Digital Downloads ‑ Filemonk
Sell digital downloads & digital products in 3 quick steps
Rating
4.9
feedback
348
chart
#369
All reviews
Review RSS Feed
Nov. 20, 2024
In just one day, all clients are unable to download files as they are flagged as 'infected.' We're now receiving more and more emails every hour from clients concerned that we may be spreading viruses. This issue is a significant setback for our company. Currently, the app is unusable, as even we are unable to download our own files. UPDATE Thank you, Sandesh, for the thorough explanation and for addressing the issue with such detailed insight. We’re glad to see that significant changes have been implemented to improve the app’s security. For now, we’ll keep our rating at 3 stars, but if things run smoothly over time, we’ll consider updating our review. In the meantime, we’ll continue testing to ensure our clients don’t encounter any further upload issues. We appreciate your proactive steps and hope this leads to a more reliable experience for everyone." UPDATE 2 It's been a week and all the problems have disappeared, it seems that the newest updates were truly needed for it to happen. We're really happy from the results, so the review goes back up to 5/5.
Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again. Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time. I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true. -- Sandesh / CEO
Sept. 25, 2024
Very thankful for the customer support experience I received from Anaam. She was super responsive, patient, and kind in helping me sort through several issues regarding my Shopify store.
Sept. 25, 2024
Great app and simple to understand! And has very helpful customer service with fast response. Highly recommend it!
Thank you so much for your amazing review! I’m thrilled to hear that you find Filemonk easy to use and that our customer service has been quick and helpful. Your recommendation truly means a lot! :) If you ever have any questions or need support, don’t hesitate to reach out. We're here to help! - Sneha / Merchant Success
Sept. 24, 2024
Stellar! Has been great to showcase our new digital products on our website
Sept. 24, 2024
Fantastic customer support, all requests are resolved quickly. The app fulfils our requirements 100%. Easy to use. We have tested a few apps of this type, but this one is definitely the best. We can highly recommend this app.
Sept. 22, 2024
Thus far we have had an excellent experience with Filemonk. It was easy to attach to our Shop, easy to figure out and all of our customers so far have received the downloads.
Thank you for your wonderful review! I’m thrilled to hear that your experience with Filemonk has been fantastic! It’s great to know that the setup process was straightforward and that your customers are enjoying their digital downloads. If you need any support or have questions in the future, don’t hesitate to reach out. We’re always here for you! - Sneha / Merchant Success
Sept. 20, 2024
Filemonk is a great app and digital file delivery for Shopify. Sandesh tech support was kind, knowledgeable and efficient. He worked with me patiently and diligently to have my issue resolved in one session via chat. I absolutely love how the chat/help feature is embedded in all Filemonk pages so you do not have to dig deep and waste time trying to find how to begin asking for help. In the end that is the most important, problems occur and customer support is key. Thank you, Livinio
Sept. 19, 2024
Incredible service, flawless and effective support team! I highly recommend Filemonk to anyone dealing with digital downloads.
Sept. 13, 2024
This is a great app. It's been very reliable with excellent support when issues arise. I would recommend.
Aug. 31, 2024
A simple solution to selling digital products on shopify.
Thank you for your review! It’s great to know the Filemonk is helping you easily sell digital products to your customers. If you ever have questions or need support, we’re here for you! :) - Sneha / Merchant Success
Aug. 28, 2024
This is the best digital products app on Shopify. First of all, it's one of the only apps I could find that allows an external link to digital products rather than a downloadable file. My digital products are already hosted online, so there is nothing to download, but Filemonk lets me use the download button as a link. (Other apps always require you to upload a file). The button appears on thank you pages and in an email. And customers can always revisit the order page where their digital products are listed. Perfect. Also, they have excellent support. Sneha and Anaam dealt with all my questions within minutes. At one point I even asked to adjust a feature and it was implemented by the developers the next day. The pricing is affordable and they are generous with discounts. The feature ideas forum tab is a good sign that they listen to feature requests. I highly recommend Filemonk!
Aug. 27, 2024
Prarthana answered my questions and provided me with screenshots to help me do what I need to setup my product correctly. She was patient and was eager to provide me with the information. Great job!
Aug. 24, 2024
Great app. Very user friendly and delivers files to my customers quickly and efficiently
Thank you for the feedback! We're so glad to hear the app is making things easy for you and getting digital files to your customers smoothly. We wish you the best. If there’s anything else we can do, just let us know! :) - Sneha / Merchant Success
Aug. 23, 2024
I'm happy with Filemonk, and most happy about the support! Very quick response time, thorough responses, overall very friendly. Highly recommend :)
Thank you so much for your review! We're thrilled to hear that Filemonk is meeting your needs and that our support team could provide the quick and friendly assistance. We wish you the best. We’re here anytime you need us! :) - Sneha / Merchant Success
Aug. 20, 2024
Easy to use.
Thanks for the feedback! We're glad to hear you find the app easy to use. We wish you the best. If you need any help or have more feedback, just let us know! :) - Sneha / Merchant Success
Aug. 9, 2024
This app is very good, I've never had a problem and neither had my clients, also the users support is great!
Thanks for the positive feedback! It’s fantastic to hear that both you and your clients have had a smooth experience with the app, and that our support team has been helpful. I wish you the best for your store. Please feel free to reach out for anything else, we're here to help! - Sneha / Merchant Success
Aug. 5, 2024
i ll recomend it to my frends
Store
My Store
Using app
16 minutes
Thank you for your review! Awesome to hear you’re recommending us to your friends! We’re thrilled you’ve had a great experience. If you or your friends have any questions or need help, don’t hesitate to reach out—we’re always here for you! :) - Sneha / Merchant Success
Aug. 5, 2024
Tons of customization options for customer views, emails, orders, etc; easy bulk importing of digital files and bulk attachment to products; quick responsiveness by team - really excellent app!
Hi there! Thank you so much for taking the time to write such a kind review, we appreciate it :) Glad to hear that you were able to customize the settings based on your preference. Best of luck with everything. -Anaam / Merchant Success Lead
Dec. 29, 2024
Customer service has been great. I was having issues with the DKIM authentication and the representative solved the problem in just a few minutes. It's also an excellent app for selling digital products.