Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.5
feedback
3,893
chart
#321
All reviews
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Nov. 2, 2020
Working perfectly! Para todos aquellos buscando un integración eficiente, esta APP lo tiene todo, intuitiva, facil y rápida, recomendada al 100%
Nov. 1, 2020
If it worked amazing...Thanks...Only there is no notification that the charge or catalog was connected or transferred. But thank you Edward D McKeithen
Thank you for taking the time to leave a review and to share your experience. I'd love to hear more details regarding the notifications you weren't seeing to ensure you are getting the most out of the app. Your feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
Oct. 31, 2020
Good sync between shopify and facebook. I like it ! Have the good price and sync is good. 15 minutes and everything is great.
Oct. 31, 2020
I just installed the newest version so I don't have too much experience with the app but I can tell you, if the algorithms are still the same I know I'm going to continue to have problems with my products being flagged for violations that are simply not true. For example, a band t-shirt with a demon on it was flagged for excessive nudity. Really?? How about you let me sell my products on your app and I'll let you know if it's any good. Until then, it's a pain to list anything for sale so we really don't use facebook much at all. If my customers didn't use facebook to send messages I would have deleted it all together. I really don't like it and I kinda hate that I HAVE to use FB.
Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand in. I would be happy to share resources on how to contact Facebook to appeal not approved products should you need it in the future. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
Oct. 30, 2020
There were no bugs linking my Facebook and Shopify accounts. That's impressive for Facebook as the platform is usually a linking disaster with no customer support available.
Oct. 30, 2020
Worked well to set up Facebook and Instagram Shops. The process was simple and straightforward with not much learning curve.
Oct. 30, 2020
I am computer illiterate and this app was very easy to work with. I am able to make campaigns easily
Oct. 30, 2020
So far so good. I always get a bit nervous linking this to that, but I do trust Shopify and the more all my channels are integrated the better.
Oct. 29, 2020
Installed the app. My Facebook account got suspended then, for suspicious activity????? Now it is reviewed by Facebook. I really hope I will be able to recover it since I use it to manage the FB of my business. In the meantime, I can't use my account. Wonderfull experience (I am sarcastic of course)
Thanks for sharing your feedback! I definitely understand how frustrating that can be. In that regard, so I’d like to discuss this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Oct. 29, 2020
I used the app to setup a ecommerce store on facebook. not sure if i did things correctly cause it was so easy.
Oct. 29, 2020
I love the app. I found it super useful and really convenient to navigate. I'm excited to see more benefits in the future.
I appreciate the time you took for sharing your feedback! We work hard to improve our app functionality, so I’d like to touch base with you in regards to your experience. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Oct. 28, 2020
Es bastante intuitiva, me parece que esta hecha para facilitar los procesos de manera muy eficiente. Buen Trabajo
Oct. 28, 2020
a great tool that allows small business to work more efficiently and makes reaching customer easily
Oct. 28, 2020
Great app, very easy to use, seamless integration, highly recommended for everyone looking to add collections to facebook from shopify
Oct. 27, 2020
It was a little confusing, but I was able to figure it out. Nicely designed and had good menus to navigate with good descriptions and help hints. As with everything Facebook, it has room for improvement, but should be a viable addition to our marketing.
Oct. 27, 2020
With following directions, this app is easy to install. I have not had it long enough to give complete experience but so far so good.
Oct. 27, 2020
Used to help promote my shop on both Instagram and Facebook. Just wish it could help fix the bot for approval of products!
Oct. 27, 2020
Really Easy to set up and become active on Facebook/Instagram. Convenience to manage all SKU's in one place.
April 12, 2021
My FB shop followers see a post saying "SHOP added an item..." containing the item details whenever I add a new product or product variant. This floods their newsfeeds and they turn off notifications altogether or unfollow the shop. There seems no way of stopping these automated notifications apart from disabling the FB channel.
Oct. 26, 2020
Do not install this channel, it will just make a mess with your Facebook shop taking control of it and not allowing you anymore to have checkout on Facebook. Just stay in FB with their manager and update your products manually (even if it is a long process). Support is as awful as the channel!
Thank you for leaving a review and sharing your feedback. I'd like to work with you to select your preferred checkout method on the Facebook channel so I will be following up with an email shortly to let you know what next steps to take. - Veena, Shopify Support