All reviews

Rating Breakdown

  • 5
    95% (406 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (12 ratings)
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5 / 5 Share

Aug. 5, 2020

Cara and Todd give a great customer service! The app works well. Does exactly what we needed it to do! Keep up the good work!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2020

This app has saved us so much time and money! They always handle help resolve our issues even if it means reaching out to other apps and working together with them. They are a small team so responses can take up to a few hours for them to get back to you on. Sometimes this can cause issues if it relates to a functionality that you need for sales. It is rare that we have had that issue. Overall 5 stars! Bytestand thank you for your incredible service! Everyone else reading this just buy the app and save yourself some time! Plus the more people on board the more people Byestand can hire. Which means quicker responses to tickets. Win-win! :) Special Thanks to Cara for helping us with our recent issue! You really went above and beyond! Bytestand don't let that one getaway! Cara is a keeper. Chelsea Lloyd Senior Brand Manager Flomentum

Using app

Over 3 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 4, 2020

Cara Hefty was a great help. Very fast feedback and good solution. Thanks! The setup of the app was also feasible for me as a layman

Store

NO WESP

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2020

I was having some issue with mixed orders that where in CA, and Cara was able to quickly resolve it

Store

GLO24K

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 30, 2020

Great support staff. They are always there and very responsive to requests. 2 thumbs up for Bytestand and and the team.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2020

So happy with the customer service from this app! I knew I needed this app, but I really had no clue how to set it up. I reached out to confirm things were set up correctly and Cara helped me out. My settings were a mess (my words, not hers!). Cara's videos, quick emails, and offer to screenshare to resolve my issues were SO helpful. Things are running smoothly now. Thanks ByteStand!

Using app

2 months

Total reviews

11

Average rating

4.9

5 / 5 Share

July 23, 2020

Really nice app - especially considering that Shopify does not deliver this functionality itself - and superb support. I had a few mails with Cara and I can tell you that she is very nice and more than happy to help. Feedback is very much appreciated and I think this team is heading in the right way. If you're using FBA and you want to connect it to Shopify, then this is your solution.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2020

Great app to save time by automating orders. The customer support is amazing, they were a real help with my complex UK/EU + FBA/manual requirements. I've saved hours of my time using this app.

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 16, 2020

I can not recommend the app and especially the service provided. We have a running shop and implemented the app. First we never, after several tries got a full setup from the guys. We asked them several times for a detailed documentation about the linking. They couldnt provide and just showed us one crappy video. Then we had some extended requirements about EU wide shipping and different charges. Its not supported. If you sell FBA and FBM you will get in a lot of trouble. Then we deleted the app and all the settings were broken. Just a big mess up. Just to let everyone know. Its a very crucial process with the app and the support is really bad. Thats a reason I wouldnt go for these guys. How can you offer something like this and not even provide a complete documentation for a setup?! Thats in no way professional. And then you get one reply every day. Good luck to get this running.

Store

Legona

Using app

25 days

Total reviews

2

Average rating

3.0

Developer Reply

This might be the most illogical review we've ever received as our app was working perfectly on this store!! And this customer knew the app was working fine. So no idea why we got a bad review! As for our customer support, we exchanged 22 chats with this customer. I counted. We are available via phone, email and chat during normal business hours. We have a YouTube Video library everyone can see here: https://bit.ly/2CDugOn We have FAq's inside the app and on our website. And if all that fails all our customers can schedule a time on our calendar for a live screen share and walk through and setup of the app. Anyone can do that here: https://calendly.com/bytestand-1

5 / 5 Share

July 12, 2020

Thank you guys. They fix the problems we had with the App FBA Amazon owing to some wrong settings. Sooo precious!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2020

These guys have great service and are super helpful for getting a novice like me set up. I highly recommend giving this a go it's worth every penny

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2020

Great app. Does exactly what I need it to do. Customer support are also fast and helpful. This is really the best option when using Amazon FBA and shopify together.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

Soooo if you use Shopify and Amazon this App is a "must-have" For example we now can ship all our products to UK, Germany, France, Italy, Spain at very reduced Amazon shipping rates AND it's just about 100% automated. Now it can be a bit tricky to set up as it's not always straight forward BUT with a little help from the excellent ByteStand support group, this capability makes our business so much more scalable and consistent. We now personally only ship products outside the amazon areas. For example, if we get US orders we have to fulfil these ourselves. However, if we stocked product in Amazon US we could get the app to cover Shopify Fulfilment for the US too. Overall I'm VERY impressed. Just be aware it can be a little more involved to get this up and operating properly. BUT when it is up and working ITS BRILLIANT........ Thanks, Todd for your help when we needed some assistance. Cara is also great at fixing my issues really quickly ..... wooo hooooo

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 24, 2020

This app helped solve a big headache in a very smooth efficient way. Excellent customer support. I Highly recommend it for fba fulfillment

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 9, 2023

This app has been very helpful for us as a small business. When we ran into an issue after giving our site a face-lift, Cara provided awesome support and was very patient and made sure we understood where the problem was and how to prevent it going forward. Thanks Cara and Bytestand! Cara, thank you for making time and assisting us -- You guys are always timely and helpful and we greatly appreciate this. Thank you for handling the new SKU sync for us, and confirming it worked and that our inventory and product is available...

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2020

Excellent customer service from the beginning. Easy to set up and sync between Shopify and Amazon! Scheduled a call with an expert through the app to double check everything was set up right just in case. Todd (the expert on the call) had all the answers I was looking for, gave great advice, and much more! Our 1hr scheduled call only needed to last 20mins! Buttery smooth process with real expert customer service. Would highly recommend. Thanks again Todd!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 28, 2020

This app is great. We were running low on house inventory but had plenty in FBA. This app allows us to continue to serve our customers with items that would otherwise be out of stock. Also, the customer service is phenomenal! They will walk you through anything and make sure you are equipped to get up and running seamlessly. Highly recommend!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 11, 2020

The app works as advertised and best of all the customer service is great. If you ever have any issues or questions they are very quick to respond and help.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2020

The app works perfectly to ship products via FBA. More importantly, the support offered is excellent! Would recommend!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 2, 2020

Really great app that eases the process of FBA shipping. Customer service always prompt and ready to help and guide you along the way.

Using app

7 months

Total reviews

2

Average rating

5.0