FFOrder Dropshipping
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The response was slow, customer service was indifferent and perfunctory, showing no sincerity in their service, and the issues raised remained unresolved. Logistics tracking inexplicably stalled for over ten days without updates, and the product was never delivered without any explanation or proposed solution. After-sales service was practically nonexistent, the experience was extremely poor, and the service was severely substandard. I must give this app a bad review and avoid it!
Before the partnership, they promised express delivery within 8-15 days, but after using their services, it often took 25-35 days for delivery, and packages were frequently lost! I refunded the customers, but they refused to refund my cost price. Because of their inconsistent delivery times, the store has received a ton of negative reviews that are beyond repair. They make excuses for not refunding canceled orders and damaged items, which is a typical case of misleading customers into partnerships, neglecting after-sales service, showing no regard for contracts, and being extremely dishonest!
It was great experience until you get a quote and you tell them its to high price (maybe we could negotiate with buying thousands of units) but they make fun of it. Very unprofessional. Seeking another place.
Hi Goodsnova, First of all, we sincerely apologize for making you feel disrespected and unprofessional. This is definitely not our original intention, and we feel extremely sorry for the bad experience caused by this misunderstanding. The emoji sent by our team was actually meant to express a relaxed attitude when communicating, not to make fun of your proposal at all. We fully recognize that your idea of "negotiating the price by purchasing thousands of units" is a very valuable cooperation intention, and we should have responded to your needs more seriously and formally. We really hope to have the opportunity to make up for this mistake. If you are still willing to give us a chance, please feel free to contact us via [[email protected]]. We will arrange a dedicated account manager to discuss the specific details of the order and the price with you seriously, and provide you with a solution that meets your expectations. Once again, we apologize for the trouble caused to you, and we will also strengthen the training of the team's cross-cultural communication skills to avoid similar problems from happening again. Best regards, Equipe FFOrder
I downloaded this app, only to be very disappointed. there are no options of changing the displayed currency to other currencies. So everything has to be converted. Then to top it off there are no product descriptions with anything. The shipping also seems a little long compared to other sites. Maybe when you get this sorted i will come back, it is a shame as you have some lovely products.
Dear Glenn： We're sorry that our APP didn't meet your expectations. We follow international trade practices and default to US dollar settlement only. If you need to use euro or pound for settlement, you can contact our agent for handling, as we also support these currencies. The shipping duration you saw is for the cheapest shipping method. If you're willing to choose another shipping option, it should be delivered in as fast as 7 working days. We're very much looking forward to communicating with you again. I've arranged for a dedicated agent to contact you to resolve the issue. Thank you again for your suggestions. FFOrder Team
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