Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
315
chart
#410
All reviews
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May 23, 2024
Filemonk and their team truly are amazing! We have had to message in a few times for help setting up our codes on a new store, and each time, Sandesh or Anaam was right there to help! They both had great communication, customer service and were always up to speed on what was needed. Sandesh has gone above and beyond! He has helped with our testing phase and so much more! I would highly recommend them to anyone! Best customer service! Sandesh can fix almost any issue, truly listens to your company's needs, follows up on all changes, and is very fast to act!
May 15, 2024
Great product and great service. Sneha in support was prompt to respond my our queries and was able to help us resolve our problem quickly
July 19, 2025
The app has worked great for me with no issues in the year I have used it. Easy to set up and manage - I started with the free plan but soon wanted the added features so I upgraded a few months ago. I would recommend this app for any shop selling digital products. UPDATE July 2025 - I've been so impressed with Filemonk—especially the customer service. I recently reached out to ask about a feature that would allow me to sell both digital and physical items without auto-fulfilling physical orders. Hassan went above and beyond! Not only did he clearly explain how to enable the feature, but he also created a test order and sent me detailed screenshots to walk me through the process. The communication was excellent, and the support was truly next level. This feature alone kept me as a customer—huge thanks to Hassan and the team!
Thank you so much for the review! Glad to know Filemonk has been easy to set up and sell your digital products. I wish you the best for your business. - Sneha / Merchant Success Lead
April 29, 2024
A file delivery that works very well and customer service from a team who are very helpful, and will bend over backwards to help you!
April 26, 2024
This is the easiest most user friendly app - have had 100% success rate with delivery of PDF downloads and am 100% satisfied with the app - highly recommended.
April 24, 2024
What a fantastic app and great service! Anything that you need help with, they are there for you. It made the transition from another app quick and easy. Highly recommend :-)
April 23, 2024
The entire Filemonk team, and Anaam specifically, are incredibly responsive and helpful! They addressed a problem we were having (of our own creation) with extremely fast turnaround!! The Filemonk app has been easy to use and is a great service for providing our customers with their downloads and easy access to re-download as needed.
April 15, 2024
Great app. I've been using it for 4 months so far to have my digital products delivered and have had no one issue. Pricing is also great
April 15, 2024
I struggled getting our digital downloads up and running until I found Filemonk. We've had it for several months and after figuring out the initial steps to load digital content, its worked great. After several months, I had a question, and Sandesh got back to me super quickly with a helpful answer, very good customer service. I really like how the Download now feature appears in the customer thank you email - its very helpful for the customer. Definitely would recommend this app.
April 9, 2024
Very good app for my needs, customers get instant delivery and pretty much had no problems, works very well with Shopify. Love it.
March 21, 2024
I switched to this app to sell my digital content in December, my busiest time of the year, because the app that I was using previously started to fail. Since my merge to this app, I have received outstanding support from them anytime I have a question. They are very responsive and detail oriented. They were able to walk me through the entire process of merging from the old app to this one and went above and beyond to make sure that it went flawlessly. I highly recommend using this app if you sell digital products.
March 19, 2024
We have been using Filemonk for the last year and are so happy with the digital delivery service. We have also used them in conjunction with a subscription service and they have integrated seamlessly. The few minor issues we have had, the customer service has been very responsive and resolved it very quickly.
March 15, 2024
Easy to use and works perfectly, also has great and fast customer support