Facebook & Instagram
All reviews
Review RSS feed
Good
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Vergognatevi, assistenza inesistente per un azienda che con facebook ci lavora.
Ciao! Grazie per aver dedicato del tempo per lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile. Grazie, Supporto Meta
Solid app, with the only note being setup for shared data tracking could be a bit smoother.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
A very poor app integration riddled with flaws and consistent only in it's inaccuracies. If you care at all about accurate measurements and pixels, this is not the app for you. You'd think recording $1,500,000,000,000 in sales would be worth noting or investigating, but Meta has investigated itself, the pixel code, and the app developer and discovered that it's all working perfectly and this is to be expected.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Since this Feb, after registering my business for more than 5 times, This app is still asking me to register my business again and our products are still not showing up on my Facebook or Instagram
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
I'm not even going to give it one star. (ok so I had to give them one star or it wouldn't let me post) We get very few orders through them and have never been paid. I've tried to verify my store 5 times with documents. They make it almost impossible. I even sent them our corporate tax return which wasn't good enough. I'm going to disable it after losing money again.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to continue assisting you until your issue has been resolved. Here's the Business Support team link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Please continue to work with us over email to ensure you have the best possible experience and finalize your order payments. Thank you, Meta Support
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
I love it!
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
bağlanamıyorum
Merhaba! İnceleme bırakmak için zaman ayırdığınız için teşekkür ederiz. Verdiğimiz rahatsızlıktan dolayı özür dileriz ve bir çözüm konusunda size yardımcı olmak isteriz. Lütfen şu bağlantı aracılığıyla İşletme Destek ekibimizle iletişime geçin: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Sizinle doğrudan iletişime geçebilir ve mümkün olan en iyi deneyimi yaşamanızı sağlayabiliriz. Teşekkür ederim, Meta Desteği
I have gone through the verification process five times and get "stuck" on the phone/text verification every time. I double check the number, went through the troubleshoot process and still, I get no call and no code. There is also no live help. It is very frustrating and there seems to be no solution as I've already gone through the troubleshooting to no avail, and there is no one to contact.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused in the verification process and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Meta needs serious overhaul of their business processes. We have been told that our primary domain (verified by Shopify store) is verified by some business manager account. This situation resulted in us not being able to tag our products in our Instagram and Facebook shops. Have spoken to multiple agents, showed them the proof of domain ownership as well domain info within Shopify's settings, but they are copying and pasting responses to our queries. For example, they keep asking us to verify the business within business manager, whereas their own system states "business not eligible for verification" so how can we verify it. I can give umpteen examples of classic definition of complete disconnect, but I will stop here. They have successfully pushed us towards the path of uninstallation as without domain verification we cant operate our insta or facebook shops. It's been four weeks now, upmteen calls, messages and chats with Meta support with just copy and paste replies from them with zero help. Entire story: We bought the domain in Dec 2023 from GoDaddy and tried to verify the domain on Meta Business only to find out that Kronos Marketing had it verified in 2021 and since then closed their business. Now we contacted through meta business a request to Kronos Marketing to allow us have access and they never responded as they have closed the business. Went to Shopify to seek help, they asked us to go to GoDaddy and find if Kronos Marketing still had verification code in domain. GoDaddy confirmed tat there is none. Went to Meta support gazillion times with a simple request as domains get sold and resold so they should be able to initiate reverification to previous owner. Of course, Meta wont listen as always and would give copy paste response something like this - "we have escalated it to our Pro team and they are looking into it" and all they do is copy paste responses which never solves the issue but window dressing. We have raised this issue with Meta more than a month ago, and even the fifth chat session has the same response after more than a month "we are still looking into it" Wow - simply wow! Enlightening information for Meta: 1. Domain ownership changes frequently in e-commerce. 2. Once verification of Domain in Meta business manager does not make the domain owner till eternity 3. Reverification process for domain ownership can cut down your million support calls 4. Your 3.8 star rating can improve by deploying simple logic into your business processes 5. Meta is not invincible - listen to customer and ACT to course correct instead of just copying and pasting. Update on March 20, 2024: Meta asked us to submit an affidavit that we own the domain. Provided signed copy on March 08th, 2024 and have not heard back from them, instead they stopped the integration of the Shopify store. Now it is giving error code 11 and there is of course no reply or no help from their support.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and as mentioned, you've been in discussion with us regarding your account. Our Business Support link if you need to follow-up with us again: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We will continue to assist you to ensure you have the best possible experience. Thank you, Meta Support
Excelente opción para facilitar la interacción con los clientes
Hola! Gracias por tomarse el tiempo para dejar una reseña. ¡Apreciamos saber de nuestros clientes! Gracias, Meta soporte
Good app, keep it up.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
good
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
a bit easy with patience lol
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Checkout with facebook & Instagram is so premature that we might have to pull out. None of the basic settings like shipping is being synced. It just defaults to free shipping... meanwhile we're only a pick-up business.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! If you need further assistance from us, please contact us here: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, Meta Support
dedicacion
Hola! Gracias por tomarse el tiempo para dejar una reseña. ¡Apreciamos saber de nuestros clientes! Gracias, Meta soporte
I've un-installed 4 times. still getting the "Something went wrong" message. Shopify support was able to assist with the issue and had it resolved within 24h
Hi There! Thank you for taking time to leave a review and glad you were able to resolve your issue. Thanks for sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.