PH Ship Rate & Track for FedEx
Shopify FedEx Shipping App - Ship, Rate & Track
Rating
4.9
feedback
543
chart
#935
All reviews
Review RSS Feed
Feb. 17, 2021
Works generally well. Fast and kind support. Since there is no official Fedex app on Shopify, it's the best option I found.
Thank you for sharing your experience. We appreciate it. You could find the change log for the app here: https://www.pluginhive.com/product/shopify-fedex-shipping-app-with-print-label-tracking/#tab-change-log
Feb. 7, 2021
Very useful app and a great support team. It would be nice to have a .csv import solution for selecting which orders do you want fulfilled instead of ticking every single one you want. An option for not automatically fulfilling the orders with their tracking code would also be interesting for us. Printing labels without automatically fulfilling orders so you have 2 different options you can work with.
Thank you for taking the timeout to leave us a review. Your feedback helps us to improve our products.
Feb. 5, 2021
Just starting to set this app up now but I can tell you their support is great. I have had a couple questions and they've been super fast in responding with accurate and informative answers. Looking forward to using this app in our fulfillment pipeline.
Thank you so much for the positive review. This will keep our team motivated.
Feb. 4, 2021
I had a lot of technical issues with integrating the app with my Fedex account but the team were really great and went above and beyond to help me fix everything. Very speedy responses from customers services reps. I look forward to using this app print my labels.
Thanks for taking the time to share your thoughts and feedback with us. We appreciate it!
Jan. 27, 2021
The app has been working well, and they are very responsive to questions. One helpful hint we found is that you can set up returns even to Shopify locations that are deactivated.
Thank you so much for your positive review! This will keep our team motivated.
Jan. 25, 2021
It takes quite a bit of set up and is not straight forward. We needed additional support to set it up to meet our needs. Also, the FedEx credentials and authentication did not work at first. The support team however was very helpful.
Using app
17 days
Total reviews
1
Average rating
3.0
Thank you for sharing your thoughts. As informed over the call, you were unable to get ONE RATE as your products’ dimensions were not matching FedEx boxes dimensions. Once your products were setup correctly, you received the ONE RATEs from FedEx API. Label Certification process is a FedEx’s requirement which every FedEx user must complete. This is not a limitation from the app. We are working with FedEx to simply and expedite this process to help merchants.
Jan. 14, 2021
Fantastic customer support and all around an A+ app! The calculated rates are EXACTLY the same as generated from our FedEx Ship Manager account (down to the penny), and dimensional weight calculation is SPOT ON. Highly recommend for anyone using FedEx to ship!
Thanks a lot for the awesome review! We’re glad to know you are happy and excited to use the App.
Jan. 13, 2021
Excited to see all that this app does but ALREADY absolutely THRILLED a Shopify rep suggested it. Not having much tech experience, linking my FedEx account to get live quotes seemed a little daunting. I emailed PluginHive with the information and w/in less than 24hrs they integrated my account with FedEx! Although I'm still configuring the settings I am SO relieved to know customer service really exists for this app and is THE BEST!!! Thank you Keerthi!
Thank you for the kind words. We’re glad to hear that you had a great experience with our app and our customer support team.
Jan. 7, 2021
Is there a way to rate more than 5 stars? The customer service team of this app is really beyond excellent! They've assisted me from the beginning to the end of the installment process; they patiently and efficiently answered all my questions! The app is also great! It meets all the requirements we're looking for and it exceeded our expectations! Awesome! :D
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you enjoyed our product and service.
Jan. 5, 2021
This app has been working well for us since installation about 6 months ago. The support has been great, they helped me troubleshoot some issues that I couldn't sort out with tricky commercial vs. residential addresses and the services that we had setup to use.
Thank you so much for taking the time out to share your experience with the app. We appreciate it.
Dec. 31, 2020
I had been looking to move all our shipping to FEDEX because USPS sucks. I was referred this app. After some troubleshooting It works and I am a happy customer! Keerthi is the best (pray you get her). She helped me very well.
Thanks a lot for the review. We’re glad to know you are happy with the Shopify FedEx app and our service.
Dec. 31, 2020
Great customer service! Helped me with setting everything up and got my account approved on the same day, couldn't be happier!
Thank you for the review. I’m glad you liked our app and service !
Dec. 30, 2020
We ship thousands of packages monthly and this app handles the volume well. They are also very responsive with adding new features that we need (printing labels in advanced vs. waiting until the day-of) and helping us troubleshoot (even when it isn't their issue). Highly recommend!
Thank you so much. We are happy to know that you are able to seamlessly handle the shipping for 1000s of packages in a month with the the app and are able to generate labels in advance.
Dec. 15, 2020
This app is used to link our Fedex account to shopify. Works good once I got it set up correctly. Thanks to support for helping me set it up.
We’d like to thank you for taking the time to review our app and share your experience. Means a lot to us.
Dec. 15, 2020
Great app to integrate with FedEx, The support is also a very helpful and fast response, keep the good work!
Thank you so much for the review. We’re glad the app is helping you in your shipping process.
Dec. 11, 2020
Very good app and great support. Easy setup once the WS credentials are created. A real game changer for us. Auto-label creation works perfectly. One issue we have is that the app does not recognize Asian characters which Korean clients tend to input when filling in their address in the check-out process. I guess that is not really the app's fault. The tracking section could be improved: more columns, readability, filters... Finally the ETD commercial invoice generated should reflect the actual order sent reflecting items removed of the order before shipping. Also, the tax numbers information collected in the check out process should be reported. Keep up the good work!
Thank you so much for the positive review. Thought I would let you know that FedEx does not allow Korean characters in a label. That is the reason the app does not.
Dec. 9, 2020
Use is for our store and I think it works very well. Quick "auto generate label" function and never any hickups. Quick support as well. Very very good.
Thank you so much for your kind words!
Nov. 12, 2020
A little challenging to figure everything out but so far working great for me. Keep up the good work guys.
Nov. 5, 2020
We have a very urgent request concerning the transport module. The team of support has a very efficient glass transportation system. Thank you very much for your help and your professionalism. Great job. We are saving 200 dollars per month with you.
Oct. 27, 2020
Good Support on implementation. Better support team and app works perfectly for fedex shipping partner.