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I use this app to sell. BUT it won't recognise me as the main admin so i cant set up facebook or instagram ads with it. I am the sole owner of the business and don't have anyone else working on the site so I am confused
Thanks for leaving your review. I know Facebook admin permissions can sometimes be confusing. I'd like the opportunity to look into this to see if I can provide you some guidance. I will be sending you an email shortly to ask for more information. Look forward to hearing back. - Anna, Shopify Support
To advertise that FB links easily & seamlessly to Shopify is misleading and false. For some users, perhaps it does, but if you’re one of the denied...I can almost guarantee you will be as disappointed as me. My shop (selling painted furniture) hasn't been published bc apparently it doesn't comply with FB Commerce eligibility requirements. Like other reviewers, the specific non-compliance requirements aren’t highlighted, you just get a link to ALL of them. Undoubtedly the reply to this feedback will be that “this situation is entirely controlled by FB and out of Shopify’s hands”. If that’s the case, how does Shopify not have a direct line to FB for their customers for issues like these? This is not a unique problem (read all the 1 star reviews). 4 unanswered support requests from 18 Jan onward, 7 different forums and nearly 2 hours on Shopify chat and still no fix. Though I did get some advice from Shopify chat...and I quote “There are also other forms of social media advertising that you can look at as well. There is Pinterest, TikTok and Snapchat. I can definitely see your furniture on Pinterest : ) it suits that demographic. And if you can make some cool videos with TikTok, who knows! Maybe you can find success outside of Facebook” I’m speechless.
Thank you for taking the time to leave your feedback and sharing your experience. Undoubtedly, I can certainly see how this has been a very frustrating experience given you are still waiting to hear back from Facebook. I understand you are wanting Shopify to help further along the review process with Facebook and although we would love to be able to help, we do not have a direct line to Facebook support at this time. Please do keep in mind that Facebook is a third party platform and, as such, they do not share with us the reasons why a commerce account was not approved. From our end we can only see what is not working, but Facebook does not tell us why it is not working. Hence, this why Facebook Support are the only ones capable of giving you a precise answer and reviewing your account. Merchant feedback is very important to us, so rest assured I will be sharing your review with our developers to see if this would be possible in the future. Even though, we were not able to give you more information on why your commerce account was not approved by Facebook, I still want to ensure you have all the resources to contact Facebook so they can look into this for you. I will be sending you an email shortly to discuss. - Anna, Shopify Support
I think it was a bit confusing to set up, but I figured it out after some googling and reading different threads.
Works a treat with the combined Instagram as well. It was a nightmare getting Business Manager, Business Page & the FaceBook catalogue synced altogether as mine was jumbled up! But I got it done in the end somehow...
Very Very good experience !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i hope this connects once and for all, ive been having trouble when sharing my link on Facebook , it says site under development while in reality its up and running
Thanks for taking the time to leave a review. As you know merchant feedback is very important to us. I'd like to hear more details on the issue you are encountering to see how I can help. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support
He utilizado esta aplicación y me ha parecido una solución óptima para mejorar las ventas en nuestro sitio web. Su interfaz es fácil de usar y ha demostrado ser muy efectiva en la optimización de procesos de venta. Gracias a sus características, hemos logrado aumentar la conversión de nuestros visitantes en clientes. Definitivamente, una herramienta recomendable para cualquier negocio en línea que busque crecer y mejorar su rendimiento.
I am not very technical, so I greatly appreciate how easy it was to navigate the app. I would recommend it to anyone.
Helping me drive customers to my website for my business through both facebook and instagram advertising
Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.
Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support
Easy and simple to set up, hopefully setting up ads will be just as easy. I think the data sharing tab should have more information.
I use this app to help me sell more products, but I can't advertise on Facebook, it is rejected. I hope this time it will be better.
Thanks for sharing your feedback! If you've been rejected from advertising by Facebook, then you'll need to submit a review with their team in order to address this. I’ve sent out to an email to discuss this further. I look forward to your reply. - Abdalla, Shopify Support
Thank you for letting me sell my products online. I am sure I will be using it frequently to promote my business on Social Media.
This is so awesome. This is so easy to use! Many thanks I will definitely be telling all of my friends to use it too!
At this stage it seems like an easy way to set up an Instagram store. I still have more learning to do though.
The app was easy to set up, great idea and very easy to navigate, A must tool for any e-commerce owner. Highly recommend it.
I have a good expectatives with this excellent app in my store and growth the selling and grow the customer
Selling on FB is a plus! Thank you for allowing this platform for us small business owners. xoxoxoxo
With this app i can tag my products from instagram, a great channel to sell online and to keep in touch with buyers
The Facebook channel is a very nice update. I'm still in start up process but so far so good. I feel I will continue to enjoy the process. The integration was a little difficult I could connect all of my fb pages but I finally got it resolved.
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