Facebook & Instagram

Aug. 18, 2023

The app completely does not load. At all. This has been causing problems for my business and impacting it negatively.

Aug. 15, 2023

The Facebook pixel is mistakenly firing the purchase event on product pages, making the campaign algorithm confused and performing poorly. I don´t recommend this app and don't count on getting any support from Meta.

Jan. 26, 2024

After all the changes to fb, meta updates all seems to working well. It did take a over a year to get it all together but at least I can easily post product from messenger. I still cannot view shop items when in shop on facebook but believe that was one of the changes made.

Aug. 1, 2023

I have been using this app for a while and I really joy using it for my ads and facebook post for my products

Aug. 1, 2023

This app is free and it allows your customers to check out directly on Facebook and Instagram. I highly recommend it!

Aug. 1, 2023

I have to say Facebook & Instagram has been very user friendly and has really helped me get my business off the ground. Keep up the goodwork! I hope they continue to keep it user friendly and maybe integrate some easier ways to advertise. Overall a great experience!

July 22, 2023

great stuff! cant' complaint about it. Integration took less than 10 minutes and the best part is that I didn't have to have great knowledge of it.

July 22, 2023

if you haven't done this before, i think reading the documentation PRIOR is a big big help. It's good information for someone that doesn't do this all day long. After I read everything I could, I was able to complete the setup without any issues :) Thank you

July 21, 2023

It works well in bring visitors to my Facebook store. Make sure you add pictures to all your shopify store products and variations to make sure you dont have a failed sync.

July 19, 2023

So far is great, easy to add products and configure the store with Shopify. And excellent that it will sync also with Instagram.

July 19, 2023

I am enjoying this app very much! I can run my ads and post daily automations! I love running my discounts on this app, they make it very easy.

July 19, 2023

Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale. I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data. I'll update this review to five stars if someone fixes this problem.

July 17, 2023

This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can

July 16, 2023

I live and operate my store from Nigeria. I don't know why up till now in 2023, I still cannot operate this sales channel just because of my country of residence. This has extremely limited my Shopify experience since I cannot connect Facebook or Instagram as a sales channel. Hopefully someday you get to trust and list my country so I can utilize this app.

July 3, 2023

HORRIBLE support! If you contact Meta about an issue with the Facebook channel they blame the issue on Shopify and tell you to contact Shopify since the channel was downloaded on their platform. However, when you contact Shopify they re-direct you back to Meta because Meta developed, runs, and owns the app. Similar to every other app not developed by Shopify, it is Meta's responsibility to fix issues and provide app support, but they refuse to do this. It's a useless and endless circle with zero solutions.

July 2, 2023

I purchased books on Ajn.com. there are great variations in the Urdu and English Titles. I found this organization the real pioneer of serving those who read as a hobby. Abdul Hadi Kakar Quetta, Balochistan,

June 28, 2023

Facebook/Meta is the worst. I have been trying to reach out to support for two month because they shut down my shop on Facebook for a violation that I did not violate. I followed the link to request a review but the button is grayed out on my end and I cannot click it to request a review. I have told them this for TWO MONTHS and have not received any support from anyone. I just started a business and this has been the most frustrating process and it should not be. All I am requesting is help, and as a business owner, I should be granted that request. Plain and simple.

June 24, 2023

Very disappointing app because i am trying but not able to login kindly do some things to this application

June 20, 2023

Works decent enough. Instagram appears to integrate better with Shopify than Facebook Shopping. You sync and push your catalog and it just shows up on Instagram. Facebook on the other hand has a few issues. For example one collection I have shows up on Instagram but keeps giving me error messages on the Facebook shopping side. Wish it had a simple push feature to Facebook Merchant for singular products.

June 7, 2023

Zero app support, my account got hacked and no help.... I don't recommend installing this. ........