Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,140
chart
#184
All reviews
Review RSS Feed
March 19, 2021
Does not work, always says that the page is unavailable. Does not connect. Very frustrating to work with.
Thanks for sharing your feedback! I'd be happy to help you get connected, but I will need more context and details about the issue you're experiencing.. I’ve sent you an email and look forward to your reply. - Abdalla, Shopify Support
March 18, 2021
good. it seemed fine when I got started. xoxoxoxooxoxoxoxoooooooooooooooThanks. a bunch I appreciate the user friendly app
Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out to an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Abdalla, Shopify Support
March 18, 2021
I use this app to engage with customers, potential customers and friends. I like this app because it keeps me connected to friends, family and customers.
March 16, 2021
frustrated that it's not always easy to keep up with all the changes. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thanks so much for taking the time to leave your feedback. I know changes can be quite overwhelming so I'd like to connect with you to ensure you are getting the most out of our app. I will send you email soon. I look forward to hearing back. - Anna, Shopify Support
March 16, 2021
I used this app to help me promote my page and to boost my products. This tool is very useful and help me push my business both in shopify, facebook and instagram.
March 16, 2021
Got help and support for my requests very quick and helpful. Thanks! We use it for facebook ads and our shop.
March 16, 2021
This is a good app and I have used it earlier too. Somehow the app got disconnected and I am reconnecting
March 15, 2021
I'm sure this app works for those with much experience but had it not been for Peter, with the patience of a saint, I had not been able to figure it out. Thank you Peter for all your help!!
March 15, 2021
1) Even though you have several product images in your shopify catalogue, only one image is synched to Facebook - and it's not even the 'main/first' image of your product. It's a random selection. Looking at Shopify's community it seems that several shop owners have the same issue. 2) It would be nice with an option to force a sync of all products to the facebook catalogue.
Thank you for sharing your feedback with us. I can definitely see why having the ability to sync over multiple product images would be a good feature to implement in the future. I will be forwarding your review to our developers as a suggestion for future improvements. Thanks so much for bringing this to our attention and hopefully this will be a feature we can offer in our app soon. - Anna, Shopify Support
March 30, 2021
Utterly useless .. the old FB app that worked seamlessly was replaced with this one .. and wont connect .. WE HAVE BEEN WITHOUT A FB STORE FOR OVER 4 MONTHS NOW .. Shopify ticket ID is 20655893 .. DO NOT install this app it will disconnect your working app and cause NONE of your tagged FB products & links to work .. ZERO STARS .. Shopify's reposne is to contact Facebook however the MOST ironic thing is that the No1 platform on the planet for "Connecting People" are simply impossible to connect with themselves .. !!!
Thank you for taking the time to share your experience. I can definitely see why this situation has been stressful given that you still cannot connect your Facebook or Instagram for over 4 months. I know our Technical was working with the Facebook development team diligently to get the error you were you encountering resolved and has confirmed the issue lies within Facebook's platform. My best advice is to continue to follow up with them so they can continue to look into this further for you. - Anna, Shopify Support
March 13, 2021
The app is giving us a temporary error on Facebook when trying to setup checkout on Facebook & Instagram. Facebook support tells us that the bank is not supported. We tried Chase, Wells Fargo and BB&T for payments and all are giving the same temporary error since January. Facebook support is useless and we were told by Shopify support to contact Facebook! Here is the error on the last screen: "A temporary problem occurred when trying to complete your request. Please try again later." This is not acceptable.
Thanks for taking the time to leave your review. That definitely sounds like a frustrating experience since Facebook was not able to help you with the error message or with adding your banking details. While we have no control over their payment methods/acceptance, I'd still like to ensure we have provided you the resources you need to contact them. I will be in touch shortly via email to connect with you. - Anna, Shopify Support
March 13, 2021
I use this app it is great! Able to advertise on it - and they try to give you help fairly quickly when you reach out!
March 13, 2021
nice and easy set up, lets see how it goes, when our customers get connected to us via facebook, can only hope for the best
March 12, 2021
I used this app to run my online business for water tanks and pumps. It makes my sales more efficient. It is awesome!!
March 11, 2021
I don't like how you have to reboot every month. It is kind of confusing and can instagram be separate from facebook? At least if one store is down then the other can be working. When you have a small business you are too busy to keep having to authenticate your store - change your passwords- and everything else involved.
March 11, 2021
I cannot see test scores but make sure to include them on the Common Subject Tests and AP Exams. If you only took one AP senior year
March 10, 2021
I've only JUST connected, so can't verify it's impact. BUT , it was super easy to connect. elwood101
March 10, 2021
Very easy to use and set up. I was connected with my social media accounts within minutes. Seamless.
March 10, 2021
I am using this to enhanced customer's experience when shopping online, using social media platform as another marketing tool.
March 10, 2021
We spent quite a bit of time trying to figure out why we could not add myself as an Admin on the FB page; finally figured out that we needed to be "friends" in order for it to work. Would have saved us a lot of time if there was some sort of side note on the Add Person page indicating that requirement. Other than that, all went fine.