Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,145
chart
#372
All reviews
Review RSS Feed
July 13, 2021
I tried to sync with the facebook channel. All I sell in my shopify store is gellyfit gel polish, some brushes and cuticle oils! I've had so many of my products rejected on the basis that they breach some regulation or other with regard to nicotine???!!!! I'm honestly baffled with some of the BS they have come up with to reject my products when literally everything is Gel polish!!!
Thank you for your review and sharing your feedback. This definitely does not sound like the ideal experience. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to share resources on contacting Facebook to appeal not approved products, and will be in touch by email shortly to provide further details. - Anna, Shopify Support
July 5, 2021
This app is causing my pixel to misfire in multiple ways causing me sales. It’s also loading old products that aren’t even in my admin anymore and not new products. I’ve contacted shopify several times to be told pixel issues are facebooks problem. I spent 6 days messaging with facebooks useless team to be told it’s not their problem because it’s through this shopify app. This is losing me money because my ads can’t optimize due to bad data. I’ve uninstalled and reinstalled it several times and the problems don’t get better. I’ve asked shopify to delete this app and remove any old code and I’ll see if a complete clear out and reinstall improves it. I’ll remove this review if the problems get worked out.
Hey there, Luke here from Shopify Support. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear about the issues you're facing with your Facebook Pixel. Our technical support team has reached out to you via email to continue supporting you and working on the issue there. Luke | Shopify Support
July 1, 2021
Once I set up this app Facebook restricted my advertising and when I sent my ID in for review I was permanently restricted. If someone could point me in the right direction to appeal this decision I would be more than thankful!
Hey there, Luke here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your restricted Ad account. While Facebook has full control over all suspensions, I am follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you. Luke | Shopify Support
June 29, 2021
Awful experience. Half the time my products won't even sync from Shopify to Facebook without any reason. I was also not able to use a Facebook commerce account, and my questions were not answered by Facebook's customer service either.
Thank you for leaving a review and sharing your experience. That certainly does not sound ideal. When it comes to commerce account approvals and product approvals this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to provide other ways you can contact Facebook as well as other options you explore while you wait for Facebook to get back to you! I will be in touch by email shortly. Looking forward to hearing back. - Anna, Shopify Support
June 21, 2021
This app will kill your budget, the bug come up at 10th but after 10 days they dont fix it, i have to turn off ads account because of this app
Hey there, Robyn here from Shopify. Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear that the issues you're facing have caused you to pause your Ad campaigns. I'm going to look further into this and follow up with you in an email to see what I can do to get this fully resolved. Robyn | Shopify
June 14, 2021
Conversions API is not syncing correctly. It says partner integration data has not been flowing for close to a month. FB Support and Shopify Support have not been helpful solving for the issue, all they do is say to disconnect and reconnect and we've done that loads of times at this point. Pixel data is fine, server data is not.
Hi there! Spencer here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you've been having with your Pixel - there are many moving parts to the Facebook Channel so I'm going to look into this further to find out the issue, and follow up with you in an email to open up the lines of communication here so I can see if I can get you up and running. Spencer | Shopify
June 3, 2021
It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves
Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist
June 2, 2021
Nightmare 1) Some of our active products with stock does not appear in our Facebook catalog 2) For products which are inactive / out of stock, still showing 'available' on our catalog.
Hey there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I am sorry to hear you are having issues with the product catalog. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you! Luke | Shopify Support
May 27, 2021
This app has stopped working: Avoid at all costs until fixed. I have just used Socialhead's version and it was a piece of cake to set up and get working, with exceptional instant tech support . I spent too many hours going round in circles and had to draw the line somewhere - Look at the feedback for this app and you'll understand.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Marcus, Shopify Support
May 23, 2021
So far the entire integration process has been very confusing. I think after several hours of going around in circles and watching youtube videos I finally have almost everything integrated. The two outstanding items are my Instagram shopping, which for some bizarre reason will not let me finish the install and my product catalogue is finally up on my facebook page, but you can't actually buy any of the pieces...and I can't find anywhere to enable this...overall, just not very intuitive and so far my most frustrating experience with my e-commerce site.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you've been having in getting connected. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can help you get set up fully. Robyn | Shopify
May 14, 2021
Our ad account has been disabled after we set up the Facebook software, and dealing with Facebook has been a complete nightmare. I'm now attempting to uninstall the Facebook channel, which has proven to be a near-impossible task due to my inability to communicate directly with anyone inside Shopify and Facebook.
Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I understand that having your Ads account disabled can be frustrating. I will be following up with you through email with the next steps to request a review from Facebook, and also ensure that you are able to contact our support when you need. Look forward to chatting with you! Paola | Support Specialist
May 11, 2021
My purchase events were duplicated after I used Conversion API tracking. I could not edit the code to add event_id as custom parameter to avoid this issue.
May 10, 2021
It's great to have the convenience of FB and Insta shop but it's been selling products that have been sold out. It's supposed to read inventory from Shopify through the app connection. It's leaving customers extremely frustrated and it has everything to do with bugs within your platform or bridge between Shopify and facebook. Needs to be fixed. Better to have people shop the website directly than to deal with the backlashes of this.
May 7, 2021
Facebook and IG Shop are not working correctly. For some strange reason my active products are no longer in the tag products options, the only one that appears are the inactive products. Seriously? I had to delete the app and re-installed it but the issue continues. Have contact customer services and have not get a response from them yet. Definitely will need to try another social media option and do ads there instead of Facebook or Instagram since I am unable to tag products and it feels like I am back to 2018 where that option did not exist. What a bummer!
Hi there! Thanks for taking the time to share your feedback! Although the Instagram app's tagging feature is fully supported by Instagram's team, there could be a few different instances where the product catalog might not be syncing properly to Facebook and subsequently to Instagram. I'd love to check in on this with you to cover our basis so you can get the most out of the Facebook Channel and will be following up with you via email to offer assistance to get this figured out! Chat soon! Nidhi | Support Specialist
May 5, 2021
It seems that we are all facing the same problem. I have been locked out from my FB and unable to connect to my Instagram from FB as well. Also the products that have been deleted on shopify still pops up on FB side. Am not sure why and FB send message to say to many broken links to shopify.B Best to remove the app until things are more stable. But like what everyone says, its a lot of time wasted and trying to set it up again!
Hey there! Thanks for taking the time to leave your feedback - it's always valuable to our developers to know where they can improve. I've sent you a follow-up email and hope to hear back from you soon! - Jake, Shopify Support Specialist
May 3, 2021
it seems i'm having the same issue as many of the reviews here, before it was working seamlessly and my catalogue was up and running, now it says facebook does not approve my catalogue, and i can't tag any products on instagram, it's been a nightmare trying to have someone assist in resolving this issue. Still no contact.
Hey there! We appreciate you leaving a review. Feedback is very important to our developers for ensuring the app works best for everyone! I've sent you an email to assist in solving the trouble you've run into and hope to hear from you soon. - Jake, Shopify Support Specialist
May 3, 2021
I see that this is a common problem when I tried to link to Fb and it blocked me. Now I don't have an access to my personal account or business account and I can't find a way to get back on.
Hey there! Thanks for taking the time to leave a review. While we don't have oversight on Facebook's accounts here at Shopify I've sent along an email with some resources for you to look at to get this resolved. Hope to hear back from you! - Jake, Shopify Support Specialist
May 3, 2021
We use the App, but it is impossible to exclude products from the feed. At first is look like its possible, but in the end it doesn't work like that.
Hey there! Thank you for taking the time to leave us a review. Excluding products is a feature of the app, so it sounds like something may be going wrong - I have sent you an email to see if we can get this sorted for you, and look forward to hearing back! - Jake, Shopify Support Specialist
April 30, 2021
I have never in my life experienced more issues with a company than I have when dealing with Facebook and Facebook ads. The new Shopify integrations have been nothing but trouble since they launched. Currently, I am unable to successfully link my Facebook business manager and pixel. Shopify support tried to help but it is a Facebook issue. And of course, Facebook support is no help as usual... Very frustrating. Wish you could just copy and paste your pixel like back in the day. Typical Facebook, making everything 100 times more complicated than it needs to be....
April 20, 2021
Cant connect my shop with the fb button.....all things doesnt work which they said i should do....i dont get it why its so complicated to connect a facebook button to ur shop.... i have no time for stuff like this and now they tell me i should contact facebook...