Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,142
chart
#372
All reviews
Review RSS Feed
Sept. 28, 2021
It got disconnected when it asked me to update the app. Now I try to connect again with my accounts and it says that I do not have a commercial account (if I have !! before it worked perfect) and also the messenger chat was installed only on my site, which I do not want. I need a solution.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting your account connected. I'm going to look into this and follow up with you in an email to see how I can help you to get this resolved. Robyn | Shopify
Sept. 27, 2021
This is not the best app. It was working fine for a bit and now it disconnected Facebook and won't connect my FB Store. I can't even do an ad thru this app. Pretty much useless. There is no one to help with this issue. Also, be aware that when you connect, The app has full power over your FB account as an administrator. Let's hope someone doesn't get ticked and delete everything we worked for.
Sept. 23, 2021
I cant use shopify marketing to publish retargetting ads..... It keeps getting rejected over and over again saying something is wrong with Facebook.
Hi, There can be some things which need to be set up before you can publish Facebook ads through Shopify. I'm going to send you an email so we can get to the bottom of this and get your ad up and running. Keep an eye out for it! - Cíara | Shopify Support
Sept. 21, 2021
We needed to reinstall the app, and we got a "there's not page at this URL" error. After spamming the Add button a dozen times, it finally went through.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you were facing when trying to install the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see how I can help you out. Robyn | Shopify
Sept. 21, 2021
The Facebook integration with Shopify is useless. I cannot access my catalog, I am constantly dealing with technical issues, and after a recent update the app stopped worked entirely. I do not recommend this. Facebook does not integrated easily with Shopify.
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the unexpected technical issues you are facing with the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication. Adil | Shopify
Sept. 21, 2021
Don’t waste your time, support is horrible and the app will not connect. There’s a reason why it’s free.
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with connecting the Facebook Channel. I do want to make sure that you get the support that you need so I'm going to look into this and follow up with you in an email to open up lines of communication. Adil | Shopify
Sept. 18, 2021
"reinstall" message Hi "This page can't be loaded right now A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later."
Sept. 13, 2021
I only want to use Instagram where I can add tags to my website, not the Facebook website that directs to my Shopify checkout. I don't really want to connect both Facebook and Instagram, surely you can connect whichever you please! Facebook always saying 'Request to review issues' ... there's nothing wrong with any of my products - hence I just uninstalled facebook shop. Besides Facebook business manager and Facebook page is so confusing!!
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. It is definitely possible to just use the Instagram feature of the app, but it does require linking some Facebook accounts. I will reach out to you over email to help you out. Jack | Shopify
Sept. 8, 2021
I sent a support request a week ago asking about how to use and configure the App as it is clear that the data fields the app is sending do not correspond to usable data being injected by the Facebook Platform. As of today, they still have not gotten back to me. I am leaving a bad review because 1) the code is written badly and data points for catalog manager don't sync and 2) because they are refusing to respond to my support request. I will update this review if anything changes.
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to reach out to you over email and see if we can address some of the issues you were having with the app. Jack | Shopify
Sept. 7, 2021
Only uploads 1 photo and no longer lets you run a promotion from Facebook commerce manager. Shopify blames Facebook, Facebook blames shopify so nothing can get resolved.
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jack | Shopify
Sept. 6, 2021
We can't connect our Shopify account with Facebook. It says our catalog is already connected. There is no dedicated point of customer service, just opening and reopening the same windows in a hall of mirrors. Our emails go nowhere. Facebook will also not let us change our name because it violates policies, when it clearly doesn't. So beyond frustrating.
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to send you an email and see if we can address some of the issues you were having with the app. Jack | Shopify
Aug. 14, 2021
The app uses the "compare with" amount when displaying stock items on Facebook but Shopify uses - rightly so - the "price" figure for sales. Until this app uses the same figure it is useless as sometimes the "compare with" is used for the RRP and sales price may be higher due to scarcity of stock.
Hello, Jack here from Shopify. Thanks for taking the time to submit your feedback. The channel sends both the sale and regular price to Facebook, but Facebook will always use the lower of the 2. What Facebook does with the product data is out of our hands but I will submit your feedback to our internal team. I'll also follow up with you over email to open up the lines of communication if you need further assistance. Jack | Shopify
Aug. 9, 2021
Why this app isn’t compatible with your store，Obviously this is a program aimed at Chinese merchants and is not allowed to open!I am very frustrated. Facebook has become more and more effective in suppressing China!
