Amazon MCF by ByteStand
Advanced global Amazon MCF with real human support
Rating
4.9
feedback
352
chart
#1,144
All reviews
April 28, 2021
The app has a couple of steps to set up. I followed the YouTube video on the subject. Simple in hindsight and allows you the ability to pick which product you fulfill from FBA which is a nice feature. The checkout experience is also great on the consumer end with dynamic pricing which allows us to leverage Amazon's low shipping prices which results in higher conversion. I reached out to Cara at customer support a couple of times and she was very helpful (read patient) and gave everything a double check. Will likely use this again for future implementations.
April 23, 2021
Cara was awesome helping me to get the app properly configured. The app is now working perfectly as advertised!
April 23, 2021
The support service is very professional and helpful. They are not just help on setting but suggest the other best practice on shipping zone setting. recommended. Thanks. Cara.
March 19, 2021
Used this app for a while. Occasionally it wouldn't allow customers to complete their purchase claiming that we didn't ship to the UK. Approx 2% of orders affected. Shopify adamant problem isn't with them. Tried to get Bytestand to look into the problem but after hearing nothing on the subject have given up. Voting with our feet and moving to another app which also offer inventory synchronization.
This is unfortunate as this shop owner was with us for over a year. We communicated many times over email with this customer, and explained Amazon will not return rates if they have no inventory. This is Amazon's way of saying they cannot ship something they do not have.
March 16, 2021
Although it turned out Bytestand was not the appropriate solution for our needs, we received excellent customer support from Cara who helped us resolve our shipping problem. Thank you for the excellent customer support Cara.
March 3, 2021
The app has worked great on my trial orders so far. Even better is their customer support. Hands down the best support I have gotten on any of the dozens of apps I have used/tried in the past.
Feb. 24, 2021
I used this app to fulfill my shopify orders through amazon fba. It not only save me money on the shipping but also freed up my time to focus more to grow my business. Setting up the app was easy once you follow the video instructions and Cara was always available ready to assist if needed. Great experience overall all and saving $$ is always a plus.
Feb. 19, 2021
Fantastic support always. Got the app up and running and it works great. Highly recommend this app to anyone
Feb. 18, 2021
Cara was great and very helpful! She helped me figure out a complicated situation. Thanks a lot for your help!
Feb. 9, 2021
I used this App to connect my Shopify Store to Amazon Multi-Channel Fulfillment in Germany. Set up is quite easy. Support from Cara is very friendly and efficient.
Feb. 8, 2021
very useful app especially you are scaling. in addition to the app's outstanding functionality, cara is maybe one of the best customer service I've ever had for a very long time. she's knowledgeable about the problems and solutions, she listens to my situations, and provides really helpful advices.
Jan. 26, 2021
Super easy set up with this app! I had a question after set-up and Cara was extremely kind and helpful. I highly recommend this app!
Jan. 25, 2021
Cara is doing some fantastic work and she goes above and beyond to assist. The only solutions that I found to automate the Amazon MCF orders fulfillment
Jan. 24, 2021
A fantastic app! Takes the work out of the FBA integration process. Cara is extremely helpful & nice
Dec. 30, 2020
the support engineer, Cara, is very knowledgable. Answer all the questions in quick manner and especially the video recordings make things easy to understand. Thanks.
Dec. 28, 2020
I have been using this app for a while now and it has worked flawlessly. I am almost carefree of all orders coming from the EU. Brexit has caused things to change but these guys are already working on it. Cant recommend it enough. And yeah, they have rock star customer support people like Cara!
Dec. 16, 2020
This app works as described. Cara was helpful beyond my expectations and answered the questions I had with screenshots & videos, while clarifying some aspects of Amazon Seller, FBA, MCF etc.
Dec. 7, 2020
the app guides you well through the installation process and is not a hassle in any way. it will save us a ton of time in the future! when we faced some issues due to our wrong settings set up, Cara was extremely helpful to resolve the issue and has even pointed out some other things she noticed in the settings that could be problematic. she even made a vid for our shop to guide us through the settings. Thank you Cara :) Recommend this app 10/10
Nov. 30, 2020
Best customer service I've ever come across. I've had a few issues (nothing to do with ByteStand) and their help is over the top. Responds very quickly and give detailed help. She usually sends videos that takes me through the whole process. I'm very impressed!
Nov. 25, 2020
Great customer service from Cara, guided me through the process and everything was set up appropriately. 10/10 recommend