All reviews

Rating Breakdown

  • 5
    80% (44 ratings)
  • 4
    4% (2 ratings)
  • 3
    5% (3 ratings)
  • 2
    2% (1 ratings)
  • 1
    9% (5 ratings)

Reviews with Text

  • 96% (53)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 10, 2021

I am using this app to recover abandoned carts. So far it is very intuitive, easy to customize, and the chat feature is super helpful! They are very responsive and were able to show me exactly how to enable one of their key features.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your great reviewπŸ™ Our support team is always ready to help you 24/7😎

5 / 5 Share

April 19, 2023

I have this App since a while and it is great, I could recover so many sales. And Alex is always here to help and answer your questions or concerns. Highly recommend it.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your amazing review. Our support team is always here to help 24/7😎

5 / 5 Share

June 16, 2021

I have been using the app for a couple of months now and it is performing very good. Today I needed support on a minor issue and my request was dealt with, quickly and expertly, through the in-built message panel. I really appreciate the support. Thank you!

Using app

3 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for your awesome review and the feedback :) Our support team is always here to help 24/7😎

5 / 5 Share

April 8, 2021

Awesome thanks Vladimir for the help! Highly recommended!! Hopefully my abandoned cart rate goes up thanks team!

Using app

About 1 hour

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for the review! I'm sure your recovery rate will go up :D

3 / 5 Share

March 26, 2021

Looks pretty good at a first glance but it creates conflicts with other apps and make the website almost not functional. Make sure you check after you install it.

Using app

35 minutes

Total reviews

1

Average rating

3.0

Developer Reply

Hi there, All these issues have been fixed. You better give the app another chance ;)

5 / 5 Share

March 26, 2021

Quick and reliable support team with good technical knowledge. Another important highlight is that you will not be charged until you make good profit.

Using app

3 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your review :) Our support team is always here to help 24/7😎

2 / 5 Share

Jan. 22, 2021

I really wanted to like this app, because I have used another app from this company that works well, but this one caused my store many problems. It seemed to have conflicts with other apps in my store and also the FB messenger apps never showed up properly. I tried to get support to fix it, but there were still problems, even after they told me everything was ok. Anyway, I couldn't leave my store in a half-functioning state for much longer, so I just ended up deleting the app. Maybe I will try it again in the future when the bugs have been worked out.

Using app

3 days

Total reviews

22

Average rating

4.2

Developer Reply

Hi guys, Thank you for your honest review, Eric here, I'm the CEO here at Carti.io Any chance we could jump on a call and explain everything to you? We supported FB messenger completely until the recent update from Facebook that is blocking some of the features (you can find it at all the Facebook marketing apps out there). There is nothing we can do about it at the moment (this is not a code issue from our side). We're actively looking for a solution and in contact with Facebook to try and solve this ASAP. I apologize for your experience, It would mean the world to me if you could give my business another chance πŸ™ Please get back to me and let's see how we can solve this issue with you :) Eric | Carti.io CEO

5 / 5 Share

Dec. 9, 2020

Nice app and great customer service. I like the functionalities which is helpful in getting orders realized.

Using app

3 days

Total reviews

4

Average rating

4.0

Developer Reply

Thanks for this great review !) The support team is available 24/7

5 / 5 Share

Nov. 12, 2020

I'm so glad I found this app. A youtuber mentioned it and I checked them out. They don't have that many reviews so I was a bit sceptical. However, I ended up canceling a paid subscription with someone else to switch to this app. Now I pay nothing and I'm getting MORE! I wish I'd known about this app sooner as I would have saved a lot of money and would have had free SMS. You can't put a price on free. <3 Also, support was SUPER fast. Like immediate. And it was a live person.

Using app

About 5 hours

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for the review! we're trying to make sure Shopify stores are getting the best value for their money!

5 / 5 Share

Oct. 29, 2020

Only 24 hours with the app and I got more sales! a really comfortable way to write what you want to your Customers! thank you CARTI!!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review, we're always happy to help Shopify sellers sell!

5 / 5 Share

Aug. 27, 2020

Cart recovery has been a pain in my store for a while, I used to send one cart recovery email and it converted well, but this is a game changer. The support team helped me configure 3 abandoned cart recovery email, same with SMS (which works great BTW!!!) and 3 with push notifications. my order recovery rate improved significantly since I started using Carti.

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the review! making it easy is our moto :D

5 / 5 Share

Aug. 20, 2020

Cool idea to have all cart recovery automation in 1 place. I asked for a small feature to add and they added it within a day (I needed to edit the logo in the abandoned cart recovery email)... impressed with the support team. so far the SMS abandoned cart abandonment sequence is performing the best. a few features are still missing but it seems like they're building them fast :)

Using app

2 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for that! we're a small team so we try to make changes quickly for our customers

5 / 5 Share

Aug. 20, 2020

So... 1 app, All the channels I need! Interesting. It's perfect for checkout recovery but they also have browse abandonment campaigns for each channel which is great for cart recovery too! Support was there to help me in the live chat right away so can't complain about that. I only had it running for a few days and already made about 10 sales from it.

Store

Kewlioo

Using app

2 days

Total reviews

31

Average rating

4.5

Developer Reply

Thank you for the review! I hope you'll get many more sales!

5 / 5 Share

Aug. 17, 2020

I installed the app yesterday and already got 2 checkout abandoned recover cart email purchases, 1 push notification sale, and 1 SMS sale. Saves me a lot of money considering all the other cart abandonement apps I use to get the same results. Very good support team also. Would recommend to small, medium, large and even Plus stores looking for extra automated income for a very reasonable price

Using app

1 day

Total reviews

33

Average rating

4.8

Developer Reply

Thank you so much for this kind review! good luck!

5 / 5 Share

Aug. 16, 2020

Best support ever! I installed the app and Eric from the support team helped me set up everything over Zoom call! I already got an abandoned checkout converted into a sale the fact that you can use both SMS notifications, push notifications and emails are great. before that I only used 1 email to recover cart. Thank you guys!

Using app

21 minutes

Total reviews

8

Average rating

4.8

Developer Reply

Thank you for being our first review! We're always here to help and listen to your needs! thank you for valuable feedback, we'll definitely implement all of it in our roadmap :)