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing using the Facebook Channel. Supported Markets are determined by Facebook and Shopify has no hand in this decision. However, I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further. Adil | Shopify
Aug. 9, 2021
I use this app to sell on Facebook and it has worked well thus far. It is easy to add all my products to my facebook page.
Aug. 8, 2021
unable to set up the app and use it. IT asks to reconnect and then it says currently its not possible to do so. Would be great if someone could help me
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting connected to the channel. There can be a lot of moving parts to the Facebook Channel so I'm going to look into this and follow up with you in an email to see how I can help you get set up. Robyn | Shopify
Aug. 8, 2021
Is there anyone at Shopify who can help me with this app setup and connecting my catalog. Most of my items is disapproved?
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the trouble you are facing in regards to your products getting disapproved. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further. Adil | Shopify
July 30, 2021
Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with pixel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further. Robyn | Shopify
July 26, 2021
What went wrong after smooth running of this app for past 1.5 years, this month my catalogue is disconnected and im getting all sorts of errors like ( These events data sources have various errors that prevent them from working correctly.) IN FACEBOOK CATALOG MANAGER My catalogue dynamic ads have stopped working, my data source for catalogue is through data feed and it automatically keeps updating and causing errors. . THERE ARE SOME PRODUCTS THAT DONT MEET THE CRITERIA, I HAVE DEACTIVATED BUT SOMEHOW IT SHOWS ON MY CATALOGUE IN FACEBOOK. Errors take ages and facebook is helpless and clueless. . HARD CODED PIXEL IN PREFERENCE SECTION OF SHOPIFY WAS SO BETTER. . SYSTEM USER HAS TAKEN OVER MY FACEBOOK PAGE ROLE AND IT NEVER GOES AWAY WHEN I TRY TO DELETE IT FROM FACEBOOK BUSINESS SETTINGS. . IS THERE ANY ALTERNATE APP OR SOLUTION SEEKING HELP FROM SHOPIFY OR ANY USER HERE PLEASE HELPPPPPP ! EVERYTIME I CONNECT MY CATALOGUE IT SAYS FACEBOOK AND INSTA SHOP NOT AVAILABLE IN YOUR REGION, WELL MY INSTAGRAM SHOPPING IS STILL WORKING FINE AND MY FACEBOOK SHOP HAS VANISHED. . URGENT HELP NEEDED ELSE I WILL SHIFT TO OTHER PLATFORM, SHOPIFY AND FACEBOOK SUCKS !!!
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the various issues you've been facing lately. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can do everything I can to help. Robyn | Shopify
July 20, 2021
HORRIBLE experience! I installed, worked real hard to get 10,000 followers on IG, did it and got the swipe up tagging. Had IG working for a few weeks, while FB for about a year. My FB page is older and I have over 45 grand followers. Thought this was a good idea after they invited me to install the app. Sold some things on FB and IG and all of the sudden they disabled the shops and withheld $467 of my money requesting that I prove my identity. I sent all sorts of ID and now they want me to show a phone bill with my website name on it to prove that my phone number is my business's number. I do not have a brick and mortar shop. The phone account is in my personal name and I have two phones and two numbers. One personal, one business. They will not accept that and have put me through hell trying to prove who I am for 7 weeks. Their customer service beyond sucks. I have disconnected this app, written off the money that they basically stole. Do not trust Facebook. If you have a problem too bad for you. I have been selling online 24 years and with Shopify 8 years. This is the worst experience ever. Facebook channel gets thumbs down and their customer service get 5 thumbs down
Thank you for taking the time to leave a review. That certainly does not sound ideal. When it comes to selling on Facebook and Instagram eligibility, that is determined directly by Facebook. In the meantime, I would love to discuss other marketing strategies that could work for your business while you continue to work with Facebook for approval. I will be sending you an email shortly. - Anna, Shopify Support
July 19, 2021
I am currently running some ads and the traffic to my website has picked up! Handy app to have installed.