Facebook & Instagram
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facebook is the worst company someone can work with, its torturing trying to get this sale channel to work
Hi there, My name is William from Shopify support, I'm sorry that you've had such a negative experience. I'll reach out to you to discuss the specific challenges that have given you this experience to see if we can overcome them together. William | Marketplaces Support Specialist Shopify
Right after we installed this app our Facebook Business Page was hacked as well as our Facebook personal page because Facebook does not separate Business and Personal accounts.
Hi there, Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you are interested in using the app moving forward. Thomas | Shopify
Constant issues of the app saying its disconnected but doesn't appear that way in settings. Managing the feed and blocking products just to be reset again is a total waste of time. They really need to fix their integration.
Hi there, My name is William from Shopify support reaching out to make note of your feedback and ensure it gets to the right team, I'll also send you a followup email so that we can work together to resolve any outstanding concerns you have with the Facebook channel. William | Marketplaces Support Specialist Shopify
I initially had issues with the set up, but after working with support I was able to successfully integrate this app into my Shopify site and can now funnel new customers to my site with ease
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
The app is not connecting with shopify. I spent several hours trying to solve the problem with no result. Hope support gets in touch with me.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing connecting Facebook with Shopify. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
Facebook + Instagram SUCK! No support whatsoever! I'm not sure why even try with this evil company anymore!
Hi there, Nate here from Shopify. Thanks for sharing your feedback about your experience with the Facebook channel app. We want to make sure that you get the support you need regarding the issues you're facing. I'll be sending an email out to open up the lines of communication and help where I can. - Nate | Shopify
Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders? Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, [Meta Support].
unresponsive. is this still supported? It says disconnected but no settings have been changed and it crashes when i try to rectify
Hello, Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Ashley | Shopify
Had to uninstall with the channel constantly posting updates to FB page feed with no option to disable. New products, price updates, etc. are all automatically posted to your feed. Need to give users choice If you're a fan of choice and controlling the content on the front end of your socials, this app ain't for you...
Hi there, Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together. Thomas | Shopify
This app does not have enough detail to work with the ads manager. its simpler to just make ads in the ads manager unrelated to this app, but if you do, then the app is not smart enough to count the costs of the ads, so its a lose lose for everyone.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support, and make sure your feedback is shared with our team. Charlotte | Shopify
Stole money and close the account without reason, after thousands dollars spent to grow audience, facebook came simply and ban account without reason PS: For facebook answer don't tell me to contact support because i did and it was useless
Hi there, Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together. Thomas | Shopify
Terrible app. As other have also mentioned. FB blocked my ability to have a shop and there is no one to get support. This has been going on for weeks and no resolution. Very very very frustrating! Shopify and Facebook you owe your customers/clients good service. Robots are not working!
Hello, Thomas here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Thomas | Shopify
The pits. Ever since they implemented reviews, people have been giving low stars for the most ridiculous things. I've removed it for my mental health. People are lazy and don't try to email first!
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
Horrible app that's not connecting. Then when you call for help With Shopify. There's nothing we can do. Bad for business.. needs major improvements. They should team up with Facebook and get this figured out.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Really struggling with the facebook apps, trying to set up a new collection in my FB insta store, i spend hours doing it then it isnt recognised! sems like FB is all over the place at the moment, no customer support or help either. Also it seems to import every single item i've ever had on my store, including all the out of stock, archived products, its making the feed enormous and full of things i dont want, really wastes loads of your time!
I’ve been trying to connect my Facebook account and instagram, but it keeps saying error. How am I able to get assistance since I can’t speak to a live agent.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand you have been having trouble contacting our support team. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this. Charlotte | Shopify
Horrible. All the sales channels that shopify offers are so frustrating. I opened the google one a week or so ago. so many problems. Stupidly i thought let me try facebook channel. Spending the half hour it takes to set up the account isn't an issue. It's getting the you've been banned..... Like hello what is wrong with your company. I literally just added some info. I don't know if i did every step correctly but my god...so frustrating. I understand that this wasn't shopify's fault. I'm just letting others no what they can be in for if the get this channel. Update: Totally banned by facebook. They don't let you know why. Very frustrating.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand that you were seeing some kind of ban or disapproval on your Facebook accounts in the channel. These are actually decisions made by Facebook directly, and not something Shopify has control over. That being said, I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Terrible app, it asks me to reconnect i tried several times it doesnt work i tried different browsers different devices i called facebook and chatted with shopify nothing helps and no one can help me What a terrible app and absurd customer service, this has affected my business very negative. FIX THE RECONNECT ISSUE NOW!!!!!!!!!
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. It sounds as though you may have been affected by a known outage on Facebook, which prevented users from logging into their Facebook accounts. It has since been resolved by their team, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this. Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.
Hello! Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps. I look forward to chatting with you! Paola | Shopify Support
Even if a product has multiple images, only one image is linked to Instagram Shopping. This specification makes it impossible to take advantage of Instagram as an image SNS. A single image does not inspire users to buy.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify
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