Fastr: SMS & Email Marketing
Fastr | Abandoned Cart Recovery For Shopify
Rating
4.3
feedback
55
chart
#5,222
All reviews
Review RSS Feed
May 25, 2023
I have been trying to get a hold of customer support seems like forever. No reply. I've sent emails and no reply. I am constantly getting errors when I'm trying to use this app. I need someone from support to contact me now. It says 24/7 hr support and it's been 4 hours already with no reply.
May 2, 2023
The App is easy to set up, looks user friendly and Alex was on hand to support from the beginning.
May 1, 2023
Fantastic service. Can’t wait to see the results. Alex is great helping me get everything set up. I would recommend this app.
April 13, 2023
The customer service for this app has been super helpful! Lee-ann has gone over and above what I would expect based on the service I've received from other companies' apps I have used on my Shopify store. Very proactive in their approach to customer service.
Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎
March 30, 2023
This is a great app, since being installed today I had 3 carts completed with sale. I highly recommend this app.
Feb. 15, 2023
I was having trouble getting the abandoned cart emails to go out at their scheduled times. Ashley from Carti.io helped me by walking me through how to turn off abandoned carts in Shopify, as well as check email subscribers.
Jan. 16, 2023
Super easy to install and customer service representative, Anastasia, was quick to respond and easy to work with. Thank you so much. Not sure how successful the cart abandonment recovery is (hoping it will be more that 15% increase in revenue) but the app is easy to install, easy to navigate and it's great to have a chatbox for questions. :) Thank you
Jan. 2, 2023
very very friendly support, helping fast :) i am very happy with the app and looking forward to seeing the first results.
Nov. 19, 2022
Dark billing. The displayed rate of the application up to 1000$ of income generated is $19.99 per month (+ cost of SMS). I paid last month about $75 for $675 of income generated...
Hi there, Thanks for the review & I apologize for the bad experience you've had with our app. But SMS costs are not in our control, and they change based on country + message length & and amount of units sent. We do everything in our power to keep SMS costs to the minimum, we do not make any profit on SMS, in fact, we lose over SMS costs. All of that said, you still got a 900% (!!!!!)in ROAS. This is positive compared to probably any ad you've even run. Our billing is not dark, on the contrary, we do everything in our power to make the app profitable and make the pricing fair. Unlike other apps, we charge purely based on generated revenue (when we can). Either way, please get back to me and let me know if you have any other questions, I'll be more than happy to help you out in any way I can + I see that you're still using the app so I guess the experience wasn't that bad. Thanks anyways for being a user, Eric | The Carti Team [email protected]
Nov. 8, 2022
Ottima applicazione per il recupero di carrelli abbandonati, e il servizio clienti è veloce rapido e molto gentile.
June 27, 2022
This app was very user friendly and easy to set up. Support provided excellent customer service and troubleshooting to solve one of my technical issues.
May 13, 2022
Great app! it helped us immediately to convert prospects into customers. It's easy to install and manage. We recommend it to help you save time and automatize your shopping cart emails easier.
Thank you for your great review🙏 We built the app specifically for your needs😎
May 1, 2022
It seems to be a very friendly and convenient plugin, great customer service that helped and very fast. Waiting to see the rest of the process in front of you but so far a very pleasant and comfortable feeling!
Thank you for your review🙏 Our support team is always ready to help, also we wish you many sales😎
April 28, 2022
First day using the app! Very excited to see the results. Customer service has already been prompt and very helpful!!
Thank you for your review🙏 Our support team is always ready to help😎
April 26, 2022
I use the app to help my customers to purchase when they hesitate at check out or forget to complete their purchase. I like how the app is able to send messages offering discounts at different stages of the customer checkout to get them to complete their purchase. It is an awesome app to have on your website.
Thank you for your great review🙏 We built the app specifically for your needs😎
Feb. 17, 2022
i love to get something that i pay for if it works for us this is fantastic and I will 100% support this APP
Thank you for your great review🙏 Our team is always ready to help you 24/7😎
Jan. 13, 2022
Alex was very kind and helpful. I installed this app today, and hope this app works well. Can't wait to see it send emails!
Thank you for your great review🙏 Our team is always ready to help you 24/7😎
Dec. 7, 2021
Anton was super helpful with me navigating the app! So far, I'm loving the way the abandoned emails are set up.
Thank you for your great review🙏 Our team is always ready to help you 24/7😎
Nov. 10, 2021
Really easy to use and a great support function. Got an answer to my question within a couple of minutes. Would 100% recommend
Thank you for your great review and feedback🙏 Our support team is always ready to help you 24/7😎
Nov. 4, 2021
I like the app but it's conflicting with our promotions. If we don't have promotions then I will turn it on. We feel that our customers will get confused if they see 2 promotions. Since ReConvert Upsell & Cross Sell is post sales, that works well for us. This will persuade them to buy more. Thank you.