great experience!

July 22, 2023

great stuff! cant' complaint about it. Integration took less than 10 minutes and the best part is that I didn't have to have great knowledge of it.

July 22, 2023

if you haven't done this before, i think reading the documentation PRIOR is a big big help. It's good information for someone that doesn't do this all day long. After I read everything I could, I was able to complete the setup without any issues :) Thank you

July 21, 2023

It works well in bring visitors to my Facebook store. Make sure you add pictures to all your shopify store products and variations to make sure you dont have a failed sync.

July 19, 2023

So far is great, easy to add products and configure the store with Shopify. And excellent that it will sync also with Instagram.

July 19, 2023

I am enjoying this app very much! I can run my ads and post daily automations! I love running my discounts on this app, they make it very easy.

July 19, 2023

Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale. I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data. I'll update this review to five stars if someone fixes this problem.

July 17, 2023

This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can

July 16, 2023

I live and operate my store from Nigeria. I don't know why up till now in 2023, I still cannot operate this sales channel just because of my country of residence. This has extremely limited my Shopify experience since I cannot connect Facebook or Instagram as a sales channel. Hopefully someday you get to trust and list my country so I can utilize this app.