Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,145
chart
#372
All reviews
Review RSS Feed
Dec. 8, 2021
Absolutely THE WORST APP EVER! Their support is horrific. I have been trying to connect the FACEBOOK app for INSTAGRAM shopping for over 4 months and still have not been able to get them to fix the problem connecting it to my SHOPIFY catalog correctly. I do not recommend this APP or Facebook for Shopify. A client who actually works at FACEBOOK told me that their support so bad - you are better off giving up as it is outsourced to India and they do not help anyone with any connectivity issues. Total waste of 1000s of HOURS as well as over $10K in employee time setting up our Shopify Catalog for Instagram shopping and we can't get it to work. We were told we are better off starting over with a new Instagram account versus actually getting it to work with our live pages, but we have the account since Instagram launched and our following is over 70K so this doesn't make any sense to start from scratch with new social media channels just to get Shopify to work with it, they should have better customer support!
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up Instagram Shopping. I'm going to follow up with you in an email to open up lines of communication and see where I can help. Adil | Shopify
Dec. 1, 2021
If I could give it no stars I would!! Poor excuse for what it considers customer service and it attempts to control your business and how you interact with your own customers.
Hi there! Paola here from Shopify! Thank you for taking your time to write a review and share your experience. I can completely understand your security concerns. Our app's goal is to provide you with a simpler way to sync your Shopify products over to your Facebook account. However, we do not have direct access to your Facebook Business accounts, we only bridge a connection. We also do not interfere on how you will interact with your customers, this is entirely up to you as the Business Owner. With that being said, I would love to understand more of what happened and answer all of your questions and concerns regarding our Facebook Channel App. I will be following up with you through email shortly. I look forward to chatting with you! Paola | Shopify
Dec. 1, 2021
the app Spams my followers with product updates...and there is no way to turn it off! Im losing followers as its getting annoying...
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the issue you're having with product updates on Facebook. This sounds like a Facebook page setting however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
Dec. 1, 2021
App is good, recently updated... How do I remove the 'message us' speech bubble now that Facebook messenger messages come through the Shopify chat - I don't want 2 speech bubbles on my page..
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm more than happy to help resolve the issue that you are facing with the Facebook Channel so I'm going to follow up with you in an email to open up lines of communication. Adil | Shopify
Nov. 23, 2021
TERRIBLE! The FB app asked me to reconnect our store, so I tried that, it didn't work. So I begin the uninstall then re-install. Now I'm getting the same "there's no page at the address" error message. I've tried log out/back in, restart comp, try different browsers and it's all the same error message. What on earth type of app is this?!
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. We do notice this issue affecting a couple merchants so I'm going to follow up with you in an email to open up lines of communication. Adil | Shopify
Nov. 23, 2021
This app is a catastrophe. We installed this in order to use the Conversion API. This became necessary after worsening Pixel performance due to the ios14 update. However, the deduplication is not set up properly and we kept running into error messages and poor ad performance. Neither Facebook nor Shopify support is willing to help. Both point you towards the other.
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Pixel. Please understand that our support for the Pixel is limited and issues are mainly handled by Facebook. However, I do want to see the Facebook Channel working properly for you so I'm going to follow up with you in an email to continue this conversation and see where I can help. Adil | Shopify
Nov. 19, 2021
Worst app ever!!! I was forced to delete and re-download because there was an apparent Facebook error that not even support could fix. I re-downloaded and now I'm unable to connect with my existing commerce account as well as activate my Instagram channel which is already eligible for instagram shopping. So frustrated! This app needs to be fixed! You would think a billion dollar company would have the toolset to make stuff like this seemless. Why is this so difficult?
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with re-setting up the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication. Adil | Shopify
Nov. 17, 2021
Why is this so hard? Can't connect, tried deleting and redownloadin and now I cant even redownload it. PLEASE HELP
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication. Adil | Shopify
Nov. 16, 2021
Read The Reviews Before Installing! I really wish I had read the reviews before installing this. Wasted so much time setting up a Facebook page and jumping through hoops to get my Instagram shop integration only to have my shop rejected for no apparent reason. Been twisting myself in knots trying to figure out what's going on. The message in Shopify admin page sends me to Facebook support. I contacted them - it's been a week and I've heard nothing back. Now I'm afraid to uninstall as I'm others have reported issues when trying to reinstall. Save yourself some pain and hold off on uninstalling this app until it's fixed.
