Fastr: SMS & Email Marketing
All reviews
App has been brilliant so far and has generated sales in the first few hours. Had a minor issue due to shopify changes but was rectified quickly by David, I allowed him access to myshop and he sorted it all for me within an hour of messaging for help. Which makes life easier. Look forward to using the app more and confident in the customer service
The App is easy to set up, looks user friendly and Alex was on hand to support from the beginning.
Fantastic service. Can’t wait to see the results. Alex is great helping me get everything set up. I would recommend this app.
The customer service for this app has been super helpful! Lee-ann has gone over and above what I would expect based on the service I've received from other companies' apps I have used on my Shopify store. Very proactive in their approach to customer service.
Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎
I was having trouble getting the abandoned cart emails to go out at their scheduled times. Ashley from Carti.io helped me by walking me through how to turn off abandoned carts in Shopify, as well as check email subscribers.
Super easy to install and customer service representative, Anastasia, was quick to respond and easy to work with. Thank you so much. Not sure how successful the cart abandonment recovery is (hoping it will be more that 15% increase in revenue) but the app is easy to install, easy to navigate and it's great to have a chatbox for questions. :) Thank you
very very friendly support, helping fast :) i am very happy with the app and looking forward to seeing the first results.
Very supportive and helpful customer service advisor, Alex. Will recommend Carti to any doubters. I think Carti will do me good especially with someone like me who is not savvy with marketing.
Dark billing. The displayed rate of the application up to 1000$ of income generated is $19.99 per month (+ cost of SMS). I paid last month about $75 for $675 of income generated...
Hi there, Thanks for the review & I apologize for the bad experience you've had with our app. But SMS costs are not in our control, and they change based on country + message length & and amount of units sent. We do everything in our power to keep SMS costs to the minimum, we do not make any profit on SMS, in fact, we lose over SMS costs. All of that said, you still got a 900% (!!!!!)in ROAS. This is positive compared to probably any ad you've even run. Our billing is not dark, on the contrary, we do everything in our power to make the app profitable and make the pricing fair. Unlike other apps, we charge purely based on generated revenue (when we can). Either way, please get back to me and let me know if you have any other questions, I'll be more than happy to help you out in any way I can + I see that you're still using the app so I guess the experience wasn't that bad. Thanks anyways for being a user, Eric | The Carti Team [email protected]
Ottima applicazione per il recupero di carrelli abbandonati, e il servizio clienti è veloce rapido e molto gentile.
This app was very user friendly and easy to set up. Support provided excellent customer service and troubleshooting to solve one of my technical issues.
First day using the app! Very excited to see the results. Customer service has already been prompt and very helpful!!
Thank you for your review🙏 Our support team is always ready to help😎
I use the app to help my customers to purchase when they hesitate at check out or forget to complete their purchase. I like how the app is able to send messages offering discounts at different stages of the customer checkout to get them to complete their purchase. It is an awesome app to have on your website.
Thank you for your great review🙏 We built the app specifically for your needs😎
i love to get something that i pay for if it works for us this is fantastic and I will 100% support this APP
Thank you for your great review🙏 Our team is always ready to help you 24/7😎
Alex was very kind and helpful. I installed this app today, and hope this app works well. Can't wait to see it send emails!
Thank you for your great review🙏 Our team is always ready to help you 24/7😎
Anton was super helpful with me navigating the app! So far, I'm loving the way the abandoned emails are set up.
Thank you for your great review🙏 Our team is always ready to help you 24/7😎
Really easy to use and a great support function. Got an answer to my question within a couple of minutes. Would 100% recommend
Thank you for your great review and feedback🙏 Our support team is always ready to help you 24/7😎
I like the app but it's conflicting with our promotions. If we don't have promotions then I will turn it on. We feel that our customers will get confused if they see 2 promotions. Since ReConvert Upsell & Cross Sell is post sales, that works well for us. This will persuade them to buy more. Thank you.
I have this App since a while and it is great, I could recover so many sales. And Alex is always here to help and answer your questions or concerns. Highly recommend it.
Thank you so much for your amazing review. Our support team is always here to help 24/7😎
I have been using the app for a couple of months now and it is performing very good. Today I needed support on a minor issue and my request was dealt with, quickly and expertly, through the in-built message panel. I really appreciate the support. Thank you!
Thank you so much for your awesome review and the feedback :) Our support team is always here to help 24/7😎
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