Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,005
chart
#424
All reviews
Review RSS Feed
March 5, 2024
Solid app, with the only note being setup for shared data tracking could be a bit smoother.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Feb. 11, 2024
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Feb. 1, 2024
Unable to connect to paypal
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Jan. 30, 2024
It is working fine and fast. But there is no option for sending informations like "Own number 0" or "Own label 1" and this is a very important function i need to categorize my products in the Meta Ads Manager..
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Please contact our Business Support team via this link if you need further assistance: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, Meta Support
Jan. 12, 2024
So far the integration with Shopify has been good, a little confusion on the verification steps, but the recommended was for sure the easiest.
Hi There! Thank you for taking time to leave a review.We appreciate hearing from our customers! Thank you, Meta Support
Dec. 31, 2023
Great App!
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
Jan. 5, 2024
I enjoy all of your products. I enjoyed sharing and reposting inspirational posts. Thank you for these great platforms!
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 29, 2023
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 16, 2023
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 8, 2023
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Nov. 29, 2023
It's definitely going better than expected. I am getting more sales and more exposure. Occasionally I have issues capturing all the the information I get when orders come directly from my website versus FB and IG. For example, my website requires a phone number (mainly so we call them customer if there is a problem), but it is not a requirement in FB or IG. Some of our products and services are time sensitive where need to get a hold of the customer asap. Just having their email means we may not get to them in time. These are just minor kinks we can work out. Overall it has definitely boosted sales and we have had zero problem with payouts or processing
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Oct. 21, 2023
It is good but sometimes does not show on my sales channels properly. This is when I go go to add new products through my shopify.
Hi There, Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Please contact our Business Support team via this link, if you need further troubleshooting help regarding your sales channels: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, Meta Support
Aug. 28, 2023
it was hard at first but now I'm in Thank you so much!!! hope I make sales using this app looking forward to this era in my life.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, [Meta Support].
July 21, 2023
It works well in bring visitors to my Facebook store. Make sure you add pictures to all your shopify store products and variations to make sure you dont have a failed sync.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Sept. 15, 2022
I initially had issues with the set up, but after working with support I was able to successfully integrate this app into my Shopify site and can now funnel new customers to my site with ease
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Sept. 24, 2023
Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders? Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, [Meta Support].
Dec. 15, 2021
UPDATE: I was able to get Instagram Shopping to work by resolving small issues that I didn't know were related. For example, removing Gift Cards from the Facebook Sales Channel. Now that it is working it seems like a good app. Couldn't get Instagram Shopping to work. For some reason we weren't approved for Shopping. Facebook tells me to talk to Shopify, Shopify tells me to talk to Facebook. I've been getting the runaround for weeks now and it is super frustrating. Two stars because the Facebook shop worked fine.
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Instagram Shopping feature. Although Facebook handles these reviews directly - I'm going to follow up with you in an email to open up lines of communication and see where I can help. Adil | Shopify
July 19, 2021
I am currently running some ads and the traffic to my website has picked up! Handy app to have installed.
April 10, 2021
I used this app to draw more customers to my store. So, it is good that I am able to connect to people whom I do not know thru this app. It adds another dimension to my store.