Hi there, William here from Shopify support. I see that you've had some trouble with setting up your Instagram shopping through the Facebook channel. We definitely want to get the channel working for you. I'll follow up with an email to discuss the store specific details, look out for it in your inbox. William | Shopify Support Specialist
Nov. 16, 2021
I uninstalled the app because it didn't work well, but now it is no longer possible to install it. I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need
Hello there! Paola here from Shopify. I completely understand how this could have been a frustrating experience for you. I will be following up with you through email shortly so I can help you get this sorted as soon as possible. Chat soon! Paola | Shopify
Nov. 15, 2021
I removed the Facebook app because it wasn't working. Now I am unable to reinstall — it simply says there's an error and to return to the dashboard.
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication. Adil | Shopify
Nov. 9, 2021
They ALWAYS have problems and support doesn't fix it for weeks if they even find a solution. I haven't been paid in weeks, returns aren't working and much much more. I do not recommend because I have had nothing but issues.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with your payouts and returns (amongst others). I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you get the Facebook Channel working as it should. Robyn | Shopify
Nov. 4, 2021
Worst app ever! Neither shopify not facebook give support - I got suspended from facebook commerce because of this non functional app and now facebook says it´s because of shopify and shopify says please ask facebook. We are trying to sell on facebook again since more than one year and nobody is willing to help. Really this app is just one big disaster!
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the getting your Commerce Account approved. Please understand that Commerce Account approvals are completely handled by Facebook as Shopify has no hand in the decision made. I do want to see the Facebook Channel working for you so I'm going to follow up with you in an email to share some more information with you that can help resolve the issue. Adil | Shopify
Nov. 2, 2021
I have tried unsuccessfully for 2 days to change the photos in 3 of my products. It seems that when I uploaded my catalogue to facebook, it changed the layout of my photos, so instead of seeing the product, you know only see a color. I'm at my wits end
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with your products on the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication. Adil | Shopify
Oct. 29, 2021
the app doesn't sync and Shopify customer service is sh*t. this specialty team they speak of doesn't exist. complete waste of my time
Hello, Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jacky | Shopify
Oct. 22, 2021
Are they crazy? The update in November basically lets Facebook take over your store. They have access to everything you do and your customers. Shopify should be more interested in protecting there customers information and best interest than promoting Facebook. I would highly suggest you remove the application or put your settings to conservative. I hope Shopify did not automatically share my customers information with Facebook.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I can see that you are concerned about data sharing with Facebook. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help. Jason | Shopify
Oct. 12, 2021
Facebook orders do not sync and integrate with the Shopify platform. Facebook confirms the order has been placed, but nothing shows up on the Shopify end. I used to love the Shopify platform, but recently it has been nothing but a nightmare. After reading hundreds of forums and spending countless hours, still no response from the Shopify support. We all would appreciate some help before we change to another platform.
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel, specifically the orders. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved. Adil | Shopify
Oct. 6, 2021
It is not possible to install the App since Facebook had its big breakdown this week. It is a pity and I am very disappointed.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing installing the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved. Jason | Shopify
Oct. 6, 2021
shopify is not acknowledging orders from facebook and the shipping labels tracking info is not being sent over to facebook. Shopify staff will not even fix the issue so it is time to find a platform that actually cares about its members business. This is a shameful company!
Hello there, My name is William a support specialist with Shopify. I understand how important it is for your orders to sync between Facebook and Shopify and I'll look into your account to review the specific situation that is occurring. We're always grateful for feedback and we will use this to constantly improve our app. Please look out for my upcoming email. William | Shopify Support Specialist
Oct. 1, 2021
Die Grundfunktion der App und die Einrichtung des FB-Shops funktioniert gut, aber im Detail könnte mit wenigen Anpassungen ein viel besseres Nutzererlebniss erzeugt werden. 1. Übermittlung der weiteren Bilder über "additional_ image_link" Attribut in den Datenfeed 2. Datenkontrolle und Hinweis bei z.B. Texten oder Optionen, die in Facebook zu Fehlern führen können (z.B. oder Tags in Description) Sollte es dazu Hinweise und Tipps gehen, dann würde wir uns über eine Nachricht freuen. Eine erste Support-Anfrage wurde mit Fragen Sie bei Facbeook nach beantwortet, wobei die Daten klar nicht von Shopify übermittelt wurden.