Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,142
chart
#372
All reviews
Review RSS Feed
March 26, 2021
FB setup was fairly easy. The IG was more fussy. Wasn't clear what the eligibility requirements were or what changes needed to be made.
March 26, 2021
Facebook reaches my customers very well. It is more personal and helps to develop and grow my business.
March 26, 2021
This app randomly generates posts from Shopify to Facebook when new products are added to the Facebook Channel, rendering social media marketing campaigns via Facebook and/or Instagram totally useless. There is no facility in Facebook to turn off these posts. We have had very negative feedback from our followers that these bland posts are irritating. We are almost certainly losing Facebook followers. We ask that Shopify puts pressure on Facebook to rectify this situation as soon as possible. Note also that the Developer Reply to EJay's review does NOT work - see below: Developer reply March 1, 2021 Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support
Hey there - thank you for taking the time to submit a review to us! We are always looking at ways to improve our app. The page updating automatically is currently an issue on Facebook's end and I have sent you an email providing you some instruction on how you can contact them directly. Look forward to hearing from you! - Jake, Shopify Support
March 26, 2021
Simplifies and streamlines a lot of the back-end setup process! I love everything this app is doing for Shopify brands! Thank you Facebook and Shopify!
March 25, 2021
I used this app to connect my Facebook and Instagram accounts with my Shopify eCommerce, and everything was very good. It was my first time using it and have not difficulty to do it.
March 25, 2021
Great experience so far.... Seamless integration from Shopify. I hope FB add features that make selling easier than selling on Amazon
March 25, 2021
Hello we're running into issues integrating the app and our website. The error seems to be coming from ownership issues with our Facebook page. We don't have a single owner to the Facebook page and full permissions are given to the Admins. Facebook doesn't seem to have an option for a single personal page to be the account owner anymore. Some of the errors include: "You do not have admin permissions for the business Peter Coppola you are trying to use, so you cannot complete the flow. Please contact the business admin and obtain permission first." and "To transfer this Page, make sure you’re the admin of the selected Business Manager and the admin of the Business Manager that owns this Page." Again, we're the owners but the app is not recognizing that and will not let us move forward with integration.
Thanks for sharing your review! I can definitely see how your experience so far with the app hasn't been ideal. I'd love to go over all the necessary permissions when connecting your Facebook assets to our app. I’ve sent an email to discuss this further, I look forward to your reply! - Jamilah, Shopify Support
March 25, 2021
A bit complicated to use; especially if you are a beginner. You do need quite an extensive knowledge on Facebook and Instagram apps in order to get your head around it.
March 24, 2021
以前のショップで使用していた時はなかったのに、新しいショップでアプリをインストールしたら、勝手にMessengerが追加された。 商品の連携はしたいが、Messengerはいらない。 削除する方法を教えてくれ。
March 24, 2021
I just wanted to set up something similar to Kit, but it's taken a while just to get to this point in setting up the Facebook channel. Hopefully, this will work for future postings.
Using app
About 2 months
Total reviews
1
Average rating
3.0
Thank you for sharing your feedback with us. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jamilah, Shopify Support
March 24, 2021
This app is easy to install in Shopify and it's fast to confirm. I didn't have to deal with coding, that made everything easier. Thanks.
March 24, 2021
Its an awesome and helpful tool, I do wish it was a bit more easier to understand what I am doing and why I am doing it step by step, but all in all, I am super grateful for this tool!
March 24, 2021
Ive been using the app to promote my shop and it is working well thankyou for helping my online store
March 23, 2021
Just follow the steps provided and it will help you get going on your store. Keep to the plan of your store
March 23, 2021
Very easy! The pop-ups walked me through every step and explained everything in language that was easy to understand.
March 23, 2021
i use this app to help promote my product & create more customers all around Australia it has been great so far
March 23, 2021
Just started using the new interface, will update after more user experience and setting up commerce channel.
March 22, 2021
Now my brand can go further and get more benefits. I like the connectivity and ease with which I can manage both platforms, Facebook and Instagram
March 21, 2021
I used to the app to market my brand and expand my network. Definitely love the way it helps me meets my objectives.
March 20, 2021
I tried it once outside of Shopify. It's pretty good.However there are many rules to remember. You have to remember there are some materials that cannot be posted. For example there are some Jewelry made with buffalo horn that will be rejected to